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Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow
4 out of 5 stars
stars
8,171 ratings3,777 reviews
  1. 5 stars57% (4,677)
  2. 4 stars15% (1,218)
  3. 3 stars10% (828)
  4. 2 stars6% (502)
  5. 1 star12% (946)

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Showing 281-290 of 3,771 reviews
May 16, 2026
Reviewer name: Steven
1 out of 5 stars
1 out of 5 stars review

Can I recycle these or just trash them?

I bought these a few months ago and well what do think you will get for $12.98? Hope to find someplace that can recycle them because they are going in the trash. The foam pushes to one side. My bad but how can so many think this is an average pillow? It is a terrible pillow and a $13 pain in the neck.

Helpful?54IPP9DRL5JC13767370453
Apr 14, 2026
Reviewer name: anonymous
1 out of 5 stars
1 out of 5 stars review

Unbelievably Angry

I got a set of these pillows years ago. They started to wear out (it's been at least 10 years). So I got a new set. Out of the box they smelled SO bad. It was a terrible chemical smell. I thought I'd air them out. A week later still terrible. So I took a look at the care instructions and washed accordingly. Hopefully to get the smell out. The pillows then fell apart leaving me a big mess to clean up. However they changed these is terrible and I won't be getting another set.

Helpful?54IPP9DRL5JC13767370453
Feb 16, 2026
Reviewer name: Jennifer
1 out of 5 stars
1 out of 5 stars review

NOOO; SCRAPS THROWN IN BAG!!!

THIS pillow is DISGUSTING, and the Serta should be ASHAMED!!! Let me tell ya why... I own the $100 REAL DEAL pillow made by Serta (I got it from that nice "K" store thats still around). REAL pillow is like I was reborn amazing, nothing like it. its SOOO nice n cold! You'll probably never need another pillow because it doesn't squish over time; but its so expensive, so when I saw this I was excited, right?! WRONG!!! THIS pillow literally feels like something you'd make if you lost all your money, home, and had nothing to use as a pillow; just shove a bunch of ripped up junk in a bag aaand... BOOM! Pillow! THAT is what Serta did here! Any pillows or mattresses sewen wrong, throw in a chopper... Any scraps left over from the cooling beds/pillows, CHOPPER... Then they shoved ALLLL those rough chunky edges into a pillow cover, sewed, and zipped a cover around it!!! It is SOOOO lumpy, I. CAN. NOT. IMAGINE. sleeping on this JUNK... Maybe its a little colder than a regular pillow due to it being the left overs, but I PROMISE it feels like a horror show!!!

Helpful?54IPP9DRL5JC13767370453
May 30, 2026
Reviewer name: Heather
1 out of 5 stars
1 out of 5 stars review

Allergic to this pillow

Me and my chihuahuas are allergic to this pillow. We were all coughing and I couldn't figure out what was going on for a little while. It's a shame because this pillow is so comfortable, moldable, supportive, and cooling. If we weren't allergic to it I would be thrilled about it.

Helpful?54IPP9DRL5JC13767370453
Mar 1, 2026
Reviewer name: Renee
2 out of 5 stars
2 out of 5 stars review

Filling comes out while drying

I wasn't planning on buying pillows during my Sam's run but was planning to buy pillows soon, so when I saw the 2 for $13 dollar pallet as soon as I walked in Sam's, I figured why not. It felt nice, and I trust the Serta brand. Whenever I buy new textile products, I have to either wash them first or run them through the sanitizing cycle in my dryer. I did the latter and became disappointed with my purchase. Some of the filling spilled out while drying somehow. The filling is shredded up pieces of memory foam and gel pellets, like left over mattress material. I support maximizing excess material to reduce waste, but containing the filling in the pillow casing is poorly designed. Unfortunately, I won't be buying pillows like this again. (The Sam's app wouldn't allow me to add photos of the spilled fillings.)

Helpful?54IPP9DRL5JC13767370453
Aug 6, 2024
Reviewer name: GEORGE
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Sucks

Not really worth the buy, doesn’t really support your head

Helpful?54IPP9DRL5JC13767370453
Aug 16, 2024
Reviewer name: Gary
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Dementia pillow

Terrible pillow. Material inside just clumps up no memory at all

Helpful?54IPP9DRL5JC13767370453
Jul 8, 2022
Reviewer name: RB
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Flattens very soon

Description says it would never flatten but it flatens in just a week of normal use

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there. We are sorry that the Serta Pillow has not met your expectations. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!

Aug 22, 2018
Reviewer name: MrsGalloway
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Hard pillow

I hate them. They make my neck hurt,their too hard.

Helpful?54IPP9DRL5JC13767370453
Aug 13, 2024
Reviewer name: RP
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Don’t waste your money

After one night I threw them away.

Helpful?54IPP9DRL5JC13767370453