When I unpacked the pillows, the smell of oil/rubber tires filled the room. I let the pillows breathe for a few hours, but they still had a strong odor. I sprayed the pillows with Febreze, but it did not last. I tried to sleep on the pillow, but ended up with a migraine. My husband threw his out the room. Taking these back! Now that I read the reviews, I see that this is a recurring problem. Avoid buying these pillows!

These pillows are amazing! I bought my first set 2 years ago and use them daily to this day. The pillows are filled with clusters of cushy foam and are encased in a pillow protector. I choose to replace these pillow protectors with a more durable, thick, 100% cotton one. I think this may have helped prolong the life of my pillows. They truly never, ever get flat. It offers a well balanced soft yet firm support. I'm a side sleeper and it does very well for me. When it does lose shape, usually from a good night's sleep, a good fluff gets it right back into it's original shape. I was very happy that Sam's decided to sell these again. I bought 2 packs today and plan to store them away for guest use.

In just a week of using the Serta Gel Memory Foam Cluster Pillows, I'm already thrilled with their performance. These pillows adapt well to various sleep positions, providing exceptional comfort and support. The cooling feature is a game-changer for me, ensuring a consistently comfortable temperature throughout the night. What truly sets these pillows apart is their affordability, especially when compared to other pillows I've tried recently. They offer outstanding value without compromising quality, making them a standout choice. While there was an initial chemical smell upon unpacking, it disappeared after a couple of days of airing out. This minor inconvenience was well worth it, considering their overall performance. One feature I particularly appreciate is the ability to customize these pillows to your needs. You can easily remove filler/stuffing to achieve your desired level of loft and firmness, catering to individual preferences. In this short time, these pillows have become a top choice for me, and I'm excited to see how they continue to enhance my sleep. If you're looking for comfort, versatility, affordability, and customization options in a pillow, the Serta Gel Memory Foam Cluster Pillows are a fantastic choice.

I wanted to like this so much but just couldn’t settle in. While the cooling effect seemed intriguing, the pillow was too dense for someone with neck issues. Couldn’t get comfortable. Too thick to rest so never actually felt the cooling effect, Just more neck pain.

Today is 12/10/2023. I bought the 2pk pillows on 09/16/2023. I only took 1 out of the package and already it is flat. I actually had to look up my receipt for it because I couldn't believe a memory foam pillow would go flat after 3 months! And it's only been slept on 2 of those months. Don't waste your money!

If you are normally hot you won't sweat on this pillow like some others. Foam would normally be hot for me. It doesn't cool like AC but that is not what they meant. You will be cooler because it is breathable and comfortable. I always put my pillows in a pillow protector, period. I toss and turn and normally I wake when I sink into my pillow and have to readjust my pillow when my back and neck are uncomfortable. These are great. Fluff before you get in bed. Conforms to your head and neck and doesn't keep sinking. If I turn over the pillow readjusts to your head. Every night since I got these I have slept better than I have in a long time. I am an older side sleeper. I use a pillow under my arm for back issues. 100 percent sold on these. I will go back and get an extra set so I will have one for my arm. I gave my granddaughter one of my set of 2. She is 10 and loves hers too. My husband chose another type of pillow. I will get him to try one of the next set. Happy I choose these.

I love this pillow! It does exactly what it says. As soon as you lay down, it has a cooling sensation. I love that you can unzip the cover and wash it as frequently as you’d like to. I also love that you can unzip and take out any of the flushness and make it the size that you want. My husband likes a fluffier pillow and I like a flatter pillow. With this pillow we could customize it to however we wanted. It’s really a great pillow and I plan on buying one for each of my kids.

THIS pillow is DISGUSTING, and the Serta should be ASHAMED!!! Let me tell ya why... I own the $100 REAL DEAL pillow made by Serta (I got it from that nice "K" store thats still around). REAL pillow is like I was reborn amazing, nothing like it. its SOOO nice n cold! You'll probably never need another pillow because it doesn't squish over time; but its so expensive, so when I saw this I was excited, right?! WRONG!!! THIS pillow literally feels like something you'd make if you lost all your money, home, and had nothing to use as a pillow; just shove a bunch of ripped up junk in a bag aaand... BOOM! Pillow! THAT is what Serta did here! Any pillows or mattresses sewen wrong, throw in a chopper... Any scraps left over from the cooling beds/pillows, CHOPPER... Then they shoved ALLLL those rough chunky edges into a pillow cover, sewed, and zipped a cover around it!!! It is SOOOO lumpy, I. CAN. NOT. IMAGINE. sleeping on this JUNK... Maybe its a little colder than a regular pillow due to it being the left overs, but I PROMISE it feels like a horror show!!!

Me and my chihuahuas are allergic to this pillow. We were all coughing and I couldn't figure out what was going on for a little while. It's a shame because this pillow is so comfortable, moldable, supportive, and cooling. If we weren't allergic to it I would be thrilled about it.

I wasn't planning on buying pillows during my Sam's run but was planning to buy pillows soon, so when I saw the 2 for $13 dollar pallet as soon as I walked in Sam's, I figured why not. It felt nice, and I trust the Serta brand. Whenever I buy new textile products, I have to either wash them first or run them through the sanitizing cycle in my dryer. I did the latter and became disappointed with my purchase. Some of the filling spilled out while drying somehow. The filling is shredded up pieces of memory foam and gel pellets, like left over mattress material. I support maximizing excess material to reduce waste, but containing the filling in the pillow casing is poorly designed. Unfortunately, I won't be buying pillows like this again. (The Sam's app wouldn't allow me to add photos of the spilled fillings.)