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Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow
4 out of 5 stars
stars
8,171 ratings3,777 reviews
  1. 5 stars57% (4,677)
  2. 4 stars15% (1,218)
  3. 3 stars10% (828)
  4. 2 stars6% (502)
  5. 1 star12% (946)

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Showing 261-270 of 3,771 reviews
Mar 29, 2026
Reviewer name: Kate
2 out of 5 stars
2 out of 5 stars review

Chemical smell

I can’t get beyond the smell! The pillows smell like strong chemicals! I’ve had them airing out since I rec’d them! I had placed them at the edge of the bed and the blanket they were placed on even smelled from them just sitting there for a couple hrs! I can’t imagine anyone with asthma being able to use these. I’ve washed the case that they come with , but the pillows have such a strong odor!

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May 22, 2025
Reviewer name: MM
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

lumpy and bumpy

Took about 3 days for the foam to off gas after removing from the package. Was excited to finally try them on the 4th night but was disappointed. The foam is not very soft which made the pillow have a constant lumpy and bumpy feel under my head. I was hopeful that these would work as a washable foam cluster pillow but I ended up returning them and getting something else.

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Mar 25, 2018
Reviewer name: Theresa
5 out of 5 stars
5 out of 5 stars review

First good night sleep since buying new mattress!

Surprised to see some of the negative reviews saying pillows were hard and slept hot etc. Maybe they reviewed different pillows? I bought 2 of these yesterday at Samsclub for 9.98. WOW what a deal! At first I was afraid the feel of the tiny balls of cooling gel and foam might be an issue, but I never felt them all night. You can see these balls of blue gel/foam inside the 2nd covering if you unzip the wonderful cover that came with the pillows.My neck stayed cool, did not wake up with my hair soaking wet, but BEST OF ALL I SLEPT. I have had so much hip pain, etc. from a brand new Serta Plush so called soft mattress that feels rock hard to me. If I could make my bed out of these pillows I would lol. First the pillows come with a zippered microfiber covering worth as much as I paid for the lot. I left it on to test them out in what I thought would be a few minutes rest from shopping. AND I fell promptly asleep! Something I have not done since getting the new bed. I placed one between my knees and curled my arms around the other under my head. I felt oddly like I was on air, like the zero gravity is supposed to make you feel but does NOT with my serta mattress. I can only guess this was due to both pillows being same size?? They are snuggly, but I don't sink down as much as my down pillow. Honestly after spending a fortune on pillows in my life, these are the best pillows I have ever slept on. I am going back to buy 4 more just to keep if these wear out or maybe add to my chair. If they lat 3 months they will be worth 10x what I paid I have never raved about a purchase so much! Fibromyalgia and chonic pain sufferers should at least try these for 9.98 for 2 with wonderful zippered covers....you can exchange if you don't love them as much as I do!

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Oct 12, 2023
Reviewer name: MamaHubbs
5 out of 5 stars
5 out of 5 stars review

Comfy and convenient

These pillows are definitely a win in our home. The kids and I LOVE pillows and these hit most all the marks for us. The fabric encasing the pillows is so nice my kids took these and ran with no pillow cases and did not want me to put any on since the pillows felt so nice without cases. The outer shell comes off easily and is zippered. Same as the inner shell. These are adequately stuffed but the inner shell also has a zipper where you could easily open and add more. We all love how the pillows inner is not a solid piece, but many, allowing it to mold around your face and neck. As a side sleeper, I’m totally in love. Thanks for the kiddos they have already been dirty and needed cleaning which was so easy. As a mom I need this convenience and comfort. The only thing we would like is for them to have a bigger size available. But that is not a ding by any means. 5 stars from all three of us.

Incentivized Review
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Aug 10, 2024
Reviewer name: Lyn
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

BEST comfortable cooling pillow ever

This is truly the best cooling and most comfortable pillow I’ve used in Decades. And I swore by my $75 bamboo foam pillows for years. My neck pain disappeared in three nights! I am always cooled with no matted down hair in the morning. I’d have gladly paid more for all this comfort! And I’m a bargain person. I’m glad I picked it up on a whim :)

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Oct 13, 2020
Reviewer name: Anonymous
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

I love these pillows

I've already had these pillows for over a year. They never go flat and great neck support. I do fluff them daily only when I make my bed and they still look as good as the day I brought them home. I love them so much purchased 2 sets for other family members and they can't stop talking about how good they sleep at night. The pillows are firm just like way I like it. You won't regret buying these pillows.

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Oct 1, 2023
Reviewer name: Happy Sleeper
5 out of 5 stars
5 out of 5 stars review

From Restless to Restful

In just a week of using the Serta Gel Memory Foam Cluster Pillows, I'm already thrilled with their performance. These pillows adapt well to various sleep positions, providing exceptional comfort and support. The cooling feature is a game-changer for me, ensuring a consistently comfortable temperature throughout the night. What truly sets these pillows apart is their affordability, especially when compared to other pillows I've tried recently. They offer outstanding value without compromising quality, making them a standout choice. While there was an initial chemical smell upon unpacking, it disappeared after a couple of days of airing out. This minor inconvenience was well worth it, considering their overall performance. One feature I particularly appreciate is the ability to customize these pillows to your needs. You can easily remove filler/stuffing to achieve your desired level of loft and firmness, catering to individual preferences. In this short time, these pillows have become a top choice for me, and I'm excited to see how they continue to enhance my sleep. If you're looking for comfort, versatility, affordability, and customization options in a pillow, the Serta Gel Memory Foam Cluster Pillows are a fantastic choice.

Incentivized Review
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Aug 18, 2018
Reviewer name: miki11356
1 out of 5 stars
1 out of 5 stars review

very disappointed

I bought these pillows in June and am not happy with them at all. They go flat very quickly when I lay down on them, and are hot during the course of the night. If I hadn't thrown away the receipt for them already, I would have returned them 2 days after I bought them.

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Oct 20, 2021
Reviewer name: Hazmatta
5 out of 5 stars
5 out of 5 stars review

Just as good as the high-priced pillows

You know those expensive pillows that sell for $35 each, saying that you can adjust the loft by adding and removing filling? Well, this has the same feature. Unzip the second cover, remove some of the filling or add some from the second pillow. Perfect!

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Mar 29, 2021
Reviewer name: Dawn
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Best Pillows I Have Ever Owned

These pillows are great for side sleepers. I used to have down pillows that went flat and the feathers poked through. I was advised by my doctor to try a memory foam pillow. I found these and they are great they are firm but not an uncomfortable firm and they stay cool. I loved them so much I went back and bought 2 more

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