My Husband and I purchased 2 of these pillows December 2018. LOVED them. Went back to Sam's Club about 13-14 months later to purchase 2 more...same identical item number. BUT...China did a bait and switch on Sam's Club or Sam's knew about it because these pillows selling now are NOT what I purchased in 2018. I still have the receipt and the packaging from that sale. The pillows in 2018 were a solid piece of foam. The pillows from 2018 have a zipper running the long side of the pillow and the last ones purchased have the zipper running on the short side of the pillow. The ones that are sold now are nothing more than cut up pieces of foam that are NOT firm or cooling, nor is it memory foam, as you can see stated on the Serta package label. If Sam's Club knew about this...shame on them and if they didn't, then shame on them also for not having employees checking what was actually ordered.

Brought last week! Do not purchase. Smells and followed the washing instructions but both zippers opened and made a mess of my washing machine. Have clean and rinsed the machine multiple times and still getting foam out! Have a picture but your system will not let me add!

As a pillow snob, I must say these are the best pillows right out of the pack! This is the first time I didn't have to wear them down for a few months until they are perfect. This is the first time I've ever loved pillows after the first use. I plan to buy more and store them, so I have them when I travel.

Surprised to see some of the negative reviews saying pillows were hard and slept hot etc. Maybe they reviewed different pillows? I bought 2 of these yesterday at Samsclub for 9.98. WOW what a deal! At first I was afraid the feel of the tiny balls of cooling gel and foam might be an issue, but I never felt them all night. You can see these balls of blue gel/foam inside the 2nd covering if you unzip the wonderful cover that came with the pillows.My neck stayed cool, did not wake up with my hair soaking wet, but BEST OF ALL I SLEPT. I have had so much hip pain, etc. from a brand new Serta Plush so called soft mattress that feels rock hard to me. If I could make my bed out of these pillows I would lol. First the pillows come with a zippered microfiber covering worth as much as I paid for the lot. I left it on to test them out in what I thought would be a few minutes rest from shopping. AND I fell promptly asleep! Something I have not done since getting the new bed. I placed one between my knees and curled my arms around the other under my head. I felt oddly like I was on air, like the zero gravity is supposed to make you feel but does NOT with my serta mattress. I can only guess this was due to both pillows being same size?? They are snuggly, but I don't sink down as much as my down pillow. Honestly after spending a fortune on pillows in my life, these are the best pillows I have ever slept on. I am going back to buy 4 more just to keep if these wear out or maybe add to my chair. If they lat 3 months they will be worth 10x what I paid I have never raved about a purchase so much! Fibromyalgia and chonic pain sufferers should at least try these for 9.98 for 2 with wonderful zippered covers....you can exchange if you don't love them as much as I do!

These pillows are amazing! I bought my first set 2 years ago and use them daily to this day. The pillows are filled with clusters of cushy foam and are encased in a pillow protector. I choose to replace these pillow protectors with a more durable, thick, 100% cotton one. I think this may have helped prolong the life of my pillows. They truly never, ever get flat. It offers a well balanced soft yet firm support. I'm a side sleeper and it does very well for me. When it does lose shape, usually from a good night's sleep, a good fluff gets it right back into it's original shape. I was very happy that Sam's decided to sell these again. I bought 2 packs today and plan to store them away for guest use.

Awful. No support. We returned these and the associate said that lots of them had been returned.

These pillows are too firm, not comfortable.

Hard and not comfortable at all

Terrible pillow. Material inside just clumps up no memory at all

Awesome pillows and great quality