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Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow
4 out of 5 stars
stars
8,171 ratings3,777 reviews
  1. 5 stars57% (4,677)
  2. 4 stars15% (1,218)
  3. 3 stars10% (828)
  4. 2 stars6% (502)
  5. 1 star12% (946)

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Showing 251-260 of 3,771 reviews
Mar 25, 2018
Reviewer name: Theresa
5 out of 5 stars
5 out of 5 stars review

First good night sleep since buying new mattress!

Surprised to see some of the negative reviews saying pillows were hard and slept hot etc. Maybe they reviewed different pillows? I bought 2 of these yesterday at Samsclub for 9.98. WOW what a deal! At first I was afraid the feel of the tiny balls of cooling gel and foam might be an issue, but I never felt them all night. You can see these balls of blue gel/foam inside the 2nd covering if you unzip the wonderful cover that came with the pillows.My neck stayed cool, did not wake up with my hair soaking wet, but BEST OF ALL I SLEPT. I have had so much hip pain, etc. from a brand new Serta Plush so called soft mattress that feels rock hard to me. If I could make my bed out of these pillows I would lol. First the pillows come with a zippered microfiber covering worth as much as I paid for the lot. I left it on to test them out in what I thought would be a few minutes rest from shopping. AND I fell promptly asleep! Something I have not done since getting the new bed. I placed one between my knees and curled my arms around the other under my head. I felt oddly like I was on air, like the zero gravity is supposed to make you feel but does NOT with my serta mattress. I can only guess this was due to both pillows being same size?? They are snuggly, but I don't sink down as much as my down pillow. Honestly after spending a fortune on pillows in my life, these are the best pillows I have ever slept on. I am going back to buy 4 more just to keep if these wear out or maybe add to my chair. If they lat 3 months they will be worth 10x what I paid I have never raved about a purchase so much! Fibromyalgia and chonic pain sufferers should at least try these for 9.98 for 2 with wonderful zippered covers....you can exchange if you don't love them as much as I do!

Helpful?54IPP9DRL5JC13767370453
Aug 17, 2017
Reviewer name: imom2mnms
4 out of 5 stars
4 out of 5 stars review

Excellent buy!

These pillows are amazing! I bought my first set 2 years ago and use them daily to this day. The pillows are filled with clusters of cushy foam and are encased in a pillow protector. I choose to replace these pillow protectors with a more durable, thick, 100% cotton one. I think this may have helped prolong the life of my pillows. They truly never, ever get flat. It offers a well balanced soft yet firm support. I'm a side sleeper and it does very well for me. When it does lose shape, usually from a good night's sleep, a good fluff gets it right back into it's original shape. I was very happy that Sam's decided to sell these again. I bought 2 packs today and plan to store them away for guest use.

Helpful?54IPP9DRL5JC13767370453
Apr 23, 2026
Reviewer name: anonymous
5 out of 5 stars
5 out of 5 stars review

Budget Price, Better Than Expected ! Serta Savings

I picked up this Serta 2-pack on sale, and for the price, it was an excellent deal. I wasn’t expecting much at this price point, but I’ve been pleasantly surprised. These pillows are light, cool, and have an airy feel while still giving enough support. The cooling aspect is noticeable, which I really appreciate, especially if you tend to sleep warm. I’m a side sleeper, and while I wouldn’t say these are specifically designed for side sleepers, they actually work great for me. They have just the right balance—not too firm, not too flat—and they mold comfortably without feeling heavy or stiff. Overall, great value for the money. If you catch them on sale, I’d definitely recommend grabbing a set.

Helpful?54IPP9DRL5JC13767370453
Feb 22, 2026
Reviewer name: Katherine
1 out of 5 stars
1 out of 5 stars review

Too stuffed to be comfortable. I unzipped the liner and pulled some filling out. What a mess. It was full of particals that looked like actual dirt. You can only wash the outer cover. You can not wash the inner cover or the foam as they are bits and pieces. It's kind of gross. I think Serta can do better. This is something I would never purchase again. I don't think I will be recommending this.

Helpful?54IPP9DRL5JC13767370453
Oct 16, 2023
Reviewer name: Tiffany
4 out of 5 stars
4 out of 5 stars review

Great find!

Overall happy with the pillow. Side and back sleepers both can use. Not super firm. Medium. Purchased for our spare. Smelled after opening and why I gave 4 stars. Let them air out for a couple days. All foam has off gassing. Compared to others I’ve had it’s perfect for side sleepers. Feels like a better quality pillow. I’m an average build female. My husband also liked the pillows and he’s a bigger man. He prefers king. Would buy again.

Helpful?54IPP9DRL5JC13767370453
Oct 12, 2023
Reviewer name: Rgbsn91
5 out of 5 stars
5 out of 5 stars review

Nice comfy pillows

These pillows have been great. Nice volume to the inside giving enough support that doesn’t just flatten after one use like some pillows. These hold their shape well. The cooling effect is okay. Can’t say I felt a huge difference, but definitely some. Wish I could find these in king size.

Helpful?54IPP9DRL5JC13767370453
Aug 17, 2024
Reviewer name: Sandy
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

My neck doesn’t hurt!

Finally found a pillow that doesn’t hurt my neck! I’m a side sleeper. I’ve been through many pillows. My closet is a graveyard for brand new pillows that don’t work. This pillow is just firm enough and doesn’t make me hot. I’ve had others that claim they are cooling; just to wake up with my head sweating. I’ve had pillows that felt good at first…..then they start breaking down within a month and get too soft. Like Goldilocks, this one is JUST right!

Helpful?54IPP9DRL5JC13767370453
Oct 12, 2020
Reviewer name: Deana
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Will buy again

I purchased these pillows because they were affordable and I wanted to leave them in our 5th wheel. However, after using them I purchased another set for my guest room. They are comfortable, form to your head and neck, and offer a great nights sleep. I’ll be back for another set for my bed at home.

Helpful?54IPP9DRL5JC13767370453
Mar 29, 2026
Reviewer name: Kate
2 out of 5 stars
2 out of 5 stars review

Chemical smell

I can’t get beyond the smell! The pillows smell like strong chemicals! I’ve had them airing out since I rec’d them! I had placed them at the edge of the bed and the blanket they were placed on even smelled from them just sitting there for a couple hrs! I can’t imagine anyone with asthma being able to use these. I’ve washed the case that they come with , but the pillows have such a strong odor!

Helpful?54IPP9DRL5JC13767370453
Oct 18, 2023
Reviewer name: Mandy
1 out of 5 stars
1 out of 5 stars review

Smelled like paint and caused neck pain

The pillows reeked of a very strong paint smell when we took them out of the bag. We let them sit for a week to let the smell fade and then my husband slept with the pillow one night and had intense neck pain the next morning. It was hard for him to turn his head to the side and he was in so much pain that he had to go to the chiropractor to get some relief.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there, thank you so much for taking the time to review your pillow, your feedback is very important to us. We are sorry to hear that the pillows are not providing you with the sleep experience you or your husband are looking for. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!