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Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow
4 out of 5 stars
stars
8,171 ratings3,777 reviews
  1. 5 stars57% (4,677)
  2. 4 stars15% (1,218)
  3. 3 stars10% (828)
  4. 2 stars6% (502)
  5. 1 star12% (946)

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Showing 241-250 of 3,771 reviews
May 13, 2017
Reviewer name: love
5 out of 5 stars
5 out of 5 stars review

Great Pillows!

These pillows are a great soft cut cubes of memory foam and other foam. I has the same pillow for almost 40 years that was cut foam. These are a great replacements. The are very soft, but do condense and need fluffing. They are like sleeping on air. They come with a 1 year warranty as well! My husband stole my pillows off my bed. Thank goodness I had the second pillow in my closet. . Even my cat has her own pillow on the bed! At $4.49 each, they are a steal of a deal!!

Helpful?54IPP9DRL5JC13767370453
Aug 17, 2024
Reviewer name: Sandy
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

My neck doesn’t hurt!

Finally found a pillow that doesn’t hurt my neck! I’m a side sleeper. I’ve been through many pillows. My closet is a graveyard for brand new pillows that don’t work. This pillow is just firm enough and doesn’t make me hot. I’ve had others that claim they are cooling; just to wake up with my head sweating. I’ve had pillows that felt good at first…..then they start breaking down within a month and get too soft. Like Goldilocks, this one is JUST right!

Helpful?54IPP9DRL5JC13767370453
Oct 19, 2023
Reviewer name: ivan m
5 out of 5 stars
5 out of 5 stars review

guests loved these pillows

Great pillows! we had family coming into town and set these pillows up for them to use in guest bedroom and they loved the set of cooling pillows on a hot vegas night. we asked them how they slept the next morning and they only mentioned the great pillows. we told them they were from sam’s club and they seemed surprised and told us it was time to upgrade their pillows! loved how head was able to sink into pillow while still feeling support for the head. would absolutely recommend!

Incentivized Review
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Oct 12, 2020
Reviewer name: Deana
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Will buy again

I purchased these pillows because they were affordable and I wanted to leave them in our 5th wheel. However, after using them I purchased another set for my guest room. They are comfortable, form to your head and neck, and offer a great nights sleep. I’ll be back for another set for my bed at home.

Helpful?54IPP9DRL5JC13767370453
Aug 21, 2024
Reviewer name: Pam
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Not what it appears

Pillow is very flat, not enough filling. When first purchased I thought this would be a very fluffy pillow, but once you lay on it, it compresses too flat. I will take the second pillow stuffing and add to the first and see if that helps. Very disappointed in this pillow.

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Oct 12, 2023
Reviewer name: MamaHubbs
5 out of 5 stars
5 out of 5 stars review

Comfy and convenient

These pillows are definitely a win in our home. The kids and I LOVE pillows and these hit most all the marks for us. The fabric encasing the pillows is so nice my kids took these and ran with no pillow cases and did not want me to put any on since the pillows felt so nice without cases. The outer shell comes off easily and is zippered. Same as the inner shell. These are adequately stuffed but the inner shell also has a zipper where you could easily open and add more. We all love how the pillows inner is not a solid piece, but many, allowing it to mold around your face and neck. As a side sleeper, I’m totally in love. Thanks for the kiddos they have already been dirty and needed cleaning which was so easy. As a mom I need this convenience and comfort. The only thing we would like is for them to have a bigger size available. But that is not a ding by any means. 5 stars from all three of us.

Incentivized Review
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Jun 16, 2021
Reviewer name: Chrissy Martin
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Sweet dreams!

I am the person that constantly flips their pillow all night long because I can't sleep if I get too warm and I'm always looking for the cool side to lay my face on. With these pillows you do not need to do that! They are so comfortable. They are supportive yet soft, I can run my arms around one and hug it or I can use it as a regular pillow it's just a really great product. I actually bought eight of them and I'm thinking of buying a couple more just to have on the closet shelves in case company shows up. I would absolutely recommend these and the price is just unbelievable for what you get!

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Apr 14, 2020
Reviewer name: wildcat1748
1 out of 5 stars
1 out of 5 stars review

SHY away from this...NOT what it actually is.

My Husband and I purchased 2 of these pillows December 2018. LOVED them. Went back to Sam's Club about 13-14 months later to purchase 2 more...same identical item number. BUT...China did a bait and switch on Sam's Club or Sam's knew about it because these pillows selling now are NOT what I purchased in 2018. I still have the receipt and the packaging from that sale. The pillows in 2018 were a solid piece of foam. The pillows from 2018 have a zipper running the long side of the pillow and the last ones purchased have the zipper running on the short side of the pillow. The ones that are sold now are nothing more than cut up pieces of foam that are NOT firm or cooling, nor is it memory foam, as you can see stated on the Serta package label. If Sam's Club knew about this...shame on them and if they didn't, then shame on them also for not having employees checking what was actually ordered.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hello Wildcat, We are sorry about your experience with the Serta Gel Memory Foam Cluster Pillow. This product is manufactured by our licensed partner Innocor and they will be able to assist you with the warranty/repair of this items. Please reach out to Innocor at 888-999-0499.Thank you!

Mar 25, 2018
Reviewer name: Theresa
5 out of 5 stars
5 out of 5 stars review

First good night sleep since buying new mattress!

Surprised to see some of the negative reviews saying pillows were hard and slept hot etc. Maybe they reviewed different pillows? I bought 2 of these yesterday at Samsclub for 9.98. WOW what a deal! At first I was afraid the feel of the tiny balls of cooling gel and foam might be an issue, but I never felt them all night. You can see these balls of blue gel/foam inside the 2nd covering if you unzip the wonderful cover that came with the pillows.My neck stayed cool, did not wake up with my hair soaking wet, but BEST OF ALL I SLEPT. I have had so much hip pain, etc. from a brand new Serta Plush so called soft mattress that feels rock hard to me. If I could make my bed out of these pillows I would lol. First the pillows come with a zippered microfiber covering worth as much as I paid for the lot. I left it on to test them out in what I thought would be a few minutes rest from shopping. AND I fell promptly asleep! Something I have not done since getting the new bed. I placed one between my knees and curled my arms around the other under my head. I felt oddly like I was on air, like the zero gravity is supposed to make you feel but does NOT with my serta mattress. I can only guess this was due to both pillows being same size?? They are snuggly, but I don't sink down as much as my down pillow. Honestly after spending a fortune on pillows in my life, these are the best pillows I have ever slept on. I am going back to buy 4 more just to keep if these wear out or maybe add to my chair. If they lat 3 months they will be worth 10x what I paid I have never raved about a purchase so much! Fibromyalgia and chonic pain sufferers should at least try these for 9.98 for 2 with wonderful zippered covers....you can exchange if you don't love them as much as I do!

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May 22, 2025
Reviewer name: MM
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

lumpy and bumpy

Took about 3 days for the foam to off gas after removing from the package. Was excited to finally try them on the 4th night but was disappointed. The foam is not very soft which made the pillow have a constant lumpy and bumpy feel under my head. I was hopeful that these would work as a washable foam cluster pillow but I ended up returning them and getting something else.

Helpful?54IPP9DRL5JC13767370453