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Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow
4 out of 5 stars
stars
8,171 ratings3,777 reviews
  1. 5 stars57% (4,677)
  2. 4 stars15% (1,218)
  3. 3 stars10% (828)
  4. 2 stars6% (502)
  5. 1 star12% (946)

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Showing 231-240 of 3,771 reviews
Oct 14, 2023
Reviewer name: Cmai0524
3 out of 5 stars
3 out of 5 stars review

Not cooling pillows

I haven’t tried it but my husband did. He said it’s fluffy but not very cool. It made him sweat overnight. I expected the pillow to be very nice but doesn’t seem like it. I will try with a silk pillow case to see if that helps.

Incentivized Review
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reply from Serta Team

Hi there, thank you so much for taking the time to review your pillows, your feedback is very important to us. We are sorry to hear that the pillows are not providing your husband with the sleep experience they are looking for. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Jun 30, 2025
Reviewer name: Mack Daddy Mike
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Comfortable, supportive pillow.

No miracles, it's a pillow but a really good one. Enough support yet soft enough for comfort. Not 100% sure on the cooling but I guess since my head hasn't been hot, it's working. Well worth the price.

Helpful?54IPP9DRL5JC13767370453
Sep 19, 2026
Reviewer name: Misa
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Good Purchase

Comfortable

Helpful?54IPP9DRL5JC13767370453
Sep 23, 2026
Reviewer name: TS
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

good deal

comfortable

Helpful?54IPP9DRL5JC13767370453
Aug 14, 2026
Reviewer name: mr
1 out of 5 stars
1 out of 5 stars review

BEWARE!!! MASSIVE HIVE OUTBREAK FROM THESE PILLOWS

Bought these for a great price from a known name. They are disgusting. They caused us to break out in massive hives that required a doctor's visit. I will think 4 times before buying another Serta product, ever.

Helpful?54IPP9DRL5JC13767370453
Sep 5, 2026
Reviewer name: Jill
5 out of 5 stars
5 out of 5 stars review

Repeat Buyer

Really comfortable pillows with a nice amount of support. The cooling gel is a plus because I'm always looking for the cold side of the pillow. Now I don't have to flip it quite as much. Definitely happy with these!

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Sep 11, 2026
Reviewer name: Brian
1 out of 5 stars
1 out of 5 stars review

These pillows have definitely changed for the worse. not the same material at all. They dont feel like solid memory foam anymore, but small bits of cut-up foam. super cheap and no support. Very disappointed in the huge change in quality.

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Oct 5, 2023
Reviewer name: Cooling Pillow
4 out of 5 stars
4 out of 5 stars review

Cooling memory foam pillow

I love this pillow! It does exactly what it says. As soon as you lay down, it has a cooling sensation. I love that you can unzip the cover and wash it as frequently as you’d like to. I also love that you can unzip and take out any of the flushness and make it the size that you want. My husband likes a fluffier pillow and I like a flatter pillow. With this pillow we could customize it to however we wanted. It’s really a great pillow and I plan on buying one for each of my kids.

Incentivized Review
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Oct 3, 2021
Reviewer name: Bspoogeferd
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Best pillows i have ever owned.

Awesome pillows, great value. i wouldn't say they cool necessarily, but they do not get too hot. I find them incredibly comfortable, and I have tried many. I dont know how long these pillows will last, but at the price point i don't care, i have already purchased extra in case they only last for a short period, but otherwise bonus if they last for years!

Helpful?54IPP9DRL5JC13767370453
Jun 16, 2021
Reviewer name: Chrissy Martin
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Sweet dreams!

I am the person that constantly flips their pillow all night long because I can't sleep if I get too warm and I'm always looking for the cool side to lay my face on. With these pillows you do not need to do that! They are so comfortable. They are supportive yet soft, I can run my arms around one and hug it or I can use it as a regular pillow it's just a really great product. I actually bought eight of them and I'm thinking of buying a couple more just to have on the closet shelves in case company shows up. I would absolutely recommend these and the price is just unbelievable for what you get!

Helpful?54IPP9DRL5JC13767370453