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Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow
4 out of 5 stars
stars
7,822 ratings3,666 reviews
  1. 5 stars57% (4,495)
  2. 4 stars15% (1,188)
  3. 3 stars10% (783)
  4. 2 stars6% (467)
  5. 1 star11% (889)

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Showing 231-240 of 3,661 reviews
Jul 30, 2024
Sc55
1 out of 5 stars
1 out of 5 stars review

Washing instructions

Brought last week! Do not purchase. Smells and followed the washing instructions but both zippers opened and made a mess of my washing machine. Have clean and rinsed the machine multiple times and still getting foam out! Have a picture but your system will not let me add!

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Oct 2, 2023
Emily
5 out of 5 stars
5 out of 5 stars review

Comfortable, No lasting smell

If you’re looking for a pillow that’s going to hold it’s shape and not collapse into a flat or lumpy blob, then this is the pillow for you. Unlike solid foam pillows, this set contains little pieces of shredded foam. Thankfully, the little tiny pieces are contained inside two zippered covers. If you have children or pets, I would recommend absolutely never showing them how to unzip one of these bad boys because holy tiny foam particles everywhere, Batman, that would be a disaster. Amazingly, the foam smell that was initially very strong, faded quickly. I didn’t notice a temperature difference between this and other pillows I use. Definitely worth a try if you like fluffy pillows!

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Oct 18, 2023
Mandy
1 out of 5 stars
1 out of 5 stars review

Smelled like paint and caused neck pain

The pillows reeked of a very strong paint smell when we took them out of the bag. We let them sit for a week to let the smell fade and then my husband slept with the pillow one night and had intense neck pain the next morning. It was hard for him to turn his head to the side and he was in so much pain that he had to go to the chiropractor to get some relief.

Incentivized Review
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reply from Serta Team

Hi there, thank you so much for taking the time to review your pillow, your feedback is very important to us. We are sorry to hear that the pillows are not providing you with the sleep experience you or your husband are looking for. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Oct 13, 2020
Anonymous
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

I love these pillows

I've already had these pillows for over a year. They never go flat and great neck support. I do fluff them daily only when I make my bed and they still look as good as the day I brought them home. I love them so much purchased 2 sets for other family members and they can't stop talking about how good they sleep at night. The pillows are firm just like way I like it. You won't regret buying these pillows.

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Mar 29, 2026
Katie
2 out of 5 stars
2 out of 5 stars review

Chemical smell

I can’t get beyond the smell! The pillows smell like strong chemicals! I’ve had them airing out since I rec’d them! I had placed them at the edge of the bed and the blanket they were placed on even smelled from them just sitting there for a couple hrs! I can’t imagine anyone with asthma being able to use these. I’ve washed the case that they come with , but the pillows have such a strong odor!

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Apr 26, 2022
Valerie
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great pillows for preventing neck stiffness/spasm

I bought these pillows on a whim since they were advertised as a suggestion when I bought a serta pillowtop memory foam mattress. I had struggled with neck pain with many pillows-including a solid memory foam pillow and figured since they were a good price, I might as well try them. Well, they are wonderful!! They seem to be made of small pieces of memory foam which move around and can almost be molded to my neck and head. The pillows come with 2 zippered cases, so you can actually reduce the amount of foam inside if it is too stiff for your neck. I am thrilled with these pillows!

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Oct 16, 2023
Tiffany
4 out of 5 stars
4 out of 5 stars review

Great find!

Overall happy with the pillow. Side and back sleepers both can use. Not super firm. Medium. Purchased for our spare. Smelled after opening and why I gave 4 stars. Let them air out for a couple days. All foam has off gassing. Compared to others I’ve had it’s perfect for side sleepers. Feels like a better quality pillow. I’m an average build female. My husband also liked the pillows and he’s a bigger man. He prefers king. Would buy again.

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Apr 14, 2026
anonymous
1 out of 5 stars
1 out of 5 stars review

Unbelievably Angry

I got a set of these pillows years ago. They started to wear out (it's been at least 10 years). So I got a new set. Out of the box they smelled SO bad. It was a terrible chemical smell. I thought I'd air them out. A week later still terrible. So I took a look at the care instructions and washed accordingly. Hopefully to get the smell out. The pillows then fell apart leaving me a big mess to clean up. However they changed these is terrible and I won't be getting another set.

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May 22, 2025
MM
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

lumpy and bumpy

Took about 3 days for the foam to off gas after removing from the package. Was excited to finally try them on the 4th night but was disappointed. The foam is not very soft which made the pillow have a constant lumpy and bumpy feel under my head. I was hopeful that these would work as a washable foam cluster pillow but I ended up returning them and getting something else.

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Jun 28, 2024
John H
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Cool and comfy

Gotta say the spouse and I are both big fans. We live in Vegas and these pillows have reduced sweating at night and even allowed us to turn the thermostat up a couple degrees saving a fair bit on energy. Will need to see about durability but all good so far.

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