I didn't have neck problems until I bought this pillow. It is hard and does not conform to the curvature of the neck. I find myself mashing the pillow as I have to turn over. After a month, I slept using my old pillow, neck problems are gone. This pillow is garbage.

These pillows are terrible. I thought it being the serta brand, It would be good. But it's not. They went flat within a couple of weeks, and they don't go back to their original form. They just stay deformed. Not at cooling either. But that might be because I have protective pillow sheets over them plus a pillow case. Anyway, I don't care for them at all.

I have bought these pillows several times over the past decade or so through sams club and they are always my favorites. This price is a huge bargain. Everyone has different pillow preferences, so I'm not sure if you'll love these but I'd say you should definitely try them out.

Do not order these pillows.I got my order.These pillows are not Serta.You will receive two pillows in a plastic bag.Basically they bought pillow protectors and put another type pillow protector inside filled with shredded recycled material.So I repeat and you been warned DO NOT BUY!Plus they have a strong chemical smell

These pillows are nowhere near as fluffy as the pillows in the picture on the listing. In fact if you take these pillows out of their outer shell you can see that the inner shell is only about 2/3 of the way full. I can't comment much on their cooling ability. I've been sleeping on cooling pillows for several years. I don't find them to be hot but they don't stay otherside-of-the-pillow cold either. For the price I suppose I can't complain to much but for a side sleeper they just aren't going to cut it.

Well shucks! My husband and I were excited to try these and loved them at first (perhaps because they are better than no pillow at all) and now after only a few short days, the buggers are as flat as can be. Back to the drawing board ... feel confident in passing these by.

If you are looking for a firm, supportive pillow—this is your buy! I am a back and side sleeper and like a pillow that is firm, yet comfortable. This checked off all the boxes! Yes, there is a slight smell upon taking out of the bag (typical of shredded gel memory foam). I left mine in the cold garage for 2 days to air out and smell is completely gone! Instructions say the entire pillow is machine washable. I would suggest delicate cycle, cold water, no bleach. With prices skyrocketing like they are, you can’t get a better buy! This is the pillow for back and side sleepers.

After I bought my first set of these pillows 6 years ago these are the only pillows I buy now. I can't sleep on any other pillows, even when I travel I always bring a few with me. I highly recommend them to any and everybody. I got my sister hooked on these as well. I hope Sam's brings them back soon because I don't look forward to playing $35 per set. Considering, I always buy 8 sets at a time.

I thought these were a great deal...until I got home and unwrapped them. One pillow smells like a mix of chemicals & gasoline. The other one smells like mildew. I have tried every possible way to air them out and deoderize them, but nothing works. I'm going to return them and see if it was just that set or all of them.

I bought these twice.. and my husband who doesnt really care about pillows fights me for them( sort of speak. lol) I bought 2 for me and I had to buy 2 more for him.. I work at a factory and I'm constantly moving and when I come home to these, make my sleep comfy and I wake up ready to go again. I'm a side sleeper.. and I'm planning to buy 2 more to make my bed a pillow mess.. Lol