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Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow
4 out of 5 stars
stars
8,178 ratings3,779 reviews
  1. 5 stars57% (4,680)
  2. 4 stars15% (1,220)
  3. 3 stars10% (830)
  4. 2 stars6% (502)
  5. 1 star12% (946)

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Showing 2,261-2,270 of 3,772 reviews
Mar 3, 2022
Reviewer name: RB
2 out of 5 stars
2 out of 5 stars review

dangerous

These pillows feel comfortable but they smelled weird when we bought them and when I unzip them there are chunks of blue foam everywhere. It’s not safe for little kids. We had these set up for the kids to use on their beds but now we have to get new pillows for them.

Helpful?54IPP9DRL5JC13767370453
Aug 26, 2020
Reviewer name: LAC
1 out of 5 stars
1 out of 5 stars review

Rocks

I purchased 4 of these in store. Haven’t had a good nights rest since. They state to fluff them frequently. I’ve tried. They are so very hard that I have neck and head pain regularly. Unfortunately I pitched my old ones. I’ll never buy gel again! Don’t waste your money unless you enjoy sleeping on a rock.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hello, we are sorry that you are experiencing issues with the Serta Gel Memory Foam Cluster Pillows. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Apr 17, 2019
Reviewer name: Carrie
4 out of 5 stars
4 out of 5 stars review

Differnet but Good

These are different from other pillows I have used. They take a little getting used to. I find them a bit firm. My husband gives them 5 stars and says he is sleeping better than ever. I am still getting used to it, but I think it will be good once I find the right position. I do notice less neck pain in the mornings.

Review from walmart.com
Helpful?54IPP9DRL5JC13767370453
Oct 21, 2018
Reviewer name: GrandmaTammy
5 out of 5 stars
5 out of 5 stars review

Excellent pillow

I have a hard time finding a comfortable pillow and these are amazing! They conform to you and I sleep all night now! I have purchased at least two packages of 2, and was online just now to order more for my guest bedrooms, I want all my family to sleep on comfortable pillows. The price is amazing as well for the quality of these pillows!

Helpful?54IPP9DRL5JC13767370453
Jan 15, 2020
Reviewer name: Shoponadime
5 out of 5 stars
5 out of 5 stars review

OMGOSH Best pillow in my entire life!

First of all don"t ever buy "My Pillow" what a scam that is. Chunks of scrap foam that turned yellow in a week. So this Serta pillow set doesn't make my sleepy head hot at night. It has a new smell but most memory foam does, it goes away. I move around all night that's how I sleep but this keeps me in one spot longer because it is so comfortable. It shapes to your position an fluffs up when you change. The price is so super duper inexpensive for the great quality and sleep you will get. Buy them they are worth you trying them out. I bought another set and use my fat, hot bamboo pillows for decorative pillow shams. When I make my bed I fluff them all up because I like to do that. I always had to use 2 pillows and I am so impressed I only need one of these greatest on Earth memory foam pillows. Love Love Love! Buy it and try it, your gonna like the way you sleep!!

Helpful?54IPP9DRL5JC13767370453
Jul 27, 2024
Reviewer name: TXShopper
4 out of 5 stars
4 out of 5 stars review

Great smaller pillow

I was looking for a smaller pillow than my large gel pillow and am very happy to have found these pillows. I can mold the pillow to fit my head and neck. My usual gel pillow caused my neck to not be aligned correctly because it was just too big. Pillows like mattresses are a personal fit but for me these work. The pillows are not flat but if you are looking for extra firm/fluff you will not like these.

Helpful?54IPP9DRL5JC13767370453
Nov 14, 2019
Reviewer name: Bman70
1 out of 5 stars
1 out of 5 stars review

Threw them away...

Well, I was going to throw them away but Sam's Club takes returns for up to two years. So I returned them. These pillows are full of CHUNKS of foam. They will contort into a squished shape and STAY there. Not at all what "memory foam" is supposed to do, which is return to its original shape if left alone. The chunks form lumpy, awkward shapes and don't expand again unless you yank, pull, and shake the pillow apart.

Helpful?54IPP9DRL5JC13767370453
Dec 7, 2022
Reviewer name: De
3 out of 5 stars
3 out of 5 stars review

Chemical smell and all in pieces

I wish I had read the reviews before buying this, now I have to take them back. As soon as I opened the package there was a horrible chemical smell. I can't believe someone could sleep on this and smell that all night. Also the pillow is in a lot of small pieces not one piece of foam.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi De. We are sorry to hear of your experience with the Serta Gel Memory Foam Cluster Pillows. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!

Mar 5, 2025
Reviewer name: smith06
1 out of 5 stars
1 out of 5 stars review

Nope

I didn't have neck problems until I bought this pillow. It is hard and does not conform to the curvature of the neck. I find myself mashing the pillow as I have to turn over. After a month, I slept using my old pillow, neck problems are gone. This pillow is garbage.

Helpful?54IPP9DRL5JC13767370453
Feb 11, 2019
Reviewer name: Member 29
2 out of 5 stars
2 out of 5 stars review

Like the feel hate the smell

I purchased these giving Serta a shot since they felt comfy holding them in-store and it also said it's machine washable on the bag which was a selling point for me too. Fast fwd to taking them out of the bag they have a obnoxious plastic smell which Febreeze couldn't even help with and read the manufacturer tag to find out it's just the slip that's machine washable .

Helpful?54IPP9DRL5JC13767370453