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Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow
4 out of 5 stars
stars
8,178 ratings3,779 reviews
  1. 5 stars57% (4,680)
  2. 4 stars15% (1,220)
  3. 3 stars10% (830)
  4. 2 stars6% (502)
  5. 1 star12% (946)

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Showing 2,241-2,250 of 3,772 reviews
Jan 7, 2021
Reviewer name: Lillian
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Terrible quality and not cooling at all.

Awful. They are lumpy and uncomfortable and I sweated right through the first night. Given the price I wasn’t expecting excellence, but they are well below the standard of previous pillows I have purchased from Sams.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hello Lillian, we are sorry that the Serta Gel Memory Foam Cluster Pillows did not meet your expectations. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Aug 26, 2019
Reviewer name: Tate44
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Comfortable Pillows

I grabbed these about a month ago and I so glad I did! They are super comfortable and they stay full and fluffy. Such a great value I ordered 2 more sets on line!!!!

Helpful?54IPP9DRL5JC13767370453
Aug 11, 2024
Reviewer name: Gail
1 out of 5 stars
1 out of 5 stars review

Not cooling

They are not cooler then any other pillow. Also the memory foam take awhile for your head to sink into place. Then when you flip it over to the cool side, again it takes a while for your head to sink into place. Resulting in a stiff neck.

Helpful?54IPP9DRL5JC13767370453
Apr 13, 2024
Reviewer name: Lorilie
2 out of 5 stars
2 out of 5 stars review

STRONG Chemical Smell

I was excited to find these pillows featuring the cool effect, so I put them on the bed once I got home with them. Well, that night, I went to get into bed, and my whole bedroom had an almost mildew like smell. I couldn't figure it out until I laid down. It was the pillows!! They actually smell like chemicals...I took off the pillowcases and the smell intensified. 😳 back to the club they go and so disappointed 😞 If you are sensitive to smells, these pillows are not for you.

Helpful?54IPP9DRL5JC13767370453
Oct 21, 2018
Reviewer name: GrandmaTammy
5 out of 5 stars
5 out of 5 stars review

Excellent pillow

I have a hard time finding a comfortable pillow and these are amazing! They conform to you and I sleep all night now! I have purchased at least two packages of 2, and was online just now to order more for my guest bedrooms, I want all my family to sleep on comfortable pillows. The price is amazing as well for the quality of these pillows!

Helpful?54IPP9DRL5JC13767370453
Sep 14, 2018
Reviewer name: Anonymous
1 out of 5 stars
1 out of 5 stars review

Horrible

The pillows don't support me or conform to me well. I wake up sore. They are an odd size. It doesn't feel good to lay on them. I prefer my feather and down pillows. I read that shredded foam pillows are best for side sleepers so, I gave these a try and I really don't like them. Maybe a more expensive pillow will be better.

Helpful?54IPP9DRL5JC13767370453
Aug 26, 2020
Reviewer name: LAC
1 out of 5 stars
1 out of 5 stars review

Rocks

I purchased 4 of these in store. Haven’t had a good nights rest since. They state to fluff them frequently. I’ve tried. They are so very hard that I have neck and head pain regularly. Unfortunately I pitched my old ones. I’ll never buy gel again! Don’t waste your money unless you enjoy sleeping on a rock.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hello, we are sorry that you are experiencing issues with the Serta Gel Memory Foam Cluster Pillows. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Apr 17, 2019
Reviewer name: Carrie
4 out of 5 stars
4 out of 5 stars review

Differnet but Good

These are different from other pillows I have used. They take a little getting used to. I find them a bit firm. My husband gives them 5 stars and says he is sleeping better than ever. I am still getting used to it, but I think it will be good once I find the right position. I do notice less neck pain in the mornings.

Review from walmart.com
Helpful?54IPP9DRL5JC13767370453
Aug 20, 2019
Reviewer name: sjpi1954
2 out of 5 stars
2 out of 5 stars review

Taking mine back for a Refund...

Bought these today. Tried a one hour nap with a cotton pillowcase. Side Sleeper. My head sinks about half way down and then stops like I hit a piece of plywood. Interesting guts...It looks like that popcorn packing material except foam rubber and gel blended 50/50 in blue and white. Really wanted these to work for me but not comfortable at all.

Helpful?54IPP9DRL5JC13767370453
Mar 3, 2022
Reviewer name: RB
2 out of 5 stars
2 out of 5 stars review

dangerous

These pillows feel comfortable but they smelled weird when we bought them and when I unzip them there are chunks of blue foam everywhere. It’s not safe for little kids. We had these set up for the kids to use on their beds but now we have to get new pillows for them.

Helpful?54IPP9DRL5JC13767370453