Join Now
Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow
Back to item details
4 out of 5 stars
stars
8,178 ratings3,779 reviews
  1. 5 stars57% (4,680)
  2. 4 stars15% (1,220)
  3. 3 stars10% (830)
  4. 2 stars6% (502)
  5. 1 star12% (946)

Member photos

  • +2005 images
Sort by |
Showing 2,221-2,230 of 3,772 reviews
Feb 27, 2023
Reviewer name: BABY COME BACK
1 out of 5 stars
1 out of 5 stars review

not the same

If you are use to the full more firm pillows filled with clusters, these aren’t being made like that anymore! Will be returning asap

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there! Thank you for sharing your experience with us, we're sorry to hear the pillows didn't offer the right level of support. While we understand returning may not be ideal, we're glad you won't be stuck with something you don't love! You can initiate a return through Sam's Club by calling (385) 256-9674, and the team will be happy to guide you from there. Again, thank you for your feedback, and let us know if we can assist moving forward!

Aug 9, 2026
Reviewer name: BERENICE
2 out of 5 stars
2 out of 5 stars review

They smell bad

Helpful?54IPP9DRL5JC13767370453
Aug 12, 2026
Reviewer name: Carolyn
2 out of 5 stars
2 out of 5 stars review

lumpy and smelly

Helpful?54IPP9DRL5JC13767370453
Aug 26, 2019
Reviewer name: Tate44
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Comfortable Pillows

I grabbed these about a month ago and I so glad I did! They are super comfortable and they stay full and fluffy. Such a great value I ordered 2 more sets on line!!!!

Helpful?54IPP9DRL5JC13767370453
Jul 24, 2020
Reviewer name: klwp
1 out of 5 stars
1 out of 5 stars review

smells terrible

This pillow smells terrible!! I tried to let them air out but it didn’t help. I’m not sure what is causing the odor but it’s so bad I’ll be returning them. Definitely open the plastic and smell the pillows before purchasing.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hello, we are sorry that you are experiencing issues with the Serta Gel Memory Foam Cluster Pillows. This product is manufactured by our licensed partner Innocor and they will be able to assist you with the warranty/repair of this items. Please reach out to Innocor at 888-999-0499.

Sep 29, 2020
Reviewer name: Carmenada
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Best pillows ever!!

These are the best pillows!! And you can't beat the price! I've bought many sets and have given them away as gifts and everyone loves them. Simply the best!

Helpful?54IPP9DRL5JC13767370453
Jan 15, 2023
Reviewer name: longlaker
1 out of 5 stars
1 out of 5 stars review

Arrived Damaged

One of the pillows looks like it was drug under a fork lift for 1/4 mile before it was packaged. The cover is torn and covered with grease. Now I have to deal with a return. Nice QA/QC Serta!

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there. Thank you for taking the time to share your experience. While this is certainly out of the norm we appreciate you bringing it to our attention and apologize for the inconvenience of a return. Best, The Serta Team

Jun 19, 2018
Reviewer name: memaw
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Big Pillows

I bought this for myself and hated it. It is very heavy and you can feel the pieces of foam. I gave it three stars because I used the pillows to stuff a dog bed. It worked great for that. So far, the dog has not complained about the foam chunks

Helpful?54IPP9DRL5JC13767370453
Jul 8, 2021
Reviewer name: Christina
3 out of 5 stars
3 out of 5 stars review

Not for Side Sleepers

Not what I was expecting. Cooling effect is mediocre, and the foam is more suited for back sleepers. Since I am a side sleeper it lacked the support I needed and ended up feeling like I was sleeping on a rock.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hello Christina, we are sorry that the Serta Pillows have not met your expectations. This product is manufactured by our licensed partner FXI / INNOCOR and they will be able to assist you further. Please reach out to FXI / INNOCOR at 1-888-999-0499 or customerservice@sleepinnovations.com. Thank you!

Jan 7, 2021
Reviewer name: Lillian
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Terrible quality and not cooling at all.

Awful. They are lumpy and uncomfortable and I sweated right through the first night. Given the price I wasn’t expecting excellence, but they are well below the standard of previous pillows I have purchased from Sams.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hello Lillian, we are sorry that the Serta Gel Memory Foam Cluster Pillows did not meet your expectations. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!