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Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow
4 out of 5 stars
stars
7,737 ratings3,563 reviews
  1. 5 stars57% (4,425)
  2. 4 stars15% (1,171)
  3. 3 stars10% (783)
  4. 2 stars6% (468)
  5. 1 star12% (890)

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Showing 2,221-2,230 of 3,563 reviews
Aug 14, 2021
Reviewer name: Dee
3 out of 5 stars
3 out of 5 stars review

Looses it's shape

This pillow felt great at first but after a few months now it doesn't even look like a rectangle! If you don't plan to sleep on it I guess it'll work. I still use the. But I won't buy them again.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hello Dee, we are sorry to learn of your experience. Please contact 888-999-0499 so we can assist you better. Thank you.

Jan 7, 2021
Reviewer name: Lillian
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Terrible quality and not cooling at all.

Awful. They are lumpy and uncomfortable and I sweated right through the first night. Given the price I wasn’t expecting excellence, but they are well below the standard of previous pillows I have purchased from Sams.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hello Lillian, we are sorry that the Serta Gel Memory Foam Cluster Pillows did not meet your expectations. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Jun 19, 2018
Reviewer name: memaw
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Big Pillows

I bought this for myself and hated it. It is very heavy and you can feel the pieces of foam. I gave it three stars because I used the pillows to stuff a dog bed. It worked great for that. So far, the dog has not complained about the foam chunks

Helpful?54IPP9DRL5JC13767370453
Aug 8, 2024
Reviewer name: WeaGirl
2 out of 5 stars
2 out of 5 stars review

Not cool or comfortable. Kind of hard.

Was hoping they were cool but they were not. Not super comfortable either. I like the fact that they are washable. That is a nice feature in a pillow. I can't decide whether to return or save for guests. I won' use them.

Helpful?54IPP9DRL5JC13767370453
Apr 10, 2022
Reviewer name: CM
5 out of 5 stars
5 out of 5 stars review

Love Them!!!

I bought several for myself and family for our vacation. I thought we would use them for the week and leave them for future vacationers; however, that did not happen. We had to take them home. These pillows are greatl!

Helpful?54IPP9DRL5JC13767370453
Jul 8, 2021
Reviewer name: Christina
3 out of 5 stars
3 out of 5 stars review

Not for Side Sleepers

Not what I was expecting. Cooling effect is mediocre, and the foam is more suited for back sleepers. Since I am a side sleeper it lacked the support I needed and ended up feeling like I was sleeping on a rock.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hello Christina, we are sorry that the Serta Pillows have not met your expectations. This product is manufactured by our licensed partner FXI / INNOCOR and they will be able to assist you further. Please reach out to FXI / INNOCOR at 1-888-999-0499 or customerservice@sleepinnovations.com. Thank you!

Aug 26, 2019
Reviewer name: Tate44
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Comfortable Pillows

I grabbed these about a month ago and I so glad I did! They are super comfortable and they stay full and fluffy. Such a great value I ordered 2 more sets on line!!!!

Helpful?54IPP9DRL5JC13767370453
Jan 15, 2023
Reviewer name: longlaker
1 out of 5 stars
1 out of 5 stars review

Arrived Damaged

One of the pillows looks like it was drug under a fork lift for 1/4 mile before it was packaged. The cover is torn and covered with grease. Now I have to deal with a return. Nice QA/QC Serta!

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there. Thank you for taking the time to share your experience. While this is certainly out of the norm we appreciate you bringing it to our attention and apologize for the inconvenience of a return.<br /><br />Best, The Serta Team

Apr 2, 2022
Reviewer name: cee
1 out of 5 stars
1 out of 5 stars review

stink!!!

These pillows smell so bad!!! I’ve had them for going on 2 months and they still smell bad!! I’ve aired them out, sat them in the Sun, slept on them… I don’t know what else to do except write this review and toss them in the garbage.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there. We are sorry that the Serta Pillows have not met your expectations. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!

Jul 27, 2024
Reviewer name: Yad
1 out of 5 stars
1 out of 5 stars review

Totalmente incómodas

No son memory foam. Son muy incómodas. Me levanté con dolor en todo mi cuello y hombros. Y por últimono se si realmente son frias porque no sentí absolutamente nada. No pierda tiempo y dinero en estas almohadas.

Helpful?54IPP9DRL5JC13767370453