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Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow
4 out of 5 stars
stars
7,737 ratings3,563 reviews
  1. 5 stars57% (4,425)
  2. 4 stars15% (1,171)
  3. 3 stars10% (783)
  4. 2 stars6% (468)
  5. 1 star12% (890)

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Showing 2,211-2,220 of 3,563 reviews
Aug 14, 2021
Reviewer name: Dee
3 out of 5 stars
3 out of 5 stars review

Looses it's shape

This pillow felt great at first but after a few months now it doesn't even look like a rectangle! If you don't plan to sleep on it I guess it'll work. I still use the. But I won't buy them again.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hello Dee, we are sorry to learn of your experience. Please contact 888-999-0499 so we can assist you better. Thank you.

Jul 8, 2021
Reviewer name: Christina
3 out of 5 stars
3 out of 5 stars review

Not for Side Sleepers

Not what I was expecting. Cooling effect is mediocre, and the foam is more suited for back sleepers. Since I am a side sleeper it lacked the support I needed and ended up feeling like I was sleeping on a rock.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hello Christina, we are sorry that the Serta Pillows have not met your expectations. This product is manufactured by our licensed partner FXI / INNOCOR and they will be able to assist you further. Please reach out to FXI / INNOCOR at 1-888-999-0499 or customerservice@sleepinnovations.com. Thank you!

Jun 19, 2018
Reviewer name: memaw
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Big Pillows

I bought this for myself and hated it. It is very heavy and you can feel the pieces of foam. I gave it three stars because I used the pillows to stuff a dog bed. It worked great for that. So far, the dog has not complained about the foam chunks

Helpful?54IPP9DRL5JC13767370453
Aug 27, 2020
Reviewer name: Anonymous
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Too hard.

I had hoped that since this pillow is filled with clusters, that it would not be as hard as regular memory foam pillows. I was definitely wrong. It was actually harder than the other pillows I have tried.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hello, we are sorry that you are experiencing issues with the Serta Gel Memory Foam Cluster Pillows. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Jun 18, 2023
Reviewer name: Wide Eyed Krupp Monster
1 out of 5 stars
1 out of 5 stars review

The pillows lie.

Was told on the labeling, it was cooling gel memory foam, both were lies. It it's made of foam chunks and has no cooling ability. It actually gets warm, far too quickly to be comfortable.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there, thank you so much for taking the time to review your pillows, your feedback is very important to us. We are sorry to hear that the pillows are not providing you with the cooling you are looking for. If you are still within your original retailer's return or exchange period we recommend reaching out to them to see if you still can do so, so you can swap to a new set of pillows that have additional cooling capabilities. We hope this helps!

Jul 27, 2024
Reviewer name: Yad
1 out of 5 stars
1 out of 5 stars review

Totalmente incómodas

No son memory foam. Son muy incómodas. Me levanté con dolor en todo mi cuello y hombros. Y por últimono se si realmente son frias porque no sentí absolutamente nada. No pierda tiempo y dinero en estas almohadas.

Helpful?54IPP9DRL5JC13767370453
Aug 8, 2024
Reviewer name: WeaGirl
2 out of 5 stars
2 out of 5 stars review

Not cool or comfortable. Kind of hard.

Was hoping they were cool but they were not. Not super comfortable either. I like the fact that they are washable. That is a nice feature in a pillow. I can't decide whether to return or save for guests. I won' use them.

Helpful?54IPP9DRL5JC13767370453
Nov 17, 2023
Reviewer name: Sky5
5 out of 5 stars
5 out of 5 stars review

Best Pillow Ever

I have had these pillows for over two years and they are still plump and comfy. They are the only pillows in my house that are still holding their original shape. I am back to buy more because I need to replace my other pillows!

Helpful?54IPP9DRL5JC13767370453
Apr 2, 2022
Reviewer name: cee
1 out of 5 stars
1 out of 5 stars review

stink!!!

These pillows smell so bad!!! I’ve had them for going on 2 months and they still smell bad!! I’ve aired them out, sat them in the Sun, slept on them… I don’t know what else to do except write this review and toss them in the garbage.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there. We are sorry that the Serta Pillows have not met your expectations. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!

Jan 7, 2021
Reviewer name: Lillian
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Terrible quality and not cooling at all.

Awful. They are lumpy and uncomfortable and I sweated right through the first night. Given the price I wasn’t expecting excellence, but they are well below the standard of previous pillows I have purchased from Sams.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hello Lillian, we are sorry that the Serta Gel Memory Foam Cluster Pillows did not meet your expectations. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!