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Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow
4 out of 5 stars
stars
7,737 ratings3,563 reviews
  1. 5 stars57% (4,425)
  2. 4 stars15% (1,171)
  3. 3 stars10% (783)
  4. 2 stars6% (468)
  5. 1 star12% (890)

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Showing 2,201-2,210 of 3,563 reviews
Sep 24, 2021
Reviewer name: Overcomer
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Good product

This pillow is very good, not too soft and not too hard. Feels like those pillow in the hotel. Hopefully it doesn’t flatten.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there! We're sorry to learn that you're not having a 5-star experience with your Serta Pillows. We are here to help, please feel free to contact us at 1-888-240-1945. Thank you.

Sep 6, 2024
Reviewer name: Cath
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Cooling pillow.

This does stay cool and it was comfy for a few days but now it goes flat halfway through the night and I have to fluff it up.

Helpful?54IPP9DRL5JC13767370453
Aug 14, 2023
Reviewer name: Camille
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Awfully uncomfortable and NOT COOLING

Nothing cooling about these and they go flat so quickly. Already feels like I need a new pillow and it’s been 2 maybe 3 weeks.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress is not providing you with the cooling and comfort you are looking for. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Jan 4, 2025
Reviewer name: Henry
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Hard lumpy pillows

Hard lumpy pillows. My neck been hurting since I brought them home. It’s like sleeping with a 2x4 jammed into my neck. I need a chiropractor now.

Helpful?54IPP9DRL5JC13767370453
Mar 12, 2024
Reviewer name: bamd94
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great Support!

Very supportive and comfortable for a side sleeper! Love the fact it’s nice and cool on the back of your neck and face!

Review from walmart.com
Helpful?54IPP9DRL5JC13767370453
Jul 21, 2024
Reviewer name: Sc
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Comfy sleep and fluffs well.

Good, cheap pillow that works for my whole family. My two year old, four year old, husband, and I all use these pillows.

Helpful?54IPP9DRL5JC13767370453
Feb 23, 2024
Reviewer name: Brownhndymn
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Sore neck suffering

These serta gel memory foam pillows are heavily. No more waking up with a sore neck. Finally getting a good night sleep.

Helpful?54IPP9DRL5JC13767370453
Apr 22, 2025
Reviewer name: Marilyn
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great pillows at a great price!

I truly like these pillows. I recommend these to anyone, especially those who have issues with night sweats!!

Helpful?54IPP9DRL5JC13767370453
Mar 2, 2025
Reviewer name: Angela
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

The pillows felt a little strange the first night or two but fluffing them helped and now these are my favorite pillows ever!!!!

Review from walmart.com
Helpful?54IPP9DRL5JC13767370453
Feb 27, 2023
Reviewer name: BABY COME BACK
1 out of 5 stars
1 out of 5 stars review

not the same

If you are use to the full more firm pillows filled with clusters, these aren’t being made like that anymore! Will be returning asap

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there! Thank you for sharing your experience with us, we're sorry to hear the pillows didn't offer the right level of support. While we understand returning may not be ideal, we're glad you won't be stuck with something you don't love! You can initiate a return through Sam's Club by calling (385) 256-9674, and the team will be happy to guide you from there. Again, thank you for your feedback, and let us know if we can assist moving forward!