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Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow
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4 out of 5 stars
stars
8,178 ratings3,779 reviews
  1. 5 stars57% (4,680)
  2. 4 stars15% (1,220)
  3. 3 stars10% (830)
  4. 2 stars6% (502)
  5. 1 star12% (946)

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Showing 1,991-2,000 of 3,772 reviews
Aug 16, 2018
Reviewer name: Klm
1 out of 5 stars
1 out of 5 stars review

These pillows are very uncomfortable. Hard, bunch up and hard to sleep on Very disappointed

Helpful?54IPP9DRL5JC13767370453
Aug 15, 2025
Reviewer name: Marilyn Erdmann
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Not as advertised

Flattens out when you put your head on it. Does NOT provide any cooking.

Helpful?54IPP9DRL5JC13767370453
Oct 12, 2025
Reviewer name: John
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

uncomfortable pillow

Hard, stiff, uncomfortable pillow

Helpful?54IPP9DRL5JC13767370453
Sep 19, 2025
Reviewer name: Lisa
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Ok

I didn't find them cooling and they didn't hold their shape.

Helpful?54IPP9DRL5JC13767370453
Aug 17, 2024
Reviewer name: Mary
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Pillow Serra

It us not a cooling pillow and does not keep its shape do not buy

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Jul 29, 2024
Reviewer name: Harley
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Disaapointed

Doesn’t cool at all went flat flat right away by 2nd day completely flat very disappointing!!

Helpful?54IPP9DRL5JC13767370453
Feb 17, 2025
Reviewer name: Tom
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Terrible

Once the package was opened, the pillows gave off such a noxious odor that I had to dispose of them

Helpful?54IPP9DRL5JC13767370453
Feb 5, 2022
Reviewer name: cat lady
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

didn't like

they had a smell and were too thick on my neck

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there, We are sorry that the Serta Pillows have not met your expectations. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!

Feb 17, 2025
Reviewer name: M Busteed
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Pillows

Didn’t live up to expectations

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Aug 17, 2023
Reviewer name: CIndy Lou
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Meh

Not enough support..way too soft

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress is not providing you with the supportive sleep experience you are looking for. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!