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Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow
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4 out of 5 stars
stars
8,178 ratings3,779 reviews
  1. 5 stars57% (4,680)
  2. 4 stars15% (1,220)
  3. 3 stars10% (830)
  4. 2 stars6% (502)
  5. 1 star12% (946)

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Showing 1,951-1,960 of 3,772 reviews
Aug 7, 2024
Reviewer name: Casual Buyer
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Excellent pillow

Excellent product. Great price. I got 4. Changed my whole bed.

Helpful?54IPP9DRL5JC13767370453
Nov 19, 2021
Reviewer name: DeeKing
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Heavenly!

Best pillows ever! Love them so much, that the have become Christmas presents for my family!

Helpful?54IPP9DRL5JC13767370453
Jan 29, 2025
Reviewer name: Carol
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Uncomfortable

These pillows were too hard for us.

Helpful?54IPP9DRL5JC13767370453
Dec 9, 2021
Reviewer name: tanne62
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Not comfortable for long

Great the first week or so then “ gel” turns into feeling like rocks

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there! Thank you for taking the time to leave a review. We’re sorry to hear that the mattress is too firm for you. We would love to discuss other options in getting you the right comfort level. Please contact us at 1-888-240-1945. Thank you.

Aug 26, 2025
Reviewer name: Mary
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Not cool

This was not cool at all. Will return next time I am in Rockford.

Helpful?54IPP9DRL5JC13767370453
Aug 15, 2025
Reviewer name: Marilyn Erdmann
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Not as advertised

Flattens out when you put your head on it. Does NOT provide any cooking.

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Jan 17, 2022
Reviewer name: Katherine
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

It's ok

It wasn't as soft as i would have liked

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hello Katherine, We are sorry that the Serta Pillows have not met your expectations. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!

Jun 10, 2025
Reviewer name: Sharon
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Fine pillow-exceptional price

This is a two-pack, elsewhere this price would only cover one.

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Aug 17, 2023
Reviewer name: CIndy Lou
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Meh

Not enough support..way too soft

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress is not providing you with the supportive sleep experience you are looking for. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Jun 30, 2024
Reviewer name: Sboom
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Ok ig

Not very cool. Not a lot of support. Rather thin.. but they were cheap

Helpful?54IPP9DRL5JC13767370453