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Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow
4 out of 5 stars
stars
8,178 ratings3,779 reviews
  1. 5 stars57% (4,680)
  2. 4 stars15% (1,220)
  3. 3 stars10% (830)
  4. 2 stars6% (502)
  5. 1 star12% (946)

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Showing 1,941-1,950 of 3,772 reviews
Nov 9, 2020
Reviewer name: HelpMeRonda
3 out of 5 stars
3 out of 5 stars review

I wish!

I really wish that I would have read the reviews about this pillow before I purchased them, I would have saved time and money. As a side sleeper, I have to say that I did like the support that I felt, but the smell of the pillow was so strong that I simply couldn’t relax enough to sleep! I’m going to have to return them and keep looking for the same quality in a pillow less the foul Oder☹️☹️

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hello, Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Apr 30, 2023
Reviewer name: Anna
5 out of 5 stars
5 out of 5 stars review

Great, if unsettling, sleep!

I bought these pillows two days ago, and the first night I used mine, I slept so hard I was transported through space and time, and granted oddly specific knowledge on a subject I've never even been interested in before, the validity of which, I verified with some research after I woke up. So that was weird. Either way, I've had two great nights of sleep so far, without my typical intermittent waking, and all things considered that makes whatever astral plane I ended up on kinda worth it. 10/10, would recommend.

Helpful?54IPP9DRL5JC13767370453
Jul 21, 2020
Reviewer name: Syoung
1 out of 5 stars
1 out of 5 stars review

Great pillow but smells AWEFUL

If you are big on the smell of things then this pillow is not for you. The pillow feels great but it has an awful rubber/ factory smell. I have aired the pillow out, washed the removable pillow cover, and sprayed it down with febreze. The smell will not go away. Unfortunately, I had to return the pillows.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hello, we are sorry that you are experiencing issues with the Serta Gel Memory Foam Cluster Pillows. This product is manufactured by our licensed partner Innocor and they will be able to assist you with the warranty/repair of this items. Please reach out to Innocor at 888-999-0499.

Dec 1, 2022
Reviewer name: mom shopper
1 out of 5 stars
1 out of 5 stars review

Not a good pillow

These pillows are filled with cut-up pieces of foam, not a whole piece of foam like it looks in the picture. I bought these for my kids and they don’t seem to know the difference but there is no way an adult could sleep in this pillow and be comfortable.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there. Thank you for your review. We're sorry to learn of your dissatisfaction. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499.

Feb 2, 2021
Reviewer name: Cruzin44
1 out of 5 stars
1 out of 5 stars review

Strong odor, goes flat

The "new" odor is so strong as to make these pillow unusable. I'd put them in the garage to air out for a few days, but that wouldn't solve the other problem: within a minute of placing my head on one of these pillows, it went completely flat, offering no support whatsoever. At this point, I see no alternative but to return them to the store.

Helpful?54IPP9DRL5JC13767370453
Feb 20, 2020
Reviewer name: Thecowsoutside
2 out of 5 stars
2 out of 5 stars review

Too much static and breathing problwms

These pillows hold a static charge, which I don’t need in my bed. Also too chemical for me, they cause me to choke and wake up in the night. Took them off my bed and I don’t have any issues anymore. If you’re sensitive to chemicals don’t buy these. Also they squish up against the headboard when using and get hard and uncomfortable. They’re not for me.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hello, We are sorry that the Serta Gel Memory Foam Cluster Pillow has not met your expectations.This product is manufactured by our licensed partner Innocor and they will be able to assist you with the warranty/repair of this items. Please reach out to Innocor at 888-999-0499. Thank you!

Mar 2, 2024
Reviewer name: dneicie
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Sleeping better

Thought these were just a new pillow but I have been sleeping better since I been using them.

Helpful?54IPP9DRL5JC13767370453
Jan 17, 2022
Reviewer name: Katherine
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

It's ok

It wasn't as soft as i would have liked

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hello Katherine, We are sorry that the Serta Pillows have not met your expectations. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!

Sep 10, 2025
Reviewer name: Jodi
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Not as represented

While comfortable we felt NO cooling

Helpful?54IPP9DRL5JC13767370453
Feb 14, 2022
Reviewer name: E Alaniz
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Perfect Pillow for best nights rest

Not too firm, not too soft, perfectly in between, super comfortable and stays cool. LOVED IT!!

Helpful?54IPP9DRL5JC13767370453