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Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow
4 out of 5 stars
stars
8,178 ratings3,779 reviews
  1. 5 stars57% (4,680)
  2. 4 stars15% (1,220)
  3. 3 stars10% (830)
  4. 2 stars6% (502)
  5. 1 star12% (946)

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Showing 1,921-1,930 of 3,772 reviews
Jan 29, 2022
Reviewer name: CC
5 out of 5 stars
5 out of 5 stars review

Best Pillows Ever

I can’t recommend these pillows enough. Polyester fill pillows are too flat, and too hot. Down pillows are comfy, but shed feathers constantly and fall flat quickly. Memory foam pillows are too hard. But memory foam chip pillows? THE BEST. Pros: stay relatively cool, stays full and spirituelle supportive. Retains shape after fluffing. Cons: the smell, which I personally don’t mind but I know other people are more sensitive to it. Smells like memory foam, what can I say? Heavier than a plain polyester pillow, but I like that. I am a side sleeper. I’m obsessed with these poles pillows. I was out of town for over a month and tried to order the same kind off of Amazon (Sams a was sold out). They only had a blend of memory chip and poly fill and it stocked. Too flat. Between my house, and my girlfriend, and the ones my dog tore up that first week, Ive bought several packs and always think about buying more.

Helpful?54IPP9DRL5JC13767370453
Apr 17, 2024
Reviewer name: cyber
1 out of 5 stars
1 out of 5 stars review

This pillow does not hold up.

I've had these for over 50 nights now. I would not recommend them. They get hard overnight leaving your neck at a tilt. A recipe for waking up with a sore neck most days. Even when fluffed, they're mediocre. They felt great in the club, but at home they're bad.

Helpful?54IPP9DRL5JC13767370453
Sep 13, 2021
Reviewer name: Oh that girl
4 out of 5 stars
4 out of 5 stars review

Great pillows for gel mattress owners

I have a 3” gel mattress topper because I battle fibromyalgia pain. I couldn’t find the right pillow. They’re were all too soft or too hard. This one was just right. I’m sleeping the best I have in years. There is a slight smell when you first take them out of the box but I let them air out for a few hours and it was gone. If they came in King I would order another set! Great buy!

Helpful?54IPP9DRL5JC13767370453
Aug 3, 2024
Reviewer name: Mlw
5 out of 5 stars
5 out of 5 stars review

LOVE THAT I WAS ABLE TO EASILY ADJUST SIZE

ZIPPER ACCESS TO FILLING IS AWESOME!! THESE PILLOWS HAVE A ZIPPER THST ALLOWED ME TO REMOVE AS MUCH FILLING AS I WANTED TO MAKE A VERY THIN PILLOW THAT I REQUIRE FOR NECK ISSUES. THIS WAS A FIRST!! I LOVE THEM!! IT IS COOL AS CLAIMED ALL NIGHT LONG WHICH IS ALSO A WONDERFUL OPTION FOR ME. I HIGHLY RECOMNEND THESE PILLOWS FOR THESE TWO REASONS.

Helpful?54IPP9DRL5JC13767370453
Jul 30, 2025
Reviewer name: eric
1 out of 5 stars
1 out of 5 stars review

Absolutely disgusting

I opened up one of the pillows to remove some of the foam and what I found was absolutely disgusting. These pillows are 100% scrap from the floor of a plant and stuffed into cheap cases. Along with memory foam pieces, I also found the following: - Pieces of a plastic bag with lettering on them - Hard plastic chunks. Think of tupperware but small chunks. - A piece of wood. - Hair Straight to the trash these will go. Everyone involved in selling these pillows should be ashamed.

Helpful?54IPP9DRL5JC13767370453
Jul 21, 2020
Reviewer name: Syoung
1 out of 5 stars
1 out of 5 stars review

Great pillow but smells AWEFUL

If you are big on the smell of things then this pillow is not for you. The pillow feels great but it has an awful rubber/ factory smell. I have aired the pillow out, washed the removable pillow cover, and sprayed it down with febreze. The smell will not go away. Unfortunately, I had to return the pillows.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hello, we are sorry that you are experiencing issues with the Serta Gel Memory Foam Cluster Pillows. This product is manufactured by our licensed partner Innocor and they will be able to assist you with the warranty/repair of this items. Please reach out to Innocor at 888-999-0499.

Oct 6, 2022
Reviewer name: SMM
2 out of 5 stars
2 out of 5 stars review

Poor Quality

I've bought these pillows before and usually love them. This time I was excited to replace my old pillow. I used it for one night and by the time I woke up it was flat as a board. This is not the same quality and not as good as the pillow I bought 2 years ago! Very disappointed.

Helpful?54IPP9DRL5JC13767370453
Dec 1, 2022
Reviewer name: mom shopper
1 out of 5 stars
1 out of 5 stars review

Not a good pillow

These pillows are filled with cut-up pieces of foam, not a whole piece of foam like it looks in the picture. I bought these for my kids and they don’t seem to know the difference but there is no way an adult could sleep in this pillow and be comfortable.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there. Thank you for your review. We're sorry to learn of your dissatisfaction. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499.

Mar 12, 2022
Reviewer name: Soccer mom06
1 out of 5 stars
1 out of 5 stars review

Smell horrific!!!!

I purchased these pillows today at Sam’s… Got home took them out the bag and they smelled horrific . They have my whole apartment stinking. It smells like they had mildewed or something. It was horrible, I can’t get the smell off my hands. These things will be returned as soon as Sam’s open in the morning. They making me sick on my stomach!!!!

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there. We are sorry that the Serta Pillows have not met your expectations. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!

Jun 30, 2025
Reviewer name: Ds
1 out of 5 stars
1 out of 5 stars review

Changed the stuffing

I have been buying these pillows for years, and everyone loved them. They had cut up cubes of memory foam in them, which allowed the pullow to maintain the shape and let air move thru, while at the same time cradling your neck and head. Now, they have shredded foam in them, which makes them flat, and allows no airflow. They are also now have different, paper feeling, type cover. If you are looking for the old pillows, skip these.

Helpful?54IPP9DRL5JC13767370453