Semi Firm

Very comfy and cooling

too firm

Not great. Goes flat.

If you like firm pillows, these are not gonna be for you. I’m going to have to buy two more pillows just to add memory foam to the ones that we have just to make them OK. That’s the only good thing about these, is that you can open them and add more to them, but I think that Serta should have a program that sends you more if they aren’t good enough. Also, I found little pieces of plastic inside of my pillow. My old, needs to be replaced memory foam cluster Serta pillow is much more comfortable. Basically, if you want firm pillows, buy two sets of two, and you’ll end up with three firm pillows and an empty zipper sack. You get what you pay for.

Hard and uncomfortable.

I've been looking for a good pillow for far too long. I had high hopes for this one but it's not supportive enough for me. Both my husband and I are side sleepers and both of us found that our heads sunk too far in to be comfortable. The materials seems ok, though. I've had some pillows where the memory foam clusters are very large but this one seemed to be a good size and not lumpy. Also, this pillow is surprisingly heavy! This pillow may work for you if you're not a side sleeper.

ZIPPER ACCESS TO FILLING IS AWESOME!! THESE PILLOWS HAVE A ZIPPER THST ALLOWED ME TO REMOVE AS MUCH FILLING AS I WANTED TO MAKE A VERY THIN PILLOW THAT I REQUIRE FOR NECK ISSUES. THIS WAS A FIRST!! I LOVE THEM!! IT IS COOL AS CLAIMED ALL NIGHT LONG WHICH IS ALSO A WONDERFUL OPTION FOR ME. I HIGHLY RECOMNEND THESE PILLOWS FOR THESE TWO REASONS.

These pillows hold a static charge, which I don’t need in my bed. Also too chemical for me, they cause me to choke and wake up in the night. Took them off my bed and I don’t have any issues anymore. If you’re sensitive to chemicals don’t buy these. Also they squish up against the headboard when using and get hard and uncomfortable. They’re not for me.

Picked up 2 packages of this pillow because it appeared to be a great deal. In the 2 pack, they felt pretty good. After removing the pillows from the bag, they were so flat and lacking memory clusters needed to support the neck and head. I also noticed the size was supposed to be 26" long, but they came in at 24" after measuring. Big disappointment, so I will return and order my pillow online.