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Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow
4 out of 5 stars
stars
7,885 ratings3,681 reviews
  1. 5 stars57% (4,526)
  2. 4 stars15% (1,193)
  3. 3 stars10% (792)
  4. 2 stars6% (475)
  5. 1 star11% (899)

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Showing 1,911-1,920 of 3,676 reviews
Sep 13, 2025
Reviewer name: Taheed
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Amazing product

Review from walmart.com
Helpful?54IPP9DRL5JC13767370453
Sep 4, 2025
Reviewer name: Bob
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Good pillows nice and soft great for sleeping

Pillows

Helpful?54IPP9DRL5JC13767370453
Sep 2, 2025
Reviewer name: Sue
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Just Okay

Just Okay

Helpful?54IPP9DRL5JC13767370453
Aug 28, 2025
Reviewer name: Jen
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Good

Good

Helpful?54IPP9DRL5JC13767370453
Sep 4, 2025
Reviewer name: Anonymous
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Not impressed

Not impressed

Helpful?54IPP9DRL5JC13767370453
Aug 24, 2025
Reviewer name: Shopper
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Ms

They do not get cool.

Helpful?54IPP9DRL5JC13767370453
Sep 1, 2025
Reviewer name: Danette
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Pillows

Very soft pillows

Helpful?54IPP9DRL5JC13767370453
Dec 1, 2022
Reviewer name: mom shopper
1 out of 5 stars
1 out of 5 stars review

Not a good pillow

These pillows are filled with cut-up pieces of foam, not a whole piece of foam like it looks in the picture. I bought these for my kids and they don’t seem to know the difference but there is no way an adult could sleep in this pillow and be comfortable.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there. Thank you for your review. We're sorry to learn of your dissatisfaction. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499.

Dec 20, 2022
Reviewer name: Jennifer
1 out of 5 stars
1 out of 5 stars review

Terrible

Purchased these as replacement pillows so didn't use for a few months. When I unpacked and tried them I was very disappointed - they are terrible - very uncomfortable ! I have other Serta pillows but these are hard and lumpy. Thought if we were patient they would "break in" - nope! Gave 1 star but would like to give 0

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi Jennifer. We are sorry to hear of your experience with the Serta Gel Memory Foam Cluster Pillows. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!

Feb 2, 2021
Reviewer name: Cruzin44
1 out of 5 stars
1 out of 5 stars review

Strong odor, goes flat

The "new" odor is so strong as to make these pillow unusable. I'd put them in the garage to air out for a few days, but that wouldn't solve the other problem: within a minute of placing my head on one of these pillows, it went completely flat, offering no support whatsoever. At this point, I see no alternative but to return them to the store.

Helpful?54IPP9DRL5JC13767370453