This is my second set of these pillows. I am always afraid they will discontinue something I like. They do take a few nights to get used to, but don't give up!

Great purchase for the amount paid. Reason for 4 stars is I do not really feel like they like "they cool me off". Still a great value as far as a Pillow goes and you get two of them.

I thought that since Serta is a brand name, these would be good. They feel like they are half filled. I would have returned them, but I can use them for decorative shams.

These pillows are awful! I expected better from this brand. They are advertised as memory foam but that is a lie. They get so flat and lumpy when you use them and there's no neck support at all. I will be returning.

I can’t get beyond the smell! The pillows smell like strong chemicals! I’ve had them airing out since I rec’d them! I had placed them at the edge of the bed and the blanket they were placed on even smelled from them just sitting there for a couple hrs! I can’t imagine anyone with asthma being able to use these. I’ve washed the case that they come with , but the pillows have such a strong odor!

Too stuffed to be comfortable. I unzipped the liner and pulled some filling out. What a mess. It was full of particals that looked like actual dirt. You can only wash the outer cover. You can not wash the inner cover or the foam as they are bits and pieces. It's kind of gross. I think Serta can do better. This is something I would never purchase again. I don't think I will be recommending this.

my pillows had a very strong chemical smell, maybe they got wet in transit, not sure why but the smell was so strong, I couldn't keep them in my room. when I took them to my local Sams club, ask them to match my purchase price for an even exchange, they refused and said all they could do was issue a refund, where is common sense and customer service at, that offers the buyer a fare resolution to a very simple problem? damaged/defective product

These pillows are very comfortable. I have not been having neck issues since using them. One thing to note though is they are not at all cooling. So I don't know why that's even mentioned. I was a bit disappointed because I was really looking forward to the cooling aspect yet there is none. I may even venture to say they make you hotter than a standard pillow.

I wasn't planning on buying pillows during my Sam's run but was planning to buy pillows soon, so when I saw the 2 for $13 dollar pallet as soon as I walked in Sam's, I figured why not. It felt nice, and I trust the Serta brand. Whenever I buy new textile products, I have to either wash them first or run them through the sanitizing cycle in my dryer. I did the latter and became disappointed with my purchase. Some of the filling spilled out while drying somehow. The filling is shredded up pieces of memory foam and gel pellets, like left over mattress material. I support maximizing excess material to reduce waste, but containing the filling in the pillow casing is poorly designed. Unfortunately, I won't be buying pillows like this again. (The Sam's app wouldn't allow me to add photos of the spilled fillings.)

THIS pillow is DISGUSTING, and the Serta should be ASHAMED!!! Let me tell ya why... I own the $100 REAL DEAL pillow made by Serta (I got it from that nice "K" store thats still around). REAL pillow is like I was reborn amazing, nothing like it. its SOOO nice n cold! You'll probably never need another pillow because it doesn't squish over time; but its so expensive, so when I saw this I was excited, right?! WRONG!!! THIS pillow literally feels like something you'd make if you lost all your money, home, and had nothing to use as a pillow; just shove a bunch of ripped up junk in a bag aaand... BOOM! Pillow! THAT is what Serta did here! Any pillows or mattresses sewen wrong, throw in a chopper... Any scraps left over from the cooling beds/pillows, CHOPPER... Then they shoved ALLLL those rough chunky edges into a pillow cover, sewed, and zipped a cover around it!!! It is SOOOO lumpy, I. CAN. NOT. IMAGINE. sleeping on this JUNK... Maybe its a little colder than a regular pillow due to it being the left overs, but I PROMISE it feels like a horror show!!!