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Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow
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4 out of 5 stars
stars
8,178 ratings3,779 reviews
  1. 5 stars57% (4,680)
  2. 4 stars15% (1,220)
  3. 3 stars10% (830)
  4. 2 stars6% (502)
  5. 1 star12% (946)

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Showing 1,861-1,870 of 3,772 reviews
Jul 26, 2026
Reviewer name: ROSA
1 out of 5 stars
1 out of 5 stars review

they stink real bad like plastic ive washed them 3 times smell is still there

Helpful?54IPP9DRL5JC13767370453
Aug 9, 2026
Reviewer name: anonymous
1 out of 5 stars
1 out of 5 stars review

Terrible

Awful!! Don’t waste your money!!

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Jul 26, 2026
Reviewer name: Stacey
1 out of 5 stars
1 out of 5 stars review

they go flat as soon as you lay your head on them worst pillow i have ever had

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Aug 13, 2026
Reviewer name: Joya
3 out of 5 stars
3 out of 5 stars review

Pillow is just okay for a couple of days. Maybe a week, then it gets flat. Very flat

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Aug 15, 2026
Reviewer name: anonymous
2 out of 5 stars
2 out of 5 stars review

Not good

Definately not memory foam

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Aug 14, 2026
Reviewer name: Tracy
1 out of 5 stars
1 out of 5 stars review

Strong smell that doesnt go away.

Very strong chemical smell, didn't dissipate. Returned.

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Aug 1, 2026
Reviewer name: RANDI
5 out of 5 stars
5 out of 5 stars review

LOVE!!! Best nights sleep!

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Jul 11, 2026
Reviewer name: JANIE
1 out of 5 stars
1 out of 5 stars review

these pillows are so bumpy and lumpy once you get them out of the package

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Aug 12, 2026
Reviewer name: anonymous
1 out of 5 stars
1 out of 5 stars review

Wouldn't recommend

They have a chemical smell

Helpful?54IPP9DRL5JC13767370453
Mar 15, 2023
Reviewer name: Tori
1 out of 5 stars
1 out of 5 stars review

flat in a week

These are not the same quality of pillows from Serta. They were both flat in a week. Thankfully I had an old serta pillow that I was able to take some of the molding and put in these.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi Tori! Thank you for your honest feedback, we're so sorry to hear that our Gel Memory Foam Cluster Pillows weren't what you were hoping for. While we always strive to provide comfort for our sleepers, you don't have to feel stuck with something you don't love. For assistance with a possible warranty claim, feel free to reach out to our manufacturing partner Keeco at 803-681-3047 or serta@lkeeco.com. The team will be happy to guide you from there. Again, thank you for taking the time to share your experience, and let us know if we can assist moving forward!