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Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow
4 out of 5 stars
stars
7,913 ratings3,689 reviews
  1. 5 stars57% (4,544)
  2. 4 stars15% (1,194)
  3. 3 stars10% (793)
  4. 2 stars6% (479)
  5. 1 star11% (903)

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Showing 1,401-1,410 of 3,684 reviews
Oct 21, 2021
Reviewer name: June
1 out of 5 stars
1 out of 5 stars review

Not the same quality

I have the same pillow from a couple of years ago. Huge difference. The new one goes flat almost immediately.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hello June! We would like to apologize for your recent experience. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 888-999-0499. Thank you.

Jan 3, 2026
Reviewer name: Nathan
1 out of 5 stars
1 out of 5 stars review

Flat pillow

You might as well not even get a pillow cause this thing is so flat. I feel like my head is on the bed.

Helpful?54IPP9DRL5JC13767370453
Feb 15, 2023
Reviewer name: JB
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Stinky

These used to be so much better. However this time around they had a horrible chemical smell that did not dissipate after three weeks plus

Helpful?54IPP9DRL5JC13767370453
Mar 23, 2026
Reviewer name: JNC
2 out of 5 stars
2 out of 5 stars review

Comfy but smelly

I really like these pillows but they smell like mildew, which is a bummer. I’ve tried washing but it didn’t help.

Helpful?54IPP9DRL5JC13767370453
Jul 31, 2025
Reviewer name: CANDYGIRL
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great pillows

I was skeptical about these at first, but they really work well for support and they don't hold heat!

Helpful?54IPP9DRL5JC13767370453
Jul 9, 2024
Reviewer name: Slater
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Not effective at cooling

These pillows do not stay cool. Although they were not very expensive I’d rather pay a little more to get the cooling that’s advertised

Helpful?54IPP9DRL5JC13767370453
Aug 8, 2021
Reviewer name: BJones
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

For the money, best pillow I’ve ever had

So happy about the price of these pillows and the fact that they are comfortable and have cooling gel! Nothing worse than a hot pillow!

Helpful?54IPP9DRL5JC13767370453
Aug 8, 2017
Reviewer name: jazzie
5 out of 5 stars
5 out of 5 stars review

Soft but not flat, love these pilows

I bought these pillows last week and they are great, recommend them. Love that they have washable covers

Helpful?54IPP9DRL5JC13767370453
Feb 28, 2026
Reviewer name: JULIE
1 out of 5 stars
1 out of 5 stars review

Do not buy!!!

These smell awful!! Insert says to let them set out for a few days. I have had them sitting out for many days and still smell bad.

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Dec 8, 2022
Reviewer name: RS
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Cool but flat

Cooling but not very supportive. It needs a little more substance to it as it goes flat as soon as you place your head on it.

Helpful?54IPP9DRL5JC13767370453