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Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow
4 out of 5 stars
stars
8,175 ratings3,778 reviews
  1. 5 stars57% (4,678)
  2. 4 stars15% (1,220)
  3. 3 stars10% (829)
  4. 2 stars6% (502)
  5. 1 star12% (946)

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Showing 1,381-1,390 of 3,771 reviews
Sep 13, 2024
Reviewer name: peggy
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

pillows become flat after use for a few weeks

pillows are super thick and after laying on them for a couple weeks there don't as much support as i thought they would

Helpful?54IPP9DRL5JC13767370453
Sep 12, 2025
Reviewer name: Steph
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

No support

These pillows aren’t very good, no support and they don’t even hold their shape, not firm and super flimsy. I would not recommend .

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Jun 12, 2025
Reviewer name: Crysa16
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

We love these pillows.

We absolutely love these pillows. We had to purchase more for additional rooms that just needed these very comfortable pillows.

Helpful?54IPP9DRL5JC13767370453
Jul 30, 2025
Reviewer name: Brit
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Go Back for More!

Wonderfully comfortable and the cooling really works especially with a silk pillowcase. Love them! Should have bought another set.

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Jun 18, 2026
Reviewer name: James
1 out of 5 stars
1 out of 5 stars review

Pillows are terrible

This pillow goes flat after two nights of use and it's hot on your head they're not good for anything

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Oct 11, 2023
Reviewer name: StephroALV
5 out of 5 stars
5 out of 5 stars review

Sleeping on clouds

This pillow is great. So soft and comfortable. The material is of high quality, it feels very luxurious. The gel and coolness made me feel like I was sleeping on a cloud. Will be purchasing some for my guest room.

Incentivized Review
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Oct 5, 2023
Reviewer name: Brittany
2 out of 5 stars
2 out of 5 stars review

Serta pillow

This pillow is true to its description, cooking. It is more firm than I prefer so I’ll be using it as a prop up pillow while watching tv in bed. It would be great for a back sleeper. I like how it stays cool through the night.

Incentivized Review
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reply from Serta Team

Hi there, thank you so much for taking the time to review your pillow, your feedback is very important to us. We are sorry to hear that the pillow is not providing you with the experience you are looking for. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Oct 4, 2023
Reviewer name: Emmy
5 out of 5 stars
5 out of 5 stars review

Comfy

Definitely comfy and cool. I used it under my head and between my knees to help with my back and to help keep my legs cool as i am a hot sleeper and it kept me cooler than usual. Probably going to get more for our camper

Incentivized Review
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Sep 29, 2023
Reviewer name: Audri
5 out of 5 stars
5 out of 5 stars review

Comfort

This is a very comfortable pillow! I sometimes toss and turn at night and this pillow is comfortable in any position. I like my pillows right in the middle of soft and firm and this pillow is perfect.

Incentivized Review
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Apr 18, 2024
Reviewer name: Kaity
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Decent price

Great price, but they don’t hold a good shape well and they are not as firm/fluffy as I would have hoped. I have to fluff the pillow several times through the night and definitely before going to sleep.

Helpful?54IPP9DRL5JC13767370453