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Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow
4 out of 5 stars
stars
7,822 ratings3,666 reviews
  1. 5 stars57% (4,495)
  2. 4 stars15% (1,188)
  3. 3 stars10% (783)
  4. 2 stars6% (467)
  5. 1 star11% (889)

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Showing 111-120 of 3,661 reviews
Jul 18, 2026
Wendy
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Not very comfortable Feels very stiff

Review from walmart.com
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Jul 25, 2026
Hasan
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Not comfortable

They do not hold their shape

Helpful?54IPP9DRL5JC13767370453
Jul 25, 2026
haroldsargent
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

So So pillow

God pillow for the money, I have not noticed abt cooling effect.

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Jan 8, 2023
Sams club customer
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Uncomfortable and not what"s expected

I bought for my step daughter and partner for christmas and was not worth it. I thought it was going to be a full foam piece but they are pieces of foam. My step daughter and partner still say its stiff after 2 weeks of use and say its uncomfortable on their neck.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there. We are sorry to hear of your experience with the Serta Gel Memory Foam Cluster Pillows. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!

Jul 17, 2024
Rosie
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Pillows

I was disappointed because the pillows did not give me the comfort for my neck. When I got them home, I realized they were the same pillows I had purchased before. I will keep them, as my old pillows were ready for the dumpster. Next time I will pay more attention to the style of pillow I purchase.

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Oct 12, 2023
Tasha
4 out of 5 stars
4 out of 5 stars review

Good but does go flat

I have been using this pillow for about 2 weeks. Overall it’s a great pillow. The reason for a 4-star is because I already feel that I have to fluff it up before I sleep. I wouldn’t say it have gone completely flat but it’s more flat then I like to have. I find my self flipping the pillow in the middle of the night. I do love the other features of the pillow though.

Incentivized Review
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Aug 8, 2021
D Miller
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

supossed Serta cooling pillow

After reading the reviews, i decided this pillow was the one I needed to help wirh my neck pain. I'm convinced the pillow i received was not the one listed above as it had no serta tag on it, no serta anything anywhere except the on the outside if the shipping box. in 2 days time it was flat! I'm disappointed

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there, thank you for taking the time to leave a review. We are sorry to learn of your dissatisfaction. Please contact us at 888-999-0499 so we can get more information and assist you better. Thank you.

Sep 28, 2023
Rich G
3 out of 5 stars
3 out of 5 stars review

Comfortable pillow, but don't expect cooling

First let me start off with the one thing I am not the craziest about. That is the cooling action, which is not something I really notice, but maybe you are meant to use it without a pillowcase, which I am not a fan of. Especially since it has a zippered enclosure on one side, which wouldn't be the most comfortable. So, I didn't really get the cooling component. Now for the things I like about them, they are a good size and have a nice firmness without being too firm or too soft. They kind of remind me of hotel pillows if most of them didn't automatically flatten when using them like they were filled with air. A long way of saying that they hold their shape with use.

Incentivized Review
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reply from Serta Team

Hi there, thank you so much for taking the time to review your pillows, your feedback is very important to us. If the pillows are not providing you with the quality experience you are looking for, Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Oct 18, 2023
Nathaniel
4 out of 5 stars
4 out of 5 stars review

Nice Memory foam Cooling Serta pillows

I've used the cooling memory foam pillows for my bedroom past few days to keep myself from getting to warm. They're cooler and fuller than my regular pillows. Since they not a solid piece of memory foam and have a double cover with zippers it was easy to remove some of the foam to customize adjust support for myself. :) They're a nice medium firm comfort that doesn't get flat after laying down for hours. Also they have smooth washable covers and foam for easy laundry.

Incentivized Review
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Jun 23, 2024
Member
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Lemon

I was looking for a soft flatter pillow. These didnt seem to be compressed in the packaging and were of a reasonable thickness. However on using them they turned into fat amorphous monsters of pillows. They are also very lumpy and extremely hot to sleep on. Bought cheap got cheap. I used them for a couple weeks before i couldnt stand them anymore. To give reference im 6ft2in and 220lbs. If they are thick for me they will be huge for smaller body framed people. They looked and felt so nice at the store in the packaging.

Helpful?54IPP9DRL5JC13767370453