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Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow
4 out of 5 stars
stars
8,171 ratings3,777 reviews
  1. 5 stars57% (4,677)
  2. 4 stars15% (1,218)
  3. 3 stars10% (828)
  4. 2 stars6% (502)
  5. 1 star12% (946)

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Showing 101-110 of 3,771 reviews
Jun 23, 2024
Reviewer name: Member
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Lemon

I was looking for a soft flatter pillow. These didnt seem to be compressed in the packaging and were of a reasonable thickness. However on using them they turned into fat amorphous monsters of pillows. They are also very lumpy and extremely hot to sleep on. Bought cheap got cheap. I used them for a couple weeks before i couldnt stand them anymore. To give reference im 6ft2in and 220lbs. If they are thick for me they will be huge for smaller body framed people. They looked and felt so nice at the store in the packaging.

Helpful?54IPP9DRL5JC13767370453
Oct 18, 2023
Reviewer name: Nathaniel
4 out of 5 stars
4 out of 5 stars review

Nice Memory foam Cooling Serta pillows

I've used the cooling memory foam pillows for my bedroom past few days to keep myself from getting to warm. They're cooler and fuller than my regular pillows. Since they not a solid piece of memory foam and have a double cover with zippers it was easy to remove some of the foam to customize adjust support for myself. :) They're a nice medium firm comfort that doesn't get flat after laying down for hours. Also they have smooth washable covers and foam for easy laundry.

Incentivized Review
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Sep 28, 2023
Reviewer name: Rich G
3 out of 5 stars
3 out of 5 stars review

Comfortable pillow, but don't expect cooling

First let me start off with the one thing I am not the craziest about. That is the cooling action, which is not something I really notice, but maybe you are meant to use it without a pillowcase, which I am not a fan of. Especially since it has a zippered enclosure on one side, which wouldn't be the most comfortable. So, I didn't really get the cooling component. Now for the things I like about them, they are a good size and have a nice firmness without being too firm or too soft. They kind of remind me of hotel pillows if most of them didn't automatically flatten when using them like they were filled with air. A long way of saying that they hold their shape with use.

Incentivized Review
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reply from Serta Team

Hi there, thank you so much for taking the time to review your pillows, your feedback is very important to us. If the pillows are not providing you with the quality experience you are looking for, Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Oct 15, 2023
Reviewer name: Ashley
5 out of 5 stars
5 out of 5 stars review

Our son has stolen these pillows!

Our son has stolen these pillows! Our family (myself, my husband, and our ten-year-old son) love these. My husband is a mix of back and side sleeper. My son and myself are side sleepers. They support our head and neck well. They’re cushy and the memory foam pieces mold to fit you. They also come out of the box expanded and without funky odors.

Incentivized Review
Helpful?54IPP9DRL5JC13767370453
Aug 8, 2021
Reviewer name: D Miller
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

supossed Serta cooling pillow

After reading the reviews, i decided this pillow was the one I needed to help wirh my neck pain. I'm convinced the pillow i received was not the one listed above as it had no serta tag on it, no serta anything anywhere except the on the outside if the shipping box. in 2 days time it was flat! I'm disappointed

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there, thank you for taking the time to leave a review. We are sorry to learn of your dissatisfaction. Please contact us at 888-999-0499 so we can get more information and assist you better. Thank you.

Jan 8, 2023
Reviewer name: Sams club customer
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Uncomfortable and not what"s expected

I bought for my step daughter and partner for christmas and was not worth it. I thought it was going to be a full foam piece but they are pieces of foam. My step daughter and partner still say its stiff after 2 weeks of use and say its uncomfortable on their neck.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there. We are sorry to hear of your experience with the Serta Gel Memory Foam Cluster Pillows. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!

Jul 17, 2024
Reviewer name: Rosie
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Pillows

I was disappointed because the pillows did not give me the comfort for my neck. When I got them home, I realized they were the same pillows I had purchased before. I will keep them, as my old pillows were ready for the dumpster. Next time I will pay more attention to the style of pillow I purchase.

Helpful?54IPP9DRL5JC13767370453
Aug 10, 2026
Reviewer name: LaLa
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

They are on every bed in my home!

You cannot beat the price for the quality of these pillows. Great quality pillows! I literally have them in every one of my bedrooms in my home.

Helpful?54IPP9DRL5JC13767370453
Jul 22, 2026
Reviewer name: Sheryl A
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Cooling Pillows

The pillows were too thin and I felt like I was lying directly on my mattress. They didn't seem cool to me and quickly became warm.

Helpful?54IPP9DRL5JC13767370453
Aug 1, 2026
Reviewer name: Jess
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Smells like mildew.

It had an awful mildew smell. I didn't have time to run to customer service and sit in line for an hour to return them. Going to toss them!

Helpful?54IPP9DRL5JC13767370453