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Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow

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Showing 91-100 of 3,478 reviews
May 4, 2026
AJ
3 out of 5 stars review

Verified Purchase

Not like they used to be...

Too hard for comfort. And when you sleep om them, they get flat and really hard.

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May 13, 2026
Paula
1 out of 5 stars review

Verified Purchase

Unsatisfied

I will be returning the pillows. Not cooling and have a smell

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May 1, 2026
Cathy
5 out of 5 stars review

Verified Purchase

Serra Cooling pillows

Love these. Whole family is now using them

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Oct 15, 2023
Ashley
5 out of 5 stars review

Our son has stolen these pillows!

Our son has stolen these pillows! Our family (myself, my husband, and our ten-year-old son) love these. My husband is a mix of back and side sleeper. My son and myself are side sleepers. They support our head and neck well. They’re cushy and the memory foam pieces mold to fit you. They also come out of the box expanded and without funky odors.

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Sep 28, 2023
Rich G
3 out of 5 stars review

Comfortable pillow, but don't expect cooling

First let me start off with the one thing I am not the craziest about. That is the cooling action, which is not something I really notice, but maybe you are meant to use it without a pillowcase, which I am not a fan of. Especially since it has a zippered enclosure on one side, which wouldn't be the most comfortable. So, I didn't really get the cooling component. Now for the things I like about them, they are a good size and have a nice firmness without being too firm or too soft. They kind of remind me of hotel pillows if most of them didn't automatically flatten when using them like they were filled with air. A long way of saying that they hold their shape with use.

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reply from Serta Team

Hi there, thank you so much for taking the time to review your pillows, your feedback is very important to us. If the pillows are not providing you with the quality experience you are looking for, Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Jan 7, 2024
PillowZzzzs
4 out of 5 stars review

Enjoying the gel foam pillow

I really like the gel memory foam pillow because of the support that it provides my neck when I sleep. It conforms to the shape of my head without going flat. In the other hand it’s also very thick and I enjoy using it to sit up in bed or for added back support on the couch as well!

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Jan 8, 2023
Sams club customer
1 out of 5 stars review

Verified Purchase

Uncomfortable and not what"s expected

I bought for my step daughter and partner for christmas and was not worth it. I thought it was going to be a full foam piece but they are pieces of foam. My step daughter and partner still say its stiff after 2 weeks of use and say its uncomfortable on their neck.

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reply from Serta Team

Hi there. We are sorry to hear of your experience with the Serta Gel Memory Foam Cluster Pillows. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!

Nov 9, 2023
Marie
5 out of 5 stars review

Cool Pillow

I work in healthcare and this pillow has helped me sleep better than I have in months. It definitely gives that cool feeling especially during these months that the heat is on. The size I received almost fits into my king sized pillowcases which makes the pillow plenty large. It also has a zippered pillow covering that can be removed and washed if dirty which is definitely a huge plus for me. Overall I would definitely recommend this product if you are like me and love cool sheets to relax at the end of the day.

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Oct 12, 2023
Tasha
4 out of 5 stars review

Good but does go flat

I have been using this pillow for about 2 weeks. Overall it’s a great pillow. The reason for a 4-star is because I already feel that I have to fluff it up before I sleep. I wouldn’t say it have gone completely flat but it’s more flat then I like to have. I find my self flipping the pillow in the middle of the night. I do love the other features of the pillow though.

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Jul 17, 2024
Rosie
3 out of 5 stars review

Verified Purchase

Pillows

I was disappointed because the pillows did not give me the comfort for my neck. When I got them home, I realized they were the same pillows I had purchased before. I will keep them, as my old pillows were ready for the dumpster. Next time I will pay more attention to the style of pillow I purchase.

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