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Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow
4 out of 5 stars
stars
7,822 ratings3,666 reviews
  1. 5 stars57% (4,495)
  2. 4 stars15% (1,188)
  3. 3 stars10% (783)
  4. 2 stars6% (467)
  5. 1 star11% (889)

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Showing 121-130 of 3,661 reviews
Jan 8, 2023
Sams club customer
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Uncomfortable and not what"s expected

I bought for my step daughter and partner for christmas and was not worth it. I thought it was going to be a full foam piece but they are pieces of foam. My step daughter and partner still say its stiff after 2 weeks of use and say its uncomfortable on their neck.

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there. We are sorry to hear of your experience with the Serta Gel Memory Foam Cluster Pillows. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!

Oct 18, 2023
Nathaniel
4 out of 5 stars
4 out of 5 stars review

Nice Memory foam Cooling Serta pillows

I've used the cooling memory foam pillows for my bedroom past few days to keep myself from getting to warm. They're cooler and fuller than my regular pillows. Since they not a solid piece of memory foam and have a double cover with zippers it was easy to remove some of the foam to customize adjust support for myself. :) They're a nice medium firm comfort that doesn't get flat after laying down for hours. Also they have smooth washable covers and foam for easy laundry.

Incentivized Review
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Aug 8, 2021
D Miller
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

supossed Serta cooling pillow

After reading the reviews, i decided this pillow was the one I needed to help wirh my neck pain. I'm convinced the pillow i received was not the one listed above as it had no serta tag on it, no serta anything anywhere except the on the outside if the shipping box. in 2 days time it was flat! I'm disappointed

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there, thank you for taking the time to leave a review. We are sorry to learn of your dissatisfaction. Please contact us at 888-999-0499 so we can get more information and assist you better. Thank you.

Sep 5, 2025
KGord
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Terrible purchase

aweful, lumpy, heavy, do not purchase, wish I could return!

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Sep 5, 2025
Me
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Would not recommend

Not cool at all, not even to the touch. Inside material is lumpy

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Jun 9, 2026
Daniel
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Find something else.

I have memory foam pillows and these are legit trash. There is nothing in them, they are like 1/3 of the way stuffed.

Review from walmart.com
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Sep 5, 2025
Debra Pregont
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Not

Way too hard…couldn’t even turn my head during the night. Absolutely hated them

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Jun 13, 2026
EdselsGarage
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Zzzzzzzzz

Been buying the same ones every year for 2 decades. They don't wear out I just like fresh pillows once a year out of habit

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Sep 6, 2025
Nunya
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Gross Pillows

Lumpy, smelly, uncomfortable

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Jun 18, 2026
Alex
4 out of 5 stars
4 out of 5 stars review

Still my first choice, but not as good

These have been our pillow in our homes for a few years. Substantial enough / weighty enough. They conform but don't collapse. That said, the ones we bought a few years ago were of better quality. Heavier, better cover. The current ones work well enough though.

Helpful?54IPP9DRL5JC13767370453