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Customer reviews for Serta 2-Pack Cooling Gel Memory Foam Bed Pillow for
Serta 2-Pack Cooling Gel Memory Foam Bed Pillow

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Showing 1,101-1,110 of 3,480 reviews
Apr 14, 2026
anonymous
1 out of 5 stars review

Unbelievably Angry

I got a set of these pillows years ago. They started to wear out (it’s been at least 10 years). So I got a new set. Out of the box they smelled SO bad. It was a terrible chemical smell. I thought I’d air them out. A week later still terrible. So I took a look at the care instructions and washed accordingly. Hopefully to get the smell out. The pillows then fell apart leaving me a big mess to clean up. However they changed these is terrible and I won’t be getting another set.

Helpful?54IPP9DRL5JC13767370453
Jul 31, 2025
CANDYGIRL
5 out of 5 stars review

Verified Purchase

Great pillows

I was skeptical about these at first, but they really work well for support and they don't hold heat!

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Sep 2, 2025
Christophe
1 out of 5 stars review

Verified Purchase

A sheet has more support…

If you’re looking support to prevent neck, shoulder, &/or back pain do not walk away from these pillows… run! They are (to be polite) crap at best.

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Jul 30, 2025
Brit
5 out of 5 stars review

Verified Purchase

Go Back for More!

Wonderfully comfortable and the cooling really works especially with a silk pillowcase. Love them! Should have bought another set.

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Jun 12, 2025
Crysa16
5 out of 5 stars review

Verified Purchase

We love these pillows.

We absolutely love these pillows. We had to purchase more for additional rooms that just needed these very comfortable pillows.

Helpful?54IPP9DRL5JC13767370453
Aug 30, 2025
CorgiMom
1 out of 5 stars review

Verified Purchase

Yikes!!!!

Worst pillows we have ever bought. They are not a solid form like most pillows but small pieces and they are extremely lumpy.

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Sep 12, 2025
Steph
3 out of 5 stars review

Verified Purchase

No support

These pillows aren’t very good, no support and they don’t even hold their shape, not firm and super flimsy. I would not recommend .

Helpful?54IPP9DRL5JC13767370453
Dec 26, 2017
Side Sleeper
4 out of 5 stars review

Verified Purchase

Great for the price

Like the "torn up" memory foam that makes up this pillow. Has a little more give because of this filling.

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Sep 5, 2019
Mimi
1 out of 5 stars review

Verified Purchase

Smell

Let pillows air out for weeks as recommended by manufacturer. Still have a chemical smell to me. will be returning.

Helpful?54IPP9DRL5JC13767370453
Dec 24, 2022
Espi
1 out of 5 stars review

Verified Purchase

Terrible pillows.

These pillows were trash. Should have listened to the reviews. Even tried putting both in one pillow case and somehow it still goes flat!

Helpful?54IPP9DRL5JC13767370453
reply from Serta Team

Hi there. We are sorry to hear of your experience with the Serta Gel Memory Foam Cluster Pillows. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!