Horrible! Keurig customer service is Horrible and can't understand any one. Our keurig duo won't brew (it's want too, but, it doesn't brew) Wish we get a keurig duo from u or through keurig. Too many issues with keurig duo. Where is my coffee? 😬😬😬😥😥😥

Bought two months ago and Kuerig has replaced the carafe twice because of dribbling when pouring. The new ones also dribble, we now have to use our old coffee maker carafe. After descaling has been done several times, the coffee maker stopped brewing full pots in the carafe. No solution from Kuerig other than replacing it, If I send it back and its validated ( whatever that means).

Great product

Made of flimsy plastic

We are definitely a coffee consuming house and have alot of guests that are as well. I was excited for the option of a full pot or single cup, it made it so we didn't have to have two machines on our coffe bar. Unfortunately we have been disappointed with this machine and are looking to replace even if we have to go back to two machines. To say the basket for the full pot is hard to get in is understated it, it should come with a manual on how to look and talk to it, to coax it to go in. I wish the warmer would be hotter and stay on longer, it seems to only keep the bottom of the pot warm. On both sides no matter which size cup you choose sometimes it is a gamble on what size you get especially if you brew 2 single cups one after the other. When brewing a full pot I have to put a cup under the single because it leaks through there before filling the pot. This is definitely not one of Kerigs best products.

I was hesitant to buy this and should have avoided it altogether. Not sure how anyone can give it 4 or even 5 stars. The kpod part of this works great. The carafe side leaves me questioning how it passed QC. For starters the carafe leaks at least 95% of the time when you pour it. We've had it 10 months and have suffered with this mess for too long. This last week we had company and needless to say they were not aware of the spilled coffee this carafe makes and we had coffee everywhere and it damaged our wood top table. How did you let this pass inspection? On top of that it's a 12 cup. It has NEVER made a full 12 cups. 10 is the average and I got lucky one time when it made 11. I had an idea recently so I grabbed the extra carafe from a brand that starts with Mr. that the husband uses for hunting. Wouldn't you know it fits perfect in this Keurig. No spill ever again. What a shame we spend so much to be subject to such poor quality. This company makes good money on their products. They should replace every leaky carafe with one that does not leak. The one I am using now has a glass spout. Not sure what the issue is with this Keurig one but the spout is plastic and is junk. Consider yourself warned. I too read prior reviews and ignored the complaints. So unless you want to swap out your carafe as well, you are probably going to suffer with a leaky poor designed carafe too.

I love the product. It is convenient for large and small pots of coffee. I like that you can make a K cup while the carafe is hot. I would give it 5 stars EXCEPT..you cannot pour from the carafe without spilling coffee everywhere. This is an engineering problem. It doesn't matter how slow, fast, or careful, the lip of the pot spills. Every. Single. Time. For that reason, I would not recommend this product. I'm only reviewing after a few months of regular use.

So fat its been great and i would of given it more stars but like others have stated, the carafe is horrible when it comes to pouring a cup. Poor design so i recommend getting a rack that goes over your sink so all the coffee that spills goes in the sink instead of your counters.

I replaced my single for Keurig for this model. I wanted a new pot with the timer feature. This is one of the worst one's I have ever purchased. It does not brew the 12 cups as it should and the timer feature does not work. I will be returning this product.

Convenient but Confusing