Great product, family plays basketball all the time, easy to change heights for the small kids and the hoop has not fallen in any strong gusts. One of the small net hook welds failed and fell off the rim, covered under warranty and new rim is on its way.

Purchased a portable basketball hoop over 7 years ago and recently had an issue with the handle raising and lowering the basket. Through a series of Q & A, the issue was identified and new parts sent out. Saved me from having to purchase an entire new system.

Bought this a few weeks ago grandkids love it, and so do all the neighbors. The benefit of adjustment makes it great for everyone from the five year old just starting out to the teenager that's six foot tall. Great customer service department as well. Made ordering a replacement part a breeze. Had to replace an item I damaged. No fault of the product itself.

recently purchased. During the installment, had a problem with a screw stuck in the handle on the slider. Not able to remove screw, so had to cut it off in order to complete the setup. Waiting on this part to arrived, so we can complete the process

Love our portable Lifetime basketball hoop! I requested information on a replacement part from customer service including cost and shipping costs via email. I was very surprised when I received a response indicating the parts were shipped and there was not cost to me. Great customer service!

We purchased this backboard unit after my sons other one was destroyed by a large tree branch. We’ve had this one for almost 3 years and It has held up great with my son and his friends using it almost every day. Finally after a rather large slam dunk the metal weld under the basket cracked making the rim very wobbly. I sent an online warranty claim to Lifetime with a picture and the next day received an email saying a new rim was being shipped that day. Received it 4 days later installed it and everything is back to normal. Thanks Lifetime!! Great job!!

Bought the basketball goal for my grandson. During assembly I somehow lost the cap to base. Went online to see if I could find replacement part and utilized the live chat feature. Cust svc person told me they would ship one out for free. Wow who does that anymore? Thanks again!

Impressive quality. A bit tricky to assemble. Already providing hours of fun during Covid quarantine. Was out of stock when I ordered it, however, customer service was prompt in their replies after I inquired of shipment status. Very pleased with this company.

Do not expect this to be straightforward to put together. Much of the hardware included did not fit together, requiring several trips to the hardware store. You will need more than two people, lots of tools, and a fairly high skill level. Not for the faint of heart or muscle.

Built like a tank! This is a sturdy product. It is not easy to put together and you really do need two adults working in it; however the instructions are very thorough and the packaging makes it very easy to identify all the pieces for assembly (individual bags are labeled and contain all the pieces for each step in the directions). Customer service was very responsive despite operating during a pandemic. Very pleased with my purchase, but not as much as my kids are now that they can play hoops at home and social distance responsibly.