My husband and I have assembled many things and built items from scratch. This one tried our patience and required many different tools not called for in the instructions. The instructions were very difficult to follow and almost none of the pieces lined up or screws fit in the holes. We had to use a drill on almost every hole to make it wider. It's up and sturdy and the kids are enjoying it. I worry about rust now though.

I bought a basketball net, and a small part broke. I emailed customer service to see where I could buy a replacement part to keep the net working, and a response and solution was received within 2 days! Could not be happier with the speed and solution provided.

Takes a little bit of time to put together. Definitely need two people for portions of it. After assembly, it’s easy to operate. Moving it around will be an issue for children and small adults. If use is stationary then it will be fine. I roll it up and down the driveway and keep it on the side of the house when not in use. The lever mechanism is easy to use for adults and may be difficult for children under 13. The base is about 400lbs when full.

I paid for "professional assembly" since some reviews mentioned difficulty assembly. Professional just means you pay for it-- doesn't mean the guys they send have ever done or have a clue what they are doing. Can't adjust the height. My money was totally wasted. I'd got with a company with their own assembly crew unless you just love DIY.

A friend gave me a Lifetime Adjustable Portable Basketball hoop. The rim had been damaged and bent, so I phoned up customer service to buy a replacement rim. I full expected to pay for a rim (if they even had one in stock). To my UTTER DELIGHT, the customer service rep not only confirmed that they had replacement parts in stock but sent it to me at NO COST and NO SHIPPING. This is not something that I can promise they will do for everyone in every situation, but I was absolutely thrilled and delighted they did it for me. I'll tell you one thing: they've just won a customer for life.

This is a good system. It is well made, has a solid frame, and sturdy. It adjusts from 7.5 to 10 ft very easily. Assembly was not bad. You will need help with certain components. It is important to have a good selection of tools to tackle the project more effectively (i.e. Drill, Wrenches, Screwdriver, Mallet, Clamps), or it will be harder. I wish the parts were labeled. 375lbs of sand is recommended for the base.

Granted we only just began using this a couple days ago, but so far so good. My husb wanted the $1000 inground kind, thinking all others would be junk. Even he's impressed with this. He & our boys ages 11 & 6 put this together in about 4 hours with minimal trouble. Had to fill with water because the sand in the bags was wet & too difficult to pour. The water holds the unit still, but i hope the freezing temps don't cause swelling & cracking. This EASILY adjusts in height, i can't believe how easy! 11 yr old began on travel team, so we're taking this seriously, and this is a fine product for home practice. But i'll report back in a year because i, too, rely on reviews! Oh & I got free home shipping on this which went beautifully via Seko Worldwide, personal service, right to my garage thankfully, because the box is prob 55" long, 102 lbs.

Love the basketball hoop but it wasn’t easy to assemble. The instructions and pictures aren’t the best. Be sure to Google and YouTube directions. I saw somewhere it said it takes a little over 3 hours to build but it took us about a day and a 1/2. But we got it done and we are really enjoying!!

I had a very good interaction with Heidi who assisted with getting a couple replacement parts for my basketball hoop which was a little damaged. She was very helpful and even called back to confirm one last time to ensure the order was correct. Very nice and thorough. I know it is a busy time, so much appreciated.

I have never dealt with a company so willing to help its customers. Professional and friendly as well! I needed extra parts for the basketball hoop after it fell during a terrible wind storm. They sent them right away. When I realized I was still missing a couple of bolts they also send those with no problem. What great service. I will purchase here again for sure.