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Customer reviews for Lifetime 52" Shatter Guard Portable Basketball Hoop for
Lifetime 52" Shatter Guard Portable Basketball Hoop
4.3 out of 5 stars
stars
304 ratings302 reviews
  1. 5 stars67% (204)
  2. 4 stars17% (52)
  3. 3 stars5% (16)
  4. 2 stars3% (10)
  5. 1 star7% (22)

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Showing 21-30 of 302 reviews
Jan 20, 2017
Alan
3 out of 5 stars review

Verified Purchase

Fun to put together...

Great quality. Great instructions. Great shipping. One could put this together in a few hours (two people needed at times). I, on the other hand, have taken a week! Actually, it's because of weather issues (rain). I know I am going to be very happy with this purchase.

Review from walmart.com
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Mar 17, 2021
ShaneS
5 out of 5 stars review

Verified Purchase

Outstanding Customer Service

We purchased a Lifetime Hoop 5-6 years ago and it gets plenty of daily use by our children, extended family and the neighbourhood kids. It doesn't matter if it's sunny, raining, windy, snowing, it's used and thoroughly enjoyed. After all the play and abuse, it is still in amazing shape. I recently noticed that a couple the rings that hold the net to the rim had worn and broken. I contacted Lifetime to purchase a replacement rim and was amazed by their customer service. After a couple of email exchanges, I was sent a replacement rim free of charge! I've been happy with this product since we bought it. The materials, construction and quality are top notch. It's held up amazingly well from the elements and the use. And the customer service from Lifetime was over the top. You can't go wrong with this hoop. Buy and enjoy :)

Review from lifetime.com
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Nov 12, 2012
GTSkylane
5 out of 5 stars review

Verified Purchase

Excellent buy - great family fun

This basketball goal has turned out to be fun for the whole family. The installation took about 4 hours because very close attention to details in pictures is required and there are steps that are not as clear as they should be. Overall, the installation was not too difficult for two people to complete. The overall value is excellent and I would buy this again. This has become a magnet for our sports-minded family.

Review from walmart.com
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Apr 16, 2021
Bebebaby
5 out of 5 stars review

Verified Purchase

Excellent customer service

Just when I thought customer service was a lost art I had the pleasure of working with Alessandro. I hope I spelled the name correctly. Not only was the rep able to assist me with my issue, the patience displayed was remarkable. Thank you Lifetime for hiring reps willing to service your customers so efficiently.

Review from lifetime.com
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Feb 12, 2020
KBrown
5 out of 5 stars review

Verified Purchase

Replacement basketball run for my Lifetime 54” set

I have had the Lifetime 54” adjustable portable hoop for over a year. The rim unfortunately was damaged in a wind event. The representative from lifetime was so helpful in assisting me through the process. It was very easy and seamless dealing with him.

Review from lifetime.com
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Dec 28, 2016
Peter
5 out of 5 stars review

Verified Purchase

Good Value But Allow Extra Time To Put Together

This product is well made and worth the money. All of the parts are sturdy and well built. The only negative was the time it took to put it together. We doubled the time that the vendor estimated so make sure to bring your patience and allow plenty of time to put it together. If I had to do it again I would have hired someone to put it together for me.

Review from walmart.com
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Jun 6, 2020
Anonymous
5 out of 5 stars review

Verified Purchase

Buy this!!

Impressive quality. A bit tricky to assemble. Already providing hours of fun during Covid quarantine. Was out of stock when I ordered it, however, customer service was prompt in their replies after I inquired of shipment status. Very pleased with this company.

Review from lifetime.com
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May 18, 2019
Satisfied customer
5 out of 5 stars review

Verified Purchase

Exceptional customer service

Bought the basketball goal for my grandson. During assembly I somehow lost the cap to base. Went online to see if I could find replacement part and utilized the live chat feature. Cust svc person told me they would ship one out for free. Wow who does that anymore? Thanks again!

Review from lifetime.com
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Sep 28, 2020
Sde1
5 out of 5 stars review

Verified Purchase

Easy to use, great looking and Product support

Great product, family plays basketball all the time, easy to change heights for the small kids and the hoop has not fallen in any strong gusts. One of the small net hook welds failed and fell off the rim, covered under warranty and new rim is on its way.

Review from lifetime.com
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Dec 29, 2020
Deborah
1 out of 5 stars review

Verified Purchase

Think twice

Do not expect this to be straightforward to put together. Much of the hardware included did not fit together, requiring several trips to the hardware store. You will need more than two people, lots of tools, and a fairly high skill level. Not for the faint of heart or muscle.

Review from walmart.com
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reply from LifetimeProducts

We are sorry you are having trouble assembling your basketball system. Please contact our customer service team so they can help. They can be reached at 800-225-3865 or by email at customercare@lifetime.com. Customer Service hours are Monday-Friday, 7:00 am to 5:00 pm and Saturday, 9:00 am to 1:00 pm (MT).