So far I am just reviewing their customer service. I received the hoop yesterday and the very first step I goofed. NOTE: when it tells you to line up the slot with the screw hole, THERE ARE 2 SCREW HOLES AT THE BOTTOM, make sure you line up with the correct one. After I incorrectly put the poles together and realize this would make the hoop point in the wrong direction, I tried for an hour to get the poles apart using the drop method that they recommend. No luck. I called customer support this morning and they shipped me two new poles for free. That is one of the best CS experiences I have ever had!

this is a decent basketball goal for the money. assembly was also easy, but did require two adults for a couple steps as instructed. Height is easily adjustable; drawbacks: backboard size is a little on the small size and pole rises straight up from the base as opposed to at an angle.

Good product, instructions are pretty basic, easy to put together, make sure you have a partner for the lifting. The only thing I had to custom was to shave some of the powder coat off the big bolt holes with a drill and cut a piece off the plastic stopper for height adjustment so that it can reach the full 10ft. But all in all, so far so good.

First of all, this thing took 4 hours to set up. It falls over in moderate wind. And yes, we did put water in the bottom. The rim is so bouncy because of the springs that are connected to the rim. When your shot hits the rim it bounces so high. It is very unrealistic. The rim also bends easily. Don't buy this!

Thankfully I have not much hair! Needless to say, the product is very heavy and large. Handling alone was a pain. Assembly of the product took days. Directions are not exactly straight-forward to follow. The parts were not labeled either. Used best guess and pictures shown to match the parts while assembling. This caused days of re-work (since I was building it alone). Also, some of the parts (screws) that came with the product did not fit in the opening that was created for them. I had to make 3 Home Depot runs for replacement parts rather than wait week + for them to arrive. If you end up buying this product and find that the parts are not labeled, suggest you return it. Otherwise it'll only cause more headache while putting it together. With exception of screwing nuts and bolts the product takes at least 2 fully grown people, if not 3 to handle it. Buy and Build at your own risk. Best to buy an in ground system.

I debated between this one and different brand and I am so glad I went with this one based a lot on the reviews of it being fairly simple to put together. I'm a 30-something small woman and in a matter of a couple hours while the kids were sleeping had the majority of it put together by myself before my husband even came home (it would have been much easier if he were there and putting the backboard onto the pole is definitely a two-person job). However, I was able to assemble the entire pole, the pole to the base, the rim to the backboard, and everything else except attaching the backboard to the pole by myself. Very easy to follow instructions, easy to assemble. It looks great and has been working wonderfully. The one-hand height adjust works perfectly and is very simple and easy to use. I would recommend this to anybody.

This is a great product because it was very easy to put together. All the parts and hardware were bagged separately according to when they were to be used. The only thing that would make it even better is if they put the step # on each bag. But it was pretty easy to figure out which set of parts went to each step. It took me about 3.5 hours to put together by myself. Instructions were perfect...never confusing. Great buy!

I bought this for my son and his friends who use it all the rime. They only issue we've experienced is that water doesn't work. They boys seem to be able to knock it down so I filled the base with sand and it works wonderfully. I would recommend this product to any family but would suggest the use of sand instead of water.

Takes some time to build but instructions are easy to understand. Need some basic tools. Biggest advice-get a friend to help. I did it alone and its long and ackward. All parts were there. Little giggley on long shots but fine. Adjustable hoop works well and is nice. Filled base with water. May your shots only hit rope

I bought this item in Oct 2010, my wife and I put it together w/o any major problems. My kids now 9 and 12 have used it endlessly with all their friends and it has held up prefectly. (Knock on wood). I am now putting this system into the ground using the extension and ground sleeve I bought from Lifetime. -- I highly recomend this product.