Very pleased with the overall product. I had tried to order a different goal but due to backorder, my order was cancelled, so I was online shopping again. This product was bigger than my original choice and due to rollback pricing was the same price. My husband and I put this together on a Sunday afternoon. We only had two missteps in the directions, and that was due to not looking fully at the picture shown. Loved how the nuts, bolts, etc. were separately packaged for each step of the process. If you follow the step by step directions you should have no problem putting this together. Did not keep up with how long it took to put together.

So far I am just reviewing their customer service. I received the hoop yesterday and the very first step I goofed. NOTE: when it tells you to line up the slot with the screw hole, THERE ARE 2 SCREW HOLES AT THE BOTTOM, make sure you line up with the correct one. After I incorrectly put the poles together and realize this would make the hoop point in the wrong direction, I tried for an hour to get the poles apart using the drop method that they recommend. No luck. I called customer support this morning and they shipped me two new poles for free. That is one of the best CS experiences I have ever had!

I bought this for my son and his friends who use it all the rime. They only issue we've experienced is that water doesn't work. They boys seem to be able to knock it down so I filled the base with sand and it works wonderfully. I would recommend this product to any family but would suggest the use of sand instead of water.

Recently purchased this hoop for my son which I am greatful I spend a little more money to get a quality one. It indeed will take two people three hours to assemble but it flows if you FOLLOW the directions. My son loves it and I enjoy seeing him use it and so do all the kids in the neighborhood!

I bought this item in Oct 2010, my wife and I put it together w/o any major problems. My kids now 9 and 12 have used it endlessly with all their friends and it has held up prefectly. (Knock on wood). I am now putting this system into the ground using the extension and ground sleeve I bought from Lifetime. -- I highly recomend this product.

[This review was collected as part of a promotion.] We got this for our kids for Christmas. They have loved it. They are outside almost everyday. We filled the base with water. I have been a little nervous during some big wind storms that it would fall over and break but it hasn't even moved. I have been impressed with how sturdy it is. I also like that it is easy to move the hoop up and down. I would highly recommend this product.

I sent this to my daughter's home and went there for Thanksgiving to put it together for her kids. It arrived on Wednesday, but a major part was missing. According to Lifetime it takes 2 or 3 days to process an overnight shipment order to get the part. Very disappointing situation since I live 10 hous away, and the company is unable to correct their error quickly.

I love this product! I've had it for almost 10 years and my children have grown up playing on this hoop all day everyday and every chance they get. It's been very helpful being able to change the height of the hoop so easily and really enjoy having dunk contests with kids in the neighborhood. I got this hoop when my kids were 4 and 0. Now one is turning 14 in a couple of days and my 9 year old also loves this hoop so much. We might get one for our patio

The product is great but the support from Lifetime is absolutely fantastic. I lost some parts, they sent replacements without cost. I needed a new in-ground system adaption - they knew exactly what I needed and I was able to buy it quickly. Thanks!

Net definitely takes some work to assemble - my son and I probably took 4 hours. But it went together well, and seems very tight and sturdy. We were missing one small bag of screws for the backboard frame, which, to be honest, I think we misplaced. Emailed company and they responded immediately sending me the screws no questions asked, free of charge. So far so good!