Finally, I have received my required parts on May 20. It took a month to arrive. Don’t know why? I have been patiently waiting since April 18. The last call (3rd call) I have made was on May 14 to check where the parts are. Each time, I have to wait for 40 minutes to an hour to have someone answer the phone. Although, the customer service person is polite and courteous. Just like other customer’s review, the instruction is not clear and complete. So is the APP. It doesn’t show you all the step pictures (APP) from scratch to the end. Lifetime should treat your each customer is first time buyer (installer) and doesn’t know anything about this product. Lastly, I have problem to tighten the ADS screw. Because of several time of screw and unscrew, it makes the hole slightly enlarge. Can you send me 2 screw which are slightly large size than ADS? Thank you for your service.

The basketball goal is great. Assembly is a little problematic because the goal is unwieldy. Refer to instructions continually and follow "exactly". Having a pair of saw horses, on which to place the goal, is almost a must! NOTE: Each basketball goal assembly section is associated with it's own "bag" of parts. Do no intermingle parts in bags. Open and use one bag at a time.

This is a great product because it was very easy to put together. All the parts and hardware were bagged separately according to when they were to be used. The only thing that would make it even better is if they put the step # on each bag. But it was pretty easy to figure out which set of parts went to each step. It took me about 3.5 hours to put together by myself. Instructions were perfect...never confusing. Great buy!

purchased in 2016, 7 years ago. Durable base. Overall good product. READ THE INSTRUCTIONS!!! Unfortunately a very strong wind blew it over a few times when at 10 foot height. Make sure to add all the sand you can until the base is full. Now I have to purchase a new rim because its shaped like an egg, sort of like playing at the state fair, cant make a shot lol

It took forever and a half for us to decipher the directions and how to put the pieces together. We called/ chatted for help several times and had to invite friends over to help assemble it. Please work on clarifying directions so that it does not take so long. That said, the assembled product is great to use.

[This review was collected as part of a promotion.] I bought the Action Grip Portable Basketball System. During the assembly we needed a replacement bolt. I called the company (800 # listed on the front of the assembly instructions - genius!). It was easy to get through to a live person and they were happy to send a replacement part free of charge and it came in a few days (sooner than they told me it would). Also once we put it up we found a few untied knots in the net that we couldn't retie. I called CS again and same story - happy tos send a replacement net at no charge. Lastly the product was reasonably priced and very good quality.

We purchased this basketball hoop as a Christmas present for our kids. My husband had no difficulties in assembling the unit and once we added the sand, it is very sturdy. The height adjustment is great and moves easily and smoothly. Our entire family is having fun with it and friends that have come over too!

I got this for my 15 year old son for Christmas, and the two of us were able to put it together in about 4.5 hours. It's definitely more than a one person job so don't even try it! (You can do certain parts alone but not the whole thing) It functions great and no issues. Just go slow and read each step in the directions very carefully.

Quality is great. The one hand adjustability was easy to use by my 10 and 8yr old. Took me about 4hrs with some breaks by myself, but would definitely be easier with 2 people. Instructions were good, just pay attention to the similiar looking bolts, they have different lengths. Also you can use the interactive instructions by BILT, that was useful too.

Hi I just bought this system and tomorrow I want to assemble it but the directions are pretty intense and I was wondering did lifetime ever get around to updating a video for customers to help put the LIFETIME ADJUSTABLE PORTABLE BASKETBALL HOOP (50-INCH POLYCARBONATE) Model: 71566 together becouse the instructions are not that good and confusing. But the hoop set up looks amazing and I just want to put it together for my kids without missing a step or using the wrong screws or something and have to take it all apart again. Thank you and I’ll be waiting for your res once and hopefully some good news. Please email me back thanx