We could not be any happier with the outstanding service we received at the Optical Center recently. Sarah was above and beyond professional and compassionate. We won't go anywhere else for our glasses because of the unbeatable customer service here.

I shouldn't have to wait for insurance or filing insurance claim to have my product taken care of with nobody else in the world except Sam's does this. This is the one thing I will probably mean I won't go back to Sam's again for my glasses. The product is sound and great for value but this is the one area that doesn't need to be handled the way it is it should be handled in-house with Sam's .

Unhappy because I was enrolled in these plans without my knowledge. Nothing was even mentioned about it when I purchased my glasses. I only knew about the charges due to your previous e-mail. When I picked up my glasses and mentioned this the employee seemed surprised and indicated he thought we had discussed this. At that point he did give me a flyer and a brief explanation of "benefits". After discussing the fact that there was extremely minimal warranty without your plan I reluctantly agreed to it. I normally make a point to never purchase warranty plans since I feel them to be usually unneeded and a scam. Employee was a fast talker and was very focused on upselling. We will not be patronizing this particular Sam's Club Optical shop again. We were very happy with our previous purchases and customer service in a different Sams' Club location last year.

We've been purchasing insurance for our glasses for several years against damage, and about 4 months ago we actually turned in a claim for damages. Allstate required proof of damage, which is reasonable, and paid our claim allowing us to have new lenses make at zero cost to us. Thank you Allstate for doing as promised!

Great deal for sure! My son scratched his lens and the Allstate insurance covered the cost of replacement lenses. It definitely was worth the cost of the insurance. There was not any hassle filing the claim and we received payment in a timely manner. I recommend getting the insurance.

The salesperson told us we received Allstate Protection Insurance with the purchase of our glasses. She never stated that we would be charged for the insurance. We never would have purchased the plan. We bought 4 pair of glasses and had 4 different charges. We found out several days later when we received an email from Allstate thanking us for our purchase with the price charged to our card. The plan starts the day you purchase the glasses and lasts for one year. It took 2 weeks to receive the glasses so why didn't it start the day we received them. Very shady to claim the insurance came with the glasses but never say we would have a charge for almost $140 dollars for insurance we never would have purchased. We won't be purchasing our glasses at the same store next year. Allstate should never start the insurance the day of purchase unless you walk out of the store with the product.

I purchased glasses at Sam's club and also purchased the Allstate insurance coverage. I had scratches on my lenses and it was so easy to file the claim and receive the funds to replace my glasses. I would highly recommend this insurance plan for those that buy glasses at Sam's club

Our delivery was made in the rain in an open box and was left Outside our gate where it is difficult to see. They usually leave it inside the gate my the front door. The cereal box was soaking wet. The cardboard back of the battery package was all wet but it does not appear to have gotten inside to the batteries. Very disappointed.

Allstate insurance for warranties is incredible. They really do stand behind the product whatever they are ensuring.

I love my new prescriptions glasses and sunglasses. The optical Dept. is great. I had good help picking out my regular and sunglasses. Plus I got a good discount from being a plus member.