I love my new prescriptions glasses and sunglasses. The optical Dept. is great. I had good help picking out my regular and sunglasses. Plus I got a good discount from being a plus member.

I bought this on a previous pair of glasses never thinking I would need it. I did have to make a claim and the process was simple and the claim was promptly paid. I will get this protection on any pair of glasses I buy in the future.

I purchased glasses at Sam's club and also purchased the Allstate insurance coverage. I had scratches on my lenses and it was so easy to file the claim and receive the funds to replace my glasses. I would highly recommend this insurance plan for those that buy glasses at Sam's club

This is a great plan for people that wear glasses full time. If you break or lose your glasses, you can get then repaired or replaced as needed. Like any insurance, if you buy it and don't need it, it could be considered an extra expense, but when needed, it is awesome.

I did purchase the protection plan, however the start date was listed as the date of purchase, rather than the date I received my glasses. This is not equitable. No coverage is needed while the glasses are being made. The start date should be the date I recieve my glasses from the optician, which is weeks later.

Not a great experience, from the lab making mistakes, having to send them back creating longer delays to not getting what I wanted after explaining in detail. But the worse was getting an e gift card as a refund instead of a full return back to my card.

I wasn't given time to read the policy before signing it. When I got home I read the contract and found out there was no coveraage for loss. So fom I was paying $35.00 to protect my glasses from scrathing.. Not good enout. I was told by the clerk in Sam's Optical Dept. It was too late even though I did not even get my glasses.

Working with Allstate has been an absolute headache and hassle. Years ago, it was much easier to receive compensation for damaged glasses, but they have made the process a nightmare. We made a claim well within the expiration date of the plan, uploaded pictures, receipts, and explanations right away. They erased all our uploads and said they needed proof of the claim. We uploaded it all again, they closed the claim without compensation. We called, they said they never received proof. We pursued this over 3 months, then they said the plan expired. We had to escalate this issue to the highest level of management for it to be resolved and compensation be released. Each tier said that once someone deletes the photos they denied, they cannot ever see that any were ever posted to begin with - no proof that we did do everything on time. When we resent everything to the highest level of management, they said everything was in perfect order and easily issued the compensation. To be fair, we have had a few smooth experiences years ago, but this year, every pair was a big hassle. The claim interface online is very difficult to follow. Each claim number is unassigned until the user types in their glasses model number. Then you can never see the model number again - not helpful when purchasing multiple pairs of glasses. Then, nothing is dated once submitted, and you can never see the forms you have submitted. Once you press submit, it vanishes and the user is supposed to receive a confirmation email. When you log back in, everything says “processing”, but you cannot view anything you have already completed to try to verify which pair of glasses each claim is processing. The. When you call, if someone on their end already deleted anything for any reason, It just says “claim closed”. The user is supposed to receive an email with the reason. Sometimes we did, sometimes we didn’t. Unfortunately, Sam’s forces us to buy the insurance when purchasing the glasses. If it works and the claim goes through, it is wonderful. Their new system and requirements has made it quite a hassle and headache though.

I purchased my glasses protection plan on 8/3 and to this day I still am unable to register for them on the Allstate web site. The purchase does not show up. My previous plan do but not this one.

Added to order without asking if I wanted. 49.99, then further down receipt there was a 49.99 credit. Don’t know if one cancels the other out or what that credit was for.