Hi, jrbaker. We're sorry to hear about the trouble you've experienced with this unit. If you would try calling our team directly at 877-362-4271 or email us at productsupport@simpsoncleaning.com we'd like to learn a little more to see if we can improve performance. We appreciate you sharing your experience and hope you will be in touch!

Hi, Matt1120. We are sorry to hear about the spinning issue you describe & the inconvenience it's caused your startup. If you would please contact our support team directly at 877-362-4271 or email us at productsupport@simpsoncleaning.com we would like to determine just what is needed to get you back in business as quickly as possible. We hope to hear from you quickly and appreciate your feedback.

Hi,gtv805. We're sorry to hear about the difficulty you've experienced with the surface cleaner & would like to see if we can improve performance. If you would give our team a call at 877-362-4271 or email us at productsupport@simpsoncleaning.com, we would like to discuss the problem in more detail. Spinning issues can be clog-related and often easily resolved. We appreciate all feedback and hope you will be in touch soon!

We're glad you shared, Brian57. Often spinning issues are caused by debris and can be easily resolved. Try checking the water inlet filter where the garden hose attaches and make sure nothing is clogged. Second, use a small wire (or an inexpensive pressure washer nozzle cleaning tool) and make sure nothing is lodged in the nozzle tips. Also check the center hub for debris that may be impeding the spinning arms. If you're still having trouble with the unit after these steps, please give us a call at 877-362-4271 or email us at productsupport@simpsoncleaning.com and we will be happy to do a little more troubleshooting to identify/resolve the problem.

Hi, Dissapointed. We're sorry to hear about the failure to spin and would like to learn more to see if we can determine the cause. Would you reach out to our team directly at 877-362-4271 or email us at productsupport@simpsoncleaning.com? We hope to improve your performance and would value any further feedback you can provide. We appreciate you sharing your experience and hope you will be in touch!

We're sorry to hear about your spinning troubles, Homefixer. If you would try reaching out to our team directly at 877-362-4271 or email us at productsupport@simpsoncleaning.com we hope to do a little more troubleshooting to determine the cause & explore solutions with you. Thanks for sharing your experience and we hope you will be in touch soon!