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Member ratings & reviews for
SIMPSON Cleaning 80165 Universal 15" Pressure Washer Surface Cleaner
3.1 out of 5 stars
stars116 ratings84 reviews
  1. 5 stars42% (49)
  2. 4 stars10% (12)
  3. 3 stars3% (4)
  4. 2 stars7% (8)
  5. 1 star37% (43)

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Showing 51-60 of 84 reviews
May 12, 2021
Rhonda
1 out of 5 stars review

Verified Purchase

Disappointed

Was impressed with metal and brush design, but it stopped working after 30 min.

Helpful?4MT501ENK0GN13744417851
reply from SIMPSON Team

Hi Rhonda, We can certainly understand that this is a frustrating experience for you. Please let us know if you have any other issues or concerns by contacting our Customer Support Team at 877-362-4271. - SIMPSON Team

Oct 10, 2023
MikeG99
1 out of 5 stars review

Spinning spray wand seized after 15 minutes

The unit seemed be a quality unit. The problem was the bearing/bushing for the rotating spray wand seized 15 minutes into use. Used a 2200 PSI Power Washer so I know it wasn't spinning too fast to melt the components. No parts support from factory. Was considering a new Simpson Power washer but having second thoughts now.

Review from simpsoncleaning.com
Helpful?4MT501ENK0GN13744417851
reply from Simpson Team

Hi, MikeG99. We are sorry to hear about the spinning trouble, and we appreciate you sharing your experience, as all customer feedback is extremely valuable to us. Please don't hesitate to contact our team at 877-362-4271 or email us at productsupport@simpsoncleaning.com if we can assist you with any further troubleshooting. We hope you achieve a better performance as quickly as possible, and thanks again for taking the time to review.

Dec 31, 2023
Joseph-Orlando
1 out of 5 stars review

Did not work out of the box with first use

Wished I didn't throw out my old surface cleaner when I bought the new Simpson power washer that came with a surface cleaner. I had another manufacturer surface cleaner and cleaned great but this Simpson surface cleaner was not rotating quick enough to effectively clean and had to use the typical spray nozzles to finish the job.

Review from simpsoncleaning.com
Helpful?4MT501ENK0GN13744417851
reply from Simpson Team

Hi, Joseph-Orlando. We're sorry to hear this unit has not performed to meet your expectations. If you would give us a call at 877-362-4271 or email us at productsupport@simpsoncleaning.com we'd like to do a little troubleshooting & hope to improve performance as quickly as possible. We appreciate you taking the time to share your experience and hope you will be in touch!

Oct 5, 2023
Luigi Dee
2 out of 5 stars review

Universal 15″ Pressure Washer Surface Cleaner 80165

Hello , i got this unit last week 09-29-23 and for the first couple of hours it worked great . then it started to spin slow . checked the nozzle and it was clear . i even cleared the center hub with Air . tried it again and it worked for a couple more hrs. . what kind of lube or grease to you recommend for the center hub . I think from all of the concrete debris it gets into the center hub and causes it to spin slow . or is this a poor design , i have a SIMPSON Cleaning MSH3125 MegaShot 3200 PSI Gas Pressure Washer, 2.5 GPM, Honda GC190 Engine

Review from simpsoncleaning.com
Helpful?4MT501ENK0GN13744417851
reply from Simpson Team

Hi, Luigi Dee. We're sorry to hear about the slow spinning. You're correct that debris can be responsible for spinning issues & often easily resolved. If you would give our team a call directly at 877-362-4271 or email us at productsupport@simpsoncleaning.com we would be happy to do a little troubleshooting in hopes of achieving a better performance. Thank you for sharing your feedback and we hope you will be in touch!

Apr 28, 2024
OutsideGuy
1 out of 5 stars review

Quit working after 30 minutes

After 30 minutes of use this stopped spinning.  I looked at the reviews after my problem (mistake!) and Simpson suggests cleaning nozzles and Checking screens.  I don't understand why this needs so much maintenance - I've had a slightly cheaper unit that lasted 4 years with zero problems and zero maintenance.   I'm returning this.

Review from simpsoncleaning.com
Helpful?4MT501ENK0GN13744417851
reply from Simpson Team

We are sorry to hear about the spinning trouble, OutsideGuy. If you still have your unit, please reach out to our team at 877-362-4271 or email us at productsupport@simpsoncleaning.com and we hope to see if we can help improve performance. We document all feedback for our records and appreciate you taking the time to review!

May 22, 2023
DylanJames
1 out of 5 stars review

No

Should have read the reviews before I purchased this last summer. Used it one time last summer to clean a small patio area. Went to go use it again last week and what does it do? It doesn't spin. It sprays out the nozzles just fine, even tried lubricating inside to help it spin better and nothing. What's sad is Walmarts brand surface cleaner works better! Do not buy!

Review from simpsoncleaning.com
Helpful?4MT501ENK0GN13744417851
reply from Marketing

We are sorry to hear about this disappointing experience, Dylan James. Spinning issues can often be caused by debris somewhere in the system and can usually be resolved. Try checking the water inlet filter where the garden hose attaches and make sure nothing is clogged. Second, use a small wire (or an inexpensive pressure washer nozzle cleaning tool) and make sure nothing is lodged in the nozzle tips. Also check the center hub for debris that may be impeding the spinning arms. If you're still having trouble with the unit after these steps, please give us a call at 877-362-4271 or email us at productsupport@simpsoncleaning.com and we will be happy to do a little more troubleshooting to identify/resolve the problem. We hope you're up and running very soon!

Oct 4, 2022
Angry Jeff
1 out of 5 stars review

Overpriced Junk

I purchased this about 6 months ago and just like all the others it worked for about 35 minutes and stopped rotating. Followed all directions in the manual about what to look for if stops rotating. No good. This cost way too much money to work for 30 minutes and then have to go buy something different. I hope the Simpson power washer I bought with it doesn't heave a rod in 2 hrs worth of work. Sucks!

Review from simpsoncleaning.com
Helpful?4MT501ENK0GN13744417851
reply from Marketing

We're sorry to hear about the spinning issue, Angry Jeff. This might be an issue easily resolved and we would like to talk with you to do a little troubleshooting. At your earliest convenience would you reach out to our support team directly at 877-362-4271 or email us at productsupport@simpsoncleaning.com? We hope to determine quickly just what you need to get up and running smoothly again. Thanks for sharing your experience and we hope you will be in touch soon.

Sep 29, 2023
Connor24
1 out of 5 stars review

Does not work, worn out hub, broken tube after one use

Would not buy, bought for one project and it was the only one in town that I could get day of. I saw the reviews and figured I would give it benefit of the doubt. Used to clean an area 120'x50' smooth warehouse concrete. Worked great for first hour and a half, then stopped spinning. Checked the spinner and hub had some play on the bushing. One of the spray tubes was loose and adjusted angle back. Horrible vibration issues after, the 4 small mounting screws that mount into plastic housing had to be tightened every 30 min they worked out multiple turns and were not stripped. The Bushing wore enough through vibration and wear that it was rubbing on the housing.

Review from simpsoncleaning.com
Helpful?4MT501ENK0GN13744417851
Oct 9, 2022
Chols
4 out of 5 stars review

Works good, not a miracle worker

Got it on clearance for $30. Came with a turbo nozzle and pressure reducing nozzle as well. Fantastic value at that price. Cleaned about 2500 sqft of concrete in about 4 hours. That included me foaming soap on. I had a lot of mud from new construction so half my time was washing that away after I used the surface cleaner. Cleans fairly well for what it is. It won't replace you blasting close up for stubborn stains.

Helpful?4MT501ENK0GN13744417851
reply from SIMPSON Team

Hi, Chols. We're glad to hear your surface cleaner performed to help you more efficiently tackle such a big job & hope your other accessories help you achieve your most powerful & versatile pressure washing experience. Have fun cleaning & thanks for taking the time to share your experience.

Jan 15, 2024
Disappointed in Omaha
1 out of 5 stars review

One Consistent Problem that Simpson won't fix.

The first one of these that I purchased was replaced as a warranty claim, even though my product was just outside the normal warranty. While I appreciated the courtesy of a free replacement, the replacement didn't fare any better than the original. The replacement worked fine for two uses over about a two-month timeframe. When I tried using it a third time, the heads would no longer spin. Water would spray just fine, but the spinning action was non-existent, rendering this tool useless. This complaint is so common that Simpson really needs to fix this or stop selling these. I have two other surface cleaners (off-brands from Amazon) that have lasted for several years with no issues.

Review from simpsoncleaning.com
Helpful?4MT501ENK0GN13744417851
reply from Simpson Team

We're sorry to hear about the spinning troubles. This particular issue can be caused by clogs somewhere in the system and often easily resolved. If you would reach out to our team at 877-362-4271 or email us at productsupport@simpsoncleaning.com we would be happy to do some troubleshooting to see what is needed to get you functioning properly again. We appreciate you taking the time to share this experience and hope you will be in touch!