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Member ratings & reviews for
SIMPSON Cleaning 80165 Universal 15" Pressure Washer Surface Cleaner
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3.1 out of 5 stars
stars
115 ratings83 reviews
  1. 5 stars42% (48)
  2. 4 stars10% (12)
  3. 3 stars3% (4)
  4. 2 stars7% (8)
  5. 1 star37% (43)

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Showing 41-50 of 83 reviews
Aug 22, 2021
Reviewer name: Gee
1 out of 5 stars
1 out of 5 stars review

stopped working

It worked great for about 25 minutes and then stopped spinning properly. I made sure that nothing was clogged as suggested by the instructions. Was never able to get it to work properly again. It did an awesome job for the 25 minutes it worked. Would not recommend it.

Helpful?4MT501ENK0GN13744417851
reply from Supplier Response

Hi Gee, thank you for purchasing one of our Simpson products. we can certainly understand that this has been a frustrating experience for you. Please contact our Customer Support Team at 877-362-4271. We would welcome the opportunity to understand the root cause of the issue and what can be done to help resolve your experience. -SIMPSON Team

Jun 5, 2022
Reviewer name: Jbird18
1 out of 5 stars
1 out of 5 stars review

Worked good for about 30mins.

Tried it out and worked good for about 30 mins of use. Stopped spinning and tips were good no clogs. Tried putting a little oil to see if that would help. No help what so ever. I'm using a Simpson 3200 psi with 2.5 gpm. Called customer care sending me a new one under warranty they very helpful.

Review from simpsoncleaning.com
Helpful?4MT501ENK0GN13744417851
reply from Marketing

Hi, Jbird18. We are sorry about the difficulty you had with that particular unit, & hope your replacement performs to exceed your expectations. Never hesitate to reach out to our support team any time you have any concerns or questions at 877-362-4271 or email us at productsupport@simpsoncleaning.com. Thanks for your time & we hope to hear you are up and running soon!

Jul 23, 2023
Reviewer name: AAM567
1 out of 5 stars
1 out of 5 stars review

Spray Bar Bearing Wears Out

Purchased this surface cleaner a month ago and after a few hours of use, it wears out and the spray far has so much friction it locks up when trying to use it. Soft metal seems to not hold up and over time the revolutions gouge the bearing washers and they start to stick where there is no way to make them spin again. No issues with debris as I cleaned it multiple times and both nozzles sprayed.

Review from simpsoncleaning.com
Helpful?4MT501ENK0GN13744417851
reply from Simpson Team

We're sorry to hear about the trouble you've experienced with this unit, AAM567. Would you try contacting our support team directly at 877-362-4271 or email us at productsupport@simpsoncleaning.com? We'd like to explore solutions to see if we can improve your experience. We hope you will be in touch & appreciate you sharing your feedback.

Aug 5, 2023
Reviewer name: John G MEM
2 out of 5 stars
2 out of 5 stars review

Quit working after one use

Used the 15” surface cleaner to clean approximately 25' of front walkway and it worked great. Next time I used it the silver rod with water jets rotated very slowly. I cleaned the jets and lubricated the center piece with marine lube and no improvement in jet rotation. Very disappointed in product and read that others have the same issue..

Review from simpsoncleaning.com
Helpful?4MT501ENK0GN13744417851
reply from Simpson Team

Hi, John G MEM. We're sorry to hear about the spinning difficulty. If you would contact our team directly at 877-362-4271 or email us at productsupport@simpsoncleaning.com, we would like to do a bit of troubleshooting in hopes of resolving the issue and getting you back up and running again. We appreciate you sharing your experience and hope you will be in touch soon.

Apr 5, 2021
Reviewer name: bwlsn13
4 out of 5 stars
4 out of 5 stars review

Surface Cleaner failure

I bought one of theses and it failed right out of the box. No lie. I read reviews all over and saw that this was a common issue. However I went against my better judgement and went ahead and bought it. I did call in and explained the situation to Taba and she shipped me a replacement. That was really refreshing to know that she had my back. Great customer service. That says a lot. Thanks Taba!

Review from simpsoncleaning.com
Helpful?4MT501ENK0GN13744417851
May 28, 2021
Reviewer name: Joe
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Washer

Worked for 15 minutes and it quit

Helpful?4MT501ENK0GN13744417851
May 12, 2021
Reviewer name: Rhonda
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Disappointed

Was impressed with metal and brush design, but it stopped working after 30 min.

Helpful?4MT501ENK0GN13744417851
reply from SIMPSON Team

Hi Rhonda, We can certainly understand that this is a frustrating experience for you. Please let us know if you have any other issues or concerns by contacting our Customer Support Team at 877-362-4271. - SIMPSON Team

Aug 1, 2021
Reviewer name: Greg
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Junk

Don't waste your time on this product

Helpful?4MT501ENK0GN13744417851
reply from Supplier Response

Hi Greg, please contact our Customer Support Team at 877-362-4271. We would welcome the opportunity to understand the root cause of the issue and what can be done to help resolve your experience. -SIMPSON Team

Jun 2, 2021
Reviewer name: Lori
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Not enough power

Won't work with electric pressure Washers

Helpful?4MT501ENK0GN13744417851
reply from Supplier Response

Hi Lori, please contact our Customer Support Team at 877-362-4271. We would welcome the opportunity to understand the root cause of the issue and what can be done to help resolve your experience. -SIMPSON Team

Oct 10, 2023
Reviewer name: MikeG99
1 out of 5 stars
1 out of 5 stars review

Spinning spray wand seized after 15 minutes

The unit seemed be a quality unit. The problem was the bearing/bushing for the rotating spray wand seized 15 minutes into use. Used a 2200 PSI Power Washer so I know it wasn't spinning too fast to melt the components. No parts support from factory. Was considering a new Simpson Power washer but having second thoughts now.

Review from simpsoncleaning.com
Helpful?4MT501ENK0GN13744417851
reply from Simpson Team

Hi, MikeG99. We are sorry to hear about the spinning trouble, and we appreciate you sharing your experience, as all customer feedback is extremely valuable to us. Please don't hesitate to contact our team at 877-362-4271 or email us at productsupport@simpsoncleaning.com if we can assist you with any further troubleshooting. We hope you achieve a better performance as quickly as possible, and thanks again for taking the time to review.