Our rope ladder had sun rotted and could no longer be used four years after purchase. I was having trouble finding the part to order online until I used the chat box for assistance. The gentleman who helped me was very helpful and friendly. He sent me out a replacement free of charge since I was within the warranty. It arrived a few days later. The kids are so happy! Me too!!

The swing set was a big hit with the grandkids. The swingset does seem to be of good quality made. But the instructions on putting it together were awful. Nothing was labeled (like the hardware) it was basically a guessing game on some parts, as to what went where and how. Since we just got it put together last week, I am giving it 4 stars for now.

The set arrived in one very large crate. Well packaged, with no damage. The nuts and bolts part of the packaging is particularly well organized and clearly labeled. Extra hardware was included. Instructions are pretty good. Some of the metal round tubes and square tubes can be a bit of a challenge to sort out and identify. Look for the yellow sheets in the instruction book that helps sort it all out. Once assembled the set feels robust and heavy duty. I would recommend anchoring the legs of the swing set if this is used by older kids. Also I will be adding traction strips to the metal ladder rungs. The metal ladder rungs are well painted, but with a high gloss finish so a bit slippery.

The swing set is great. It is well built and sturdy. The main set is everything I could expect from it. The problems I have with this bundle is that pieces are not labeled so assembly is very difficult. I was able to figure it out because I am an Engineer, but the average Joe may struggle without the pieces being labeled. Also, I did not understand that the picnic table is a kid sized table. I thought it would be a full size table and I was going to get a deal. I was slightly disappointed when I opened the table

We have owned this set since 2014. While no longer perfect, the set has held up well and we have gotten our money’s worth. Our kids and the kids on the street play with it every weekend. There is a bit of rust on the chains and some bolts and joints, but the large plastic pieces have not faded. Also, Lifetime’s customer service is excellent. They stand by their products. They replaced the swings when we had issues with the rubber coating getting sticky. We are looking forward to trying the new swings, with a new silicone coating to prevent stickiness, that will be shipped to us.

This playset is amazing! Even our 14 year old grandson loves playing on it with his siblings! We shortened the swing chain for him and he had so much fun swinging and laughing! This is a very durable and well made product! My husband and I are 65 and thankfully, he is very fit and can handle heavy things! I was like a support person. Some of these parts are very heavy!! At times I wish another man had been here to help him. But he and I got it put together and my grandchildren love the swing under the fort!

If you are considering this company for ANYTHING PLEASE LOOK ELSHWHERE AS THEY DONT GIVE A DARN AFTER THEY HAVE YOUR MONEY!!!!!!! I have been hung up on 4 out of 7 calls I made to them and the missing parts are a whole other story. We forgot to mail them is one excuse I have heard and OH WE ARE SO SORRY voiced after receiving only one of the required parts that didnt get shipped on time. All of this and my set still sets where I started to build it THREE WEEKS AGO BECAUSE OF THE LACK OF CUSTOMER CARE ANS SERVICE!!!!!!

The Swing Set is challenging for a 4 1/2 and 6 1/2 year old. It was what we were looking for, The children will grow into the set. There are so many activities from the two climbing structures, swings, steering wheel and chalk board and many other activities in between. The club house is for the quiet times looking at Pokémon cards or just having a snack.

It feels like it will last, it looks great and the kids love it, so we are very pleased. I built it by myself in about 18 hours, with maybe 20 minutes total of help from my wife when I needed a hand holding things up wile attaching different parts. It wasn't as bad as I expected. One minor point: the screws and other hardware are not fantastic quality. Some of the bolts would not thread properly onto the screws and one screw sheared in half while I was twisting it into a bolt (by hand, not with a drill). This did not create any major issues for us because the set came with some extra hardware, but we almost ran out of extras, so I can imagine that some people might have issues. Still five stars though!

We're so happy with this purchase. First off, the delivery ended up being amazing. It was backordered and a little delayed, but ABF Freight actually carried the boxes inside our fence and placed them where we wanted to set it up. That was a nice perk. It did take my husband a while to build it (pretty much all of a Saturday), but he was able to do it alone except for me holding or moving the A frame a couple times. He said the instructions could be clearer, but that it was "built like a tank." We were both impressed with how sturdy it seems... Hopefully it will last a long time! So far our kids are just obsessed with the swings and climb the ladder or rope ladder, but as they get older they'll probably get more into the slide and climbing wall. Thanks, Lifetime, for a great product and experience!