The product itself is amazing and my girls (2 and 4) love it along with my kids I babysit from home as well. We held off on the trapeze bar and used our fisher price baby swing and it’s perfect. Reason for the 2 star review was the customer service when we had an issue in assembly. My husband and I were able to put it together in 6-7 hours ourselves with the kids running/jumping on top. When we got to the cargo net, the instructions said to straighten out the net and the diagram in the manual showed it flat/flush against each other so I removed the knots (which was a big no no) but didn’t discover that until we put the net on. The pictures played a huge role in the assembly process as to show which way to turn the items for correct positioning so we relied heavily on them since none of the poles/bars had any sort of marking on them. Throughout the manual it notes when to not tighten hardware too tight and other hints/clues to make the process flawless but it had no note on the knots. I contacted their customer service via email asking for a video or information on the knots to correct it and they stated that they had no such help and only offered to “work with me” on another net after I responded back a little irritated. For the price we pay for these items, they should be a little more helpful in my opinion when it comes to helping with problems as such.

So glad my wife found this swingset that is not wooden. All we see is worn down gray wooden sets around and this one should last. I was shocked with the quality. I put this together myself with the help of my 7 and 4 year old boys holding a few things and getting screws. Every weld and every hole alignment was perfect. I do recommend 2 adults for assembly - I could have saved probably an hour throughout just having somebody hold and press some of the plastic caps for the holes to align and me to get a nut on. However I was able to basically do the whole thing myself in about 11-13 hours over 4 days. While building, I ended up spending a lot of time playing with the kids as we finished each component. There is a BILT app I downloaded that has 3D panoramic instructions that read you the directions over and over again. It would’ve been significantly more difficult with just the paper instructions. That app is a must. It allows you to pan and zoom into even the holes for each screw. The set is sturdy. Our family of 5 sit in the fort area up top. The main pipes are very rigid and I do the monkey bars at 180 pounds and it almost feels like a commercial playground. It also looks and feels like a quality paint. There are no sharp edges on the welds or anything like that. One roof support was bent at the very end and a bolt wouldn’t go through. I was able to bend it with pliers and a vice and drill the hole a bit bigger with a drill bit. Otherwise it was flawless. Protip: directions and most hardware are in box 6 of 6. Download the app and watch that quick before install. It’s the first thing the boys run to over a month in. Couldn’t be happier with this set. We checked all out boxes (slide (2), fort, monkey bars, rock wall) and still paid less than the popular cedar swingsets available around here. Called in and got 5% discount. Last thing, I’m thrilled we don’t have to spend a weekend each summer staining this thing every year.

Let's start with the good news. The entire swing set is sturdy, long lasting and of very good quality. Now the bed news. The item labeling and directions leave much to be desired. If labeling and illustrations were better, installation would have taken 33% less time. There are many instances where we put a section or item together, only to find out later that a leg needed to be rotated differently or or a cross-member needed to be turned over. This activity forced a few disassembly / correction sessions before continuing. SUGGESTION - it takes two people with decent technical skills to assemble this swing set.

I love Amy! She was very quick in assisting me through our email exchange and has registered my playset after I got (I tried to do it myself) but she personally handled it herself. She was very patient and generous about my requests and concerns. The only thing I wish would improve are our slide came in scuffed (could’ve covered with something, most hardwares were easily got broken (glad we own a hardware store so that’s not a problem but my anxiety was through the roof because they kept breaking on us), and labels on the big parts (we kept guessing which is which—we flipped the tubes for climbing board but didn’t make any difference; just my OCD seeing the holes). It very easy to assemble and I recommend 2 people—we did things separately; Took us approx 6 hrs with 2 sets of tools. We had Youtube and the physical manual as our guide. I’m 5’4 and 150lbs and have no problems with lifting anything… Just reaching lol, so make sure you have a 4-step stool for the roof and the swings! We bought this for my 2-y/o toddler. At first I was scared, even though she’s at 86%, I could tell she struggled a bit because of “height issues”. I tried everything before letting her use each part, and my husband did, too. I’m so glad we went with Lifetime; I initially considered getting wooden one but I can’t stand splinters and the look after 1-2 yrs. This is definitely sturdy and can hold our weight together (my husband, my toddler, and I). So we’re enjoying it, too!! I hope this would last at least 10 years. Thank you, Amy, for rust prevention tips!

I bout this 3 years ago and had some problems with the rust due to the weather in Florida, I had the best experience with customer service, they exchange the Swing and made my kids happy. The level of service of this company is the best I have ever seen. thank you.

I bought a play ground set for my grandchildren from this company and they love it. The propeller swing broke and the company sent a brand new propeller swing. This company stands by the warranty and are very helpful. I would recommend this company’s merchandise anytime thank you.

This playset is awesome! My kids love everything about it. My favorite part is how nice it looks in the yard and how minimal the maintenance is - no sanding and re-staining like wood. We've also needed a few pieces of replacement hardware and Lifetime has quickly sent those at no cost to me! Love the quality and the responsiveness of the company.

Excellent quality. Kids at our church love it. Be sure you follow the instructions to the letter. They are very specific. If you try to skip a step, you'll end up doing rework. Trust me. The instructions are well thought out and laid out very well, but you must adhere to them exactly as written.

Extremely impressed with the quality of this product. This playset is built like a tank and I'm very excited about watching my kiddos enjoy it for many years to come. My one complaint was that the larger pieces were labeled in the instructions but not actually labeled so it made things a bit more difficult than it needed to be. Overall though, fantastic experience putting this set together

We already had a lifetime playset for or 2 boys, and it has been great! We ordered this one for grandma's house. Only hiccup was the delivery. It came a day later than expected and it comes on a big truck that needs space to turn around. The driver was determined and went out off his way to deliver. Lifetime is the best. Took 2 people 2 days to setup. Kids love it!