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Customer reviews for De'Longhi ECP3220 15-Bar Pump Espresso and Cappuccino Machine for
De'Longhi ECP3220 15-Bar Pump Espresso and Cappuccino Machine
4.2 out of 5 stars
stars306 ratings157 reviews
  1. 5 stars67% (204)
  2. 4 stars14% (44)
  3. 3 stars5% (14)
  4. 2 stars4% (13)
  5. 1 star10% (31)

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Showing 31-40 of 157 reviews
Oct 30, 2023
Gini
3 out of 5 stars review

Missing part

Well, I know we shouldn't Write a review till we use it. But I want to warn people of possible issues and what they told me. I am missing the ESE pods filter. So I called them and was told they don't do anything because they only handle it if it breaks down. I that's not right they are responsible for making sure products have everything in them. Finally, she said they would do a one-time courtesy for me. I still think that is not good customer service if they don't send you a missing part that is supposed to be in there. If I hadn't complained and just said okay I would have had to buy it. I hope it works for me. But I will not buy anything from them in the future online. Without checking the inside. So glad I got an extended warranty with someone else I hate to see how many hoops I would have to go through. Companies are getting bad at giving good service and will find loopholes so they don't cover it. Will write another review on how it works.

Helpful?72BTS833HZKZ13731504847
reply from DeLonghi Customer Care

Hello Gini,Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.Thank you.

Jan 30, 2024
Gman
1 out of 5 stars review

great 30 day expresso maker

bought this on Dec 7 by Jan 15 it stopped working when calling De'Longhi customer service they tried telling me that Cafe Bustelo expresso is to fine ground even though it worked every day for almost 30 days ....seems like the water pump ...i returned to the store and will not purchase this

Helpful?72BTS833HZKZ13731504847
reply from DeLonghi Customer Care

Hello, Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference. Thank you.

Nov 27, 2023
SW
4 out of 5 stars review

Its good.

I like that it has a frother attached. I do not like how there is no way to measure an espresso other than knowing your size cup. I wish it shut off the water flow when completed. When making a double, or two at once, the sides do not come out even. The left side is always a larger amount than the right. It works well but has some little glitches that make it just ok.

Helpful?72BTS833HZKZ13731504847
Nov 23, 2023
lori3
1 out of 5 stars review

It Was Great, Until It Wasn't

This machine did a great job until about a month in, then it stopped having enough pressure to push the water through the grounds (pump stopped working). But the reviews were so good, that I figured it was a fluke and traded it for a new one. After a month, that one died too.

Helpful?72BTS833HZKZ13731504847
reply from DeLonghi Customer Care

Hello Lori,<br /><br />Thank you for your feedback. We are very sorry to hear that both Manual Espresso units you owned was not up to standard. Please be sure to remember to descale your unit frequently to ensure proper coffee flow. If you are still experiencing issues, please feel free to contact us Monday-Friday, from 9am to 8pm at (800)322-3848 and a coffee specialist will be happy to assist you.<br /><br />Thank you.

Apr 30, 2023
Curtis
5 out of 5 stars review

Verified Purchase

Awesome coffee

We love it great coffee every time

Helpful?72BTS833HZKZ13731504847
Dec 23, 2024
Ricky54
5 out of 5 stars review

Verified Purchase

Excellent

Easy to use. Makes the best tasting coffee that I've ever had.

Review from De'Longhi
Helpful?72BTS833HZKZ13731504847
Dec 16, 2023
Mary S
5 out of 5 stars review

Verified Purchase

Great value. Good quality

Great little machine for your house. You can pull a good espresso in minutes.

Helpful?72BTS833HZKZ13731504847
Apr 16, 2023
Juan Olivo
5 out of 5 stars review

Verified Purchase

Happiness is a good coffee

Easy to use and coffee is just delicious

Helpful?72BTS833HZKZ13731504847
Nov 2, 2023
Carl
5 out of 5 stars review

Verified Purchase

Espresso Machine

Easy to use and clean. Great tool for learning how to make Caffe Latte and Mocha.

Helpful?72BTS833HZKZ13731504847
Dec 21, 2023
Human
4 out of 5 stars review

Verified Purchase

Makes good coffee

Good coffee maker, a little messy

Helpful?72BTS833HZKZ13731504847