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Customer reviews for Shark Matrix Self-Emptying Robot Vacuum with 60 Day Dock for
Shark Matrix Self-Emptying Robot Vacuum with 60 Day Dock
4.5 out of 5 stars
stars
298 ratings145 reviews
  1. 5 stars72% (216)
  2. 4 stars15% (46)
  3. 3 stars3% (10)
  4. 2 stars5% (14)
  5. 1 star4% (12)

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Showing 71-80 of 145 reviews
Jan 9, 2024
Reviewer name: Barrel
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

G. O. A. T. ( greatest of all time.)

This is the greatest thing I have bought in a long time. Does much better job than I could ever do and saves my back.

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Oct 26, 2024
Reviewer name: CJ
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Works great

This vac works great. We have a dog that sheds profusely, this vac can handle it. Waste bin is easy to empty.

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Dec 30, 2023
Reviewer name: Tiogagirl
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Quiet and efficient

I love my new Shark Matrix Vacum. It is quite, goes to each room vacums, returns to dock empties it's self. Works great!!

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May 4, 2024
Reviewer name: GenB
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Very Pleased!

Very Pleased with the quality & performance. My favorite part is that it empties itself & has storage for so many uses.

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May 19, 2024
Reviewer name: SS
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Trouble finding its way back to the base

Gets lost a lot going back to the base and recently it stops about a foot in front of the base and just sits there until the battery dies.

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reply from SharkNinja Product Expert

Hello,Thank you for taking the time to leave a review.We're so sorry to hear that you’re having trouble with your Robot. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.Kind regards, Shark Clean

Jun 24, 2024
Reviewer name: Pat
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great Additiion

Best ever. Does a fantastic job cleaning. Wasn’t sure at first as it is so quiet but was amazed after a few days.

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Jul 13, 2024
Reviewer name: Paxton621
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Good choice

Works as well as advertised. I had an older model without the self emptying feature. This was very easy to set up as it uses the same phone app.

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Mar 12, 2024
Reviewer name: Brinkrw
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Excellent product

This is an excellent robot vacuum. Relatively quiet, sel-emptying and the mapping feature works great! Easy to identify specific rooms to vacuum.

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Jun 16, 2025
Reviewer name: Zac
1 out of 5 stars
1 out of 5 stars review

Worst Purchase I've Ever Made

Easily one of the worst products I've ever purchased. I can't even begin to list all of the problems I've had. I'm now on my second one (they had to replace the first one because it had so many problems) and I continue to have nothing but problems with it.

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reply from SharkNinja Product Expert

Hello Zac,<br />Thank you for taking the time to leave a review.<br />We&#39;re so sorry to hear that you were sent a replacement, and that you&#39;re having problems with it as well. Based on what you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.<br />Kind regards,<br />Shark Clean

Aug 28, 2024
Reviewer name: Purple Hippo
2 out of 5 stars
2 out of 5 stars review

Not reliable

I purchased this in December didn't start using until January. I thought it would be great to help with keeping the dog hair picked up. It worked well for about 6 weeks, although it constantly jammed up due to dog hair. Then it started cleaning no more than a 6 x 10 area and usually far less, but I could direct it to a specific room to clean. Then it would leave its dock and redock with no cleaning. After a lot of headaches, I was able to get Shark customer service to work with me and acknowledge there was a computer malfunction in the machine. They sent a replacement body with a new brain, and I had to take the remaining parts off my original one and add them to it, no big deal. Machine worked fine for a few months, but then it started doing selective cleaning. I reduced the area it was supposed to clean and that worked for a few more weeks. Then it went back to only cleaning a small area and redocking. It has continually jammed up with dog hair and then it just started leaving piles of dog hair everywhere it went. I shut the thing off and went back to my regular vacuum. Very disappointed in a somewhat pricey product.

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reply from SharkNinja Product Expert

Hello,Thank you for taking the time to leave a review.We're so sorry to hear that even after a replacement the robot- UR2350AE is not working properly. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.Kind regards,Shark Clean