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Customer reviews for Shark Matrix Self-Emptying Robot Vacuum with 60 Day Dock for
Shark Matrix Self-Emptying Robot Vacuum with 60 Day Dock
4.4 out of 5 stars
stars390 ratings221 reviews
  1. 5 stars73% (284)
  2. 4 stars13% (50)
  3. 3 stars4% (15)
  4. 2 stars6% (22)
  5. 1 star5% (19)

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Showing 81-90 of 221 reviews
Jun 16, 2025
Zac
1 out of 5 stars review

Worst Purchase I've Ever Made

Easily one of the worst products I've ever purchased. I can't even begin to list all of the problems I've had. I'm now on my second one (they had to replace the first one because it had so many problems) and I continue to have nothing but problems with it.

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reply from SharkNinja Product Expert

Hello Zac,<br />Thank you for taking the time to leave a review.<br />We&#39;re so sorry to hear that you were sent a replacement, and that you&#39;re having problems with it as well. Based on what you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.<br />Kind regards,<br />Shark Clean

Mar 24, 2024
Kathy
5 out of 5 stars review

Verified Purchase

Named her Bertha and she does a great job.

Love my Shark Matrix. She does a marvelous job.

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Dec 23, 2023
Pat M
5 out of 5 stars review

Verified Purchase

Great products!!

Cleans incredibly! I love how much my rugs have perked up!

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Jul 25, 2024
Ellie
5 out of 5 stars review

Verified Purchase

I absolutely love it

One of the best purchases I have made!!

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Sep 23, 2024
Will Ross
5 out of 5 stars review

Verified Purchase

Shark Robot Replacement

This is a great improvement on my 2019 Shark robot it replaced

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Jun 23, 2024
No name
5 out of 5 stars review

Verified Purchase

Get one

Named her Rosie and best purchase I’ve made. I can’t use a vacuum right now. She does the BEST JOB

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Dec 27, 2023
Pappa MB
5 out of 5 stars review

Verified Purchase

Robot vacumn

So far I am very pleased with the product. It is still learning the house.

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Oct 21, 2024
michelle
5 out of 5 stars review

Verified Purchase

shark robot vacuum

its a great vacuum does everything i need it to.

Review from walmart.com
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Aug 26, 2024
Eva
1 out of 5 stars review

Verified Purchase

Shark Matrix

Only used like 10 times and doesn’t turn on any more

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reply from SharkNinja Product Expert

Hello,Thank you for taking the time to leave a review.We're so sorry to hear that your unit is not turning on anymore. Please reach out to our team by phone at 1-888-228-5531, we'd be happy to look into this for you.Kind regards,Shark Clean

Sep 9, 2024
Cakes
5 out of 5 stars review

Verified Purchase

Awesome!

Works amazing! The mapping is excellent, it's easy to program and picks up all the cat hair.

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