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Customer reviews for Shark Matrix Self-Emptying Robot Vacuum with 60 Day Dock for
Shark Matrix Self-Emptying Robot Vacuum with 60 Day Dock
4.4 out of 5 stars
stars390 ratings221 reviews
  1. 5 stars73% (284)
  2. 4 stars13% (50)
  3. 3 stars4% (15)
  4. 2 stars6% (22)
  5. 1 star5% (19)

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Showing 1-10 of 221 reviews
Jan 18, 2024
Olga
5 out of 5 stars review

Verified Purchase

Love it!

I cant say enough positive things about this item. I bought this for myself for Christmas and i have not regretted it. I have vinyl plank flooring with various sized rugs throughout my 2,000 sq. Ft.home. The Shark can handle it all with no problems. Great mapping and battery life. I dont have to lift a finger. It is all.controlled from a userfriendly app. I absolutely love it!

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May 30, 2023
Dee
5 out of 5 stars review

Verified Purchase

Best Helper Ever

Why did I wait so long to get a robot vacuum, because I was waiting for this awesome AI Matrix. OUTSTANDING! Love he voice control, love the App, love the ease of emptying and cleaning. I already took one of my girlfriends to get one for her home and she loves it too.

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Nov 1, 2023
None
5 out of 5 stars review

Verified Purchase

Love it this machine

I real love this machine, it’s so quiet that I look for she is. The only noise she does is when empty the basket but that is ok. I’m very happy with this purchase.

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Dec 10, 2023
Andrew
5 out of 5 stars review

Verified Purchase

Great

Fantastic vacuum. It maps out the house then allows user to set boundaries for rooms using the app. The ability to schedule cleaning is awesome but they need to add the ability to schedule certain rooms verses entire house. Overall, vacuum does exactly what it is suppose to do and is able to manage different floor heights when changing to tile/wood etc.

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Feb 28, 2024
Renee
5 out of 5 stars review

Verified Purchase

Best Robot Vac!

Love this machine. Bought an iRobot a few years ago because the reviews were so great. It did not do a good job and didn't last long. Tried this shark. It is amazing! Love the docking station. It goes around the house, docks and empties then goes back out. When you have 3 dogs with a lot of sand, this is wonderful!

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Jan 30, 2024
Sheila
4 out of 5 stars review

Verified Purchase

One daily chore complete while I sleep

I replaced my cheap robot vacuum with this robot vacuum and I'm so glad I did! I schedule my vacuum to run during the night so I don't even have to see it working. The app allows me to sked when my vacuum runs and to block certain areas. After vacuum runs, you can use the app to see the area that was cleaned and how long it ran. I love that, if its bin gets full, it will return to dock, empty it's bin and return to where it left off (same for recharging). I recommend.

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Oct 31, 2023
Lori
4 out of 5 stars review

Verified Purchase

Zippy's new home

The new shark matrix has been pretty good. It seems to clean well. Like the mapping feature, except that it tends to go in rooms that are not on the map. We named her Zippy.

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Jan 16, 2024
Lory
3 out of 5 stars review

Verified Purchase

Disappointing

First Shark robo vacuum I bought was awesome. This has some great features but is disappointing when it comes to dependability. Battery has to recharge halfway through house. My home is less that 2000 sf! When it starts back up it goes back over what it already did.

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reply from SharkNinja Product Expert

Hello,Thank you for taking the time to leave a review.We're so sorry to hear that you aren't happy with your Robot. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-855-427-5127.Kind regards, Shark Clean

Aug 10, 2024
Boxy
2 out of 5 stars review

Verified Purchase

App required, complicated, I'd pass

I bought this for my elderly parents. Bad move since they don't have smart phones and without one this robot doesn't work. It has to connect to wi-fi, you have to have the app to get it to work, it takes forever to get set up and forever to do its job. It failed as something that could've helped my parents and we were all disappointed. So I brought it to my house to use while I decided whether to keep it or not. It took forever and was very complicated to get working and it took over 2 hours(!) to vacuum my home and even then it didn't do everything it had mapped. It also kept returning to the docking base but I'm unsure whether it was to recharge or empty. Bottom line, it's not a vacuum for those who aren't tech savvy, it takes forever to clean a house, just not something I'd buy again and I'll probably return it as I already have a Deebot Robot that does a very good job in half the time.

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reply from SharkNinja Product Expert

Hello,Thank you for taking the time to leave a review.Your input is really valuable to us, and we will absolutely share your feedback with the relevant teams for consideration on future products. The map ensures the robot cleans everywhere. With this said, it may not get everywhere before the battery runs out or the dust cup gets full, so it returns to the base to empty and recharge. Once it's done recharging, it will pick up where it left off to continue the job. We hope you’ll give our products another try in the future.Kind regards, Shark Clean

Nov 19, 2023
Linda
1 out of 5 stars review

Verified Purchase

Robot vacuum cleaner box damaged

I called stating the box of the robot vacuum was damaged.not the packing box. No one called me back. I took picture of box but unable to upload . I hope it works ok

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