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Customer reviews for Shark Matrix 2-in-1 Robot Vacuum & Mop with Home Mapping, Bonus Dual Edge Side Brush for
Shark Matrix 2-in-1 Robot Vacuum & Mop with Home Mapping, Bonus Dual Edge Side Brush
4.3 out of 5 stars
stars268 ratings175 reviews
  1. 5 stars72% (192)
  2. 4 stars13% (35)
  3. 3 stars2% (5)
  4. 2 stars3% (8)
  5. 1 star10% (28)

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Showing 71-80 of 175 reviews
Dec 22, 2023
Jan
5 out of 5 stars review

Verified Purchase

Floor and mop machine

Its a xmas gift dont know yet

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Dec 12, 2022
Nisa39
5 out of 5 stars review

Good product

[This review was collected as part of a promotion.] This product is a life changer it made my day easier when it comes to cleaning the house especially vacuuming and mopping my floors and it is so 100% reliable for cleaning it gives my day easy the quality is very good and it really works so amazing…I would love to recommend this to all of my friends…

Review from sharkninja.com
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Dec 11, 2022
Nikki1013
5 out of 5 stars review

Works great!

[This review was collected as part of a promotion.] I LOVE this Shark 2-1 wet/dry robot! It was easy to inbox, charge, start, and run. They have video help if you get confused. I was going to give it 4 stars because it wandered into a room that I didn’t map out but I realized that was user error. The mopping does great for smaller dirty areas. It will do a whole house clean but for stuck on dirt you need the “spot clean” option they offer. It will super clean a 5 ft area. This robot will pick up the smaller and fine dust. It can’t get large items so you have to make sure the area is tidy but it will get a lot more dirt than you think. After running it daily, I’m still amazed where the dirt comes from! It really helps keep on top of the dog hair!

Review from sharkninja.com
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Dec 14, 2022
Okiemom
5 out of 5 stars review

This robot cleans meticulously!

[This review was collected as part of a promotion.] As a nit-picky homemaker, I am amazed at the level of clean this Shark IQ Robot cleans at. With a house full of kids and a dog, I did the floors myself almost every night. The Robot does them now for me, and a deeper clean. The instructions were simple for set-up. The technical support from Shark is amazing. This vacuum/mop lives up to its amazing reviews. One of the best decisions I’ve ever made!

Review from sharkninja.com
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Nov 28, 2022
NicoleP
5 out of 5 stars review

Love my new Robot

[This review was collected as part of a promotion.] It’s a great price!! Does a great job!! Love the 2-1 got buy it dont hesitate. I have health issues and this makes my life so much easier!! I’ve waited a couple of months to give this Shark AI robot vacuum cleaner a thorough review so that I would have the opportunity to fully discover its pros and cons. We recently moved to a new home, so when we first set up the robot vacuum cleaner, the house was in disarray and I was worried about the mapping function - given that we had not arranged our furniture the way we wanted it, or even purchased all our new furnishings. So I figured it would take some time to truly assess how the robot vacuum performed and adjusted as we settled into the house. While our previous robot vacuum cleaner (that we retired once we moved into this new home) was not a Shark model, we are familiar with Shark vacuum cleaners. One of the three handheld vacuum cleaners we own is a Shark, and we also own the Shark HydroVac XL 3-in-1 Vacuum, Mop, and Self-Cleaning System. We have a generally favorable view of the brand and were excited to try this robot vacuum out. Overall, we have definitely found this to be an upgrade from our previous robot vacuum cleaner and it performs much better - but not without a few minor issues which I will outline below. PROS: - Set up is quite simple and does not take a huge amount of time. The functions are relatively easy to figure out and we managed to get the robot vacuum launched and running quickly - sending it out to map the house. - It performs extremely well on our hardwood floors, and thankfully, the vast majority of our home consists of hardwood flooring. - We are satisfied with the vacuum and mopping features. Having owned robot vacuums before, we understand that they are not meant for deep cleaning but to perform regularly daily maintenance to prevent your house from becoming overly filthy in between actual manual deep cleans. If you keep this in mind and are not expecting deep cleaning wonders, then the performance will likely meet expectations for the most part. - Having the self-empty bin is highly convenient and we don’t feel the need to supervise the vacuum as much, which often defeats the purpose of having a robot vacuum. Sometimes, with our old robot vacuum, it would stop cleaning because it needed to be emptied and we were not around to do it. - Navigation, while not 100% flawless, is much better than previous robot vacuums we have owned so far. - This Shark robot vacuum goes back and forth over spots, and seems more thorough with cleaning - especially since it makes an effort with edges and corners. - It performs pretty well with pet hair, which doesn’t seem to jam it up or get tangled very much. - The suction is strong for a vacuum this size! - You can set up no-go zones via the app. - The app is quite functional, and while I felt that it lacked a few features that I would have liked to see (such as the ability to track the vacuum’s movements remotely and see where it is in the house, and the ability to name some rooms correctly because the app just does not offer those room names, like guest bedroom), it still offers a lot of helpful options that should satisfy a lot of the average user’s needs. And while the wish features we found lacking would have been very nice to have, we ultimately find ourselves doing fine without them. CONS: - Mapping in the app is kind of a mess and not very intuitive. I felt that this could have been better designed. - While the robot’s navigation is better than our old robot vacuum, we felt that it had difficulty generating a very accurate map. We are not sure if this could be attributed to the fact that we had just moved in, as I mentioned, and things were in constant disarray. Between the robot and the app, it took us a while to get the mapping sorted to our satisfaction. I highly recommend that you do not do what we did by setting up the robot vacuum while your house isn’t in perfect order with 100% clear pathways. Wait until your home is tidy and more or less the way it normally appears. - The self-empty bin is so helpful but in our household at least, it fills up faster than the product claims. Having said that, we are a pet household, so we might have more debris than the average house. - While this is a dual action robot vacuum and will clean both hard floors and carpet, I find that it sometimes has issues switching between the hardwood floors and a rug. Of course, a rug is not a carpeted floor, and I don’t know if this is an important factor. We don’t have any carpeted floors so I cannot comment on how it performs in that regard. However, there is some clunkiness and inefficiency around cleaning and navigating around small rugs (especially if the robot vacuum is trying to mop the floors and one of the rugs is in the way). We are still trying to figure out the best way to have the robot vacuum not run over the rug with a wet mop attachment and get it wet - which could happen even if it does not actively “mop” the rug. - The robot vacuum is a bit noisier than we expected. Overall, we are still very happy with this robot vacuum and it’s the best one we have owned so far. If you are considering buying one, I definitely recommend investing in the version with the self-emptying chamber. It has made our life a lot easier!

Review from sharkninja.com
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Sep 12, 2022
Neilio
5 out of 5 stars review

THE BEST VACUUM EVER! Changed my life!

[This review was collected as part of a promotion.] What can I say, a robotic vacuum that does all the work itself, how can I NOT love it. My wife loves it even more. She usually does the vacuuming and mopping when she works from home so this just saved her a ton of time. It was VERY easy to set up and map our home. My wife was able to get this up and running within 20 minutes and she is not the most technologically savvy person. It has 3 different levels of clean, "max" being the most. We have used it on the middle level only and it has gotten the job done on both tile and rugs. It also has a mop feature... this was a bit harder to "map" around our throw rugs throughout the house so we probably won't be using this option much. The vacuum does its thing... it takes about 20 minutes on our 615 square foot condo. If you have a big home, you will definitely need to recharge or get multiple of these. By the time it's done cleaning our home, it has used about 30% charge. It goes back to hits "dock" by itself and it's as simple as that. We do make sure to move stray items off the floor before it starts like shoes, dog toys, small throw rugs. I recommend everyone getting one of these!

Review from sharkninja.com
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Sep 13, 2022
nixyfiore
5 out of 5 stars review

So smart

[This review was collected as part of a promotion.] I love this robot vacuum. It is so smart. It writes a pattern to your space. If I bumps into something it just goes around it without missing any carpet space. I like you can set it to do just a 5x5 area so I can keep the area in front of the couch clean without having to run the entire cycle. Picks up all the dog hair and keeps my carpets clean. No more having to get out the vacuum a few times a week. This is the best robot vacuum.

Review from sharkninja.com
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Sep 7, 2022
Andreadiane82
5 out of 5 stars review

Awesome

[This review was collected as part of a promotion.] I honestly didnt think i could love a shark robot vacuum anymore than i did our last one. We recieved a shark vacuum a few months ago and it is amazing. I just love it. I honestly didnt think i could love it anymore bht the mop is a total game changer for me. We have a ton og hardwood floors. And this is just amazing. It gets everything and does a really nice job. I love how much time it saves me. It is very good quality and i definitely recommend it to anyone with floors that need mopped. Like i said...it is a total game changer.

Review from sharkninja.com
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Sep 19, 2022
Mistymango62
5 out of 5 stars review

Amazing

[This review was collected as part of a promotion.] I’ve always wanted to see how well a vacuum robot works. So I was so excited to find one that not only does carpet and floors for vacuuming but also washes floors! That’s what you get in the Shark IQ 2 in 1 Robot! it’s a Shark so you already know it’s gonna be great. I have mostly porcelain tiles going throughout my house and have five cats and a little old lady doggie. I have a lot of pet hair. The robot works great in getting into all the nooks and crannies. Picks up the hair leaving my floors free of fuzz balls. The kitchen and hall areas are the areas I need spray cleaned the most and it’s great, Very easy to program and charge lasts plenty for my house. Very easy to wipe up and clean. Was a little messy but even cleaned up some cat hair balls. It’s like a little magical house cleaner!

Review from sharkninja.com
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Sep 11, 2022
FrnchFryKngofSI
5 out of 5 stars review

Evolution of the Shark Robot

[This review was collected as part of a promotion.] The shark robot has evolved, and now he can mop floors too! I already own a shark robot vacuum which does a great job at it's one task. The exciting thing about the Shark IQ is the ability to mop and well as vacuum with the same great accuracy as my other robot. Setup was easy, and it did it's mapping of the floor area quickly. I'm always still amazed how it can clear right up to the edge yet never fall off. It is clever to get around a bump in the rug, and it always returns back to the dock on it's own. Be sure to let it know the areas not to mop. Nothing seem to stop it from large pieces to my dog and daughters hair. The Shark IQ keep plugging along cleaning up the floors. This is another great product by Shark!!

Review from sharkninja.com
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