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Customer reviews for Shark Matrix 2-in-1 Robot Vacuum & Mop with Home Mapping, Bonus Dual Edge Side Brush for
Shark Matrix 2-in-1 Robot Vacuum & Mop with Home Mapping, Bonus Dual Edge Side Brush
4.3 out of 5 stars
stars
268 ratings175 reviews
  1. 5 stars72% (192)
  2. 4 stars13% (35)
  3. 3 stars2% (5)
  4. 2 stars3% (8)
  5. 1 star10% (28)

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Showing 61-70 of 175 reviews
Nov 28, 2022
Reviewer name: NicoleP
5 out of 5 stars
5 out of 5 stars review

Love my new Robot

[This review was collected as part of a promotion.] It’s a great price!! Does a great job!! Love the 2-1 got buy it dont hesitate. I have health issues and this makes my life so much easier!! I’ve waited a couple of months to give this Shark AI robot vacuum cleaner a thorough review so that I would have the opportunity to fully discover its pros and cons. We recently moved to a new home, so when we first set up the robot vacuum cleaner, the house was in disarray and I was worried about the mapping function - given that we had not arranged our furniture the way we wanted it, or even purchased all our new furnishings. So I figured it would take some time to truly assess how the robot vacuum performed and adjusted as we settled into the house. While our previous robot vacuum cleaner (that we retired once we moved into this new home) was not a Shark model, we are familiar with Shark vacuum cleaners. One of the three handheld vacuum cleaners we own is a Shark, and we also own the Shark HydroVac XL 3-in-1 Vacuum, Mop, and Self-Cleaning System. We have a generally favorable view of the brand and were excited to try this robot vacuum out. Overall, we have definitely found this to be an upgrade from our previous robot vacuum cleaner and it performs much better - but not without a few minor issues which I will outline below. PROS: - Set up is quite simple and does not take a huge amount of time. The functions are relatively easy to figure out and we managed to get the robot vacuum launched and running quickly - sending it out to map the house. - It performs extremely well on our hardwood floors, and thankfully, the vast majority of our home consists of hardwood flooring. - We are satisfied with the vacuum and mopping features. Having owned robot vacuums before, we understand that they are not meant for deep cleaning but to perform regularly daily maintenance to prevent your house from becoming overly filthy in between actual manual deep cleans. If you keep this in mind and are not expecting deep cleaning wonders, then the performance will likely meet expectations for the most part. - Having the self-empty bin is highly convenient and we don’t feel the need to supervise the vacuum as much, which often defeats the purpose of having a robot vacuum. Sometimes, with our old robot vacuum, it would stop cleaning because it needed to be emptied and we were not around to do it. - Navigation, while not 100% flawless, is much better than previous robot vacuums we have owned so far. - This Shark robot vacuum goes back and forth over spots, and seems more thorough with cleaning - especially since it makes an effort with edges and corners. - It performs pretty well with pet hair, which doesn’t seem to jam it up or get tangled very much. - The suction is strong for a vacuum this size! - You can set up no-go zones via the app. - The app is quite functional, and while I felt that it lacked a few features that I would have liked to see (such as the ability to track the vacuum’s movements remotely and see where it is in the house, and the ability to name some rooms correctly because the app just does not offer those room names, like guest bedroom), it still offers a lot of helpful options that should satisfy a lot of the average user’s needs. And while the wish features we found lacking would have been very nice to have, we ultimately find ourselves doing fine without them. CONS: - Mapping in the app is kind of a mess and not very intuitive. I felt that this could have been better designed. - While the robot’s navigation is better than our old robot vacuum, we felt that it had difficulty generating a very accurate map. We are not sure if this could be attributed to the fact that we had just moved in, as I mentioned, and things were in constant disarray. Between the robot and the app, it took us a while to get the mapping sorted to our satisfaction. I highly recommend that you do not do what we did by setting up the robot vacuum while your house isn’t in perfect order with 100% clear pathways. Wait until your home is tidy and more or less the way it normally appears. - The self-empty bin is so helpful but in our household at least, it fills up faster than the product claims. Having said that, we are a pet household, so we might have more debris than the average house. - While this is a dual action robot vacuum and will clean both hard floors and carpet, I find that it sometimes has issues switching between the hardwood floors and a rug. Of course, a rug is not a carpeted floor, and I don’t know if this is an important factor. We don’t have any carpeted floors so I cannot comment on how it performs in that regard. However, there is some clunkiness and inefficiency around cleaning and navigating around small rugs (especially if the robot vacuum is trying to mop the floors and one of the rugs is in the way). We are still trying to figure out the best way to have the robot vacuum not run over the rug with a wet mop attachment and get it wet - which could happen even if it does not actively “mop” the rug. - The robot vacuum is a bit noisier than we expected. Overall, we are still very happy with this robot vacuum and it’s the best one we have owned so far. If you are considering buying one, I definitely recommend investing in the version with the self-emptying chamber. It has made our life a lot easier!

Review from sharkninja.com
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Nov 30, 2022
Reviewer name: Rdevine
5 out of 5 stars
5 out of 5 stars review

Where have you been all my life

[This review was collected as part of a promotion.] I never knew I needed a device like this until I received my Shark IQ 2-in-1 Robot. We set this up for our downstairs since we have half carpet and half linoleum. I have 4 dogs so I am constantly vacuuming and sweeping the kitchen. I was so happy to receive this and get it set up so that I could let the shark handle the vacuuming and the mopping. The hardest part is getting it set up through the app. After setting up it was a breeze. I absolutely love that this can mop my floors as well. The hopper for the hair/dirt/debris is large enough to hold a lot. I have it vacuum up my kitchen/living room after dinner and it picks up everything on the floor. Then all I have to do is simply add the fluid reservoir and the washable pad and the vacuum knows to mop and avoid carpets. The floor is not left wet and the pad is machine washable. It automatically senses when fluid runs out or if the vacuum canister needs to be emptied. If you have a busy life with kids and or pets you need this shark in your life.

Review from sharkninja.com
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Sep 7, 2022
Reviewer name: EJ33
5 out of 5 stars
5 out of 5 stars review

Amazing!

[This review was collected as part of a promotion.] Shark is a brand I trust, and as a result, I have many Shark products in our household. When I heard about this machine, I knew it was a must-have! I'm happy to say it totally lived up to my high expectations! The vacuum feature works wonderfully, and the fact that it also mops, blows this machine out of the ballpark! The instructions were very easy to follow, and I had it going in no time. It's quiet, powerful, and a lot of fun to watch and use. I highly recommend this machine, and I think it would make a great gift as well.

Review from sharkninja.com
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Sep 20, 2022
Reviewer name: Halliekb
5 out of 5 stars
5 out of 5 stars review

I never thought this would work!

[This review was collected as part of a promotion.] This Robot vac mop is amazing! I was skeptical at first because I know a lot of people who have them and they say they aren’t all they are cracked up to be, but this one is incredible! Exceeds my expectations! It picks up a ton of dust, dirt and dog hair! Also does a pretty great job at mopping as well! My only dislike is mapping out the carpet areas it doesn’t let you go small enough and it kept running them over anyway. Other than that its fabulous highly recommended!

Review from sharkninja.com
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Oct 2, 2022
Reviewer name: TotallyImpressed
5 out of 5 stars
5 out of 5 stars review

LOVE IT

[This review was collected as part of a promotion.] This is my 2nd Shark Robot vacuum. I was excited the learn about this newest release. Overall it is a great vacuum. The only downside (IMO) is when the vacuum gets stuck on “the cliff”, when the cliff is 9 times out of 10 the edge of the carpet.

Review from sharkninja.com
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Sep 19, 2022
Reviewer name: jennthejenn
5 out of 5 stars
5 out of 5 stars review

Yes!!!!!

[This review was collected as part of a promotion.] We’ve been wanting these for a very long time and so glad we’re finally able to have one. This thing is amazing! The setup maps your house out for you with the lasers on the top. We did do a real good deep clean before using to make easier. Or at least I thought we did, it still picked up sooo much more! The dirt trap is pretty small. Wish we would’ve gone with the auto dump feature. But maybe next time. We have it set on a schedule and it’s perfect. My dogs may disagree, hehe, but it’s the best thing ever! We highly recommend!!

Review from sharkninja.com
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Dec 18, 2022
Reviewer name: Giffmom
5 out of 5 stars
5 out of 5 stars review

Vacuum Like a Boss

[This review was collected as part of a promotion.] I love this vacuum and how well it cleans the house! The app is fantastic. You can set it up to clean whenever you want. It also does spot cleaning where it will do a five by five foot area. The mopping is great as well. Plus dumping the debris is a breeze.

Review from sharkninja.com
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Sep 10, 2022
Reviewer name: Vicereine17
5 out of 5 stars
5 out of 5 stars review

Amazing vacuum

[This review was collected as part of a promotion.] This little gem really surprised me. I honestly didn’t think it would pick up all the mess from my little pups. It is super strong and picks up tons of dust and hair without having to be empties very often. The vacuum is stylish and compact so easily fits in any room. There is an interchangeable mop head and sweeper attachment that is really easy to switch. It also easily connects to your phone so you can map out your home and start it from there. I also really like that it came with a bottle of mopping fluid and an extra brush replacement for the vacuum.

Review from sharkninja.com
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Dec 12, 2022
Reviewer name: Nisa39
5 out of 5 stars
5 out of 5 stars review

Good product

[This review was collected as part of a promotion.] This product is a life changer it made my day easier when it comes to cleaning the house especially vacuuming and mopping my floors and it is so 100% reliable for cleaning it gives my day easy the quality is very good and it really works so amazing…I would love to recommend this to all of my friends…

Review from sharkninja.com
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Oct 6, 2022
Reviewer name: Anonymous
5 out of 5 stars
5 out of 5 stars review

Best robot vacuum ever!!

[This review was collected as part of a promotion.] I received this at the end of August and I good not be happier with this vacuum's performance. We have two dogs and one is a husky. This vacuum cleans up the hair and the dirt from our carpet and hard floor. It is amazing at vacuuming and also mopping my hard floor surfaces. The time it saves me on these chores is impressive. I was very impressed at how the mapping of my floors worked. I don't know how I lived without this robot vacuum.

Review from sharkninja.com
Helpful?598I5Q5EO99T13728761374