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Customer reviews for Shark Matrix 2-in-1 Robot Vacuum & Mop with Home Mapping, Bonus Dual Edge Side Brush for
Shark Matrix 2-in-1 Robot Vacuum & Mop with Home Mapping, Bonus Dual Edge Side Brush
4.3 out of 5 stars
stars268 ratings175 reviews
  1. 5 stars72% (192)
  2. 4 stars13% (35)
  3. 3 stars2% (5)
  4. 2 stars3% (8)
  5. 1 star10% (28)

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Showing 41-50 of 175 reviews
Oct 5, 2023
Cherry
5 out of 5 stars review

Verified Purchase

Nice product

This robo is very nice and does its job perfectly

Helpful?598I5Q5EO99T13728761374
May 13, 2024
Red
5 out of 5 stars review

Verified Purchase

Great time saver

Great to have cleaning time cut in half! Effectively removes dirt and long hair from floors.

Helpful?598I5Q5EO99T13728761374
Feb 25, 2024
Sheryl
5 out of 5 stars review

Verified Purchase

My house is cleaner

My house is cleaner using the robot. I empty the dust bin after each cleaning. The mop attatchment gets attached when you are ready to use it.

Helpful?598I5Q5EO99T13728761374
May 10, 2024
Sam
5 out of 5 stars review

Verified Purchase

Great purchase!

Love it so far!! Does a great job cleaning. I ended up getting two. One for upstairs and one for downstairs.

Helpful?598I5Q5EO99T13728761374
Mar 20, 2026
NICOLE
3 out of 5 stars review

Continually gets stuck on things a dust pan cones open. Haven't even had it a year yet. Mop doesn't work great.

Helpful?598I5Q5EO99T13728761374
reply from SharkNinja Product Expert

Hi Nicole,<br /><br />Thank you for your feedback. We’re disappointed to hear your Matrix Robot has been getting stuck and the mop performance hasn’t met your expectations. We understand how frustrating this situation must be, and we truly appreciate you sharing these details with us. This isn’t our usual standard, and we understand how frustrating this must be; we’d appreciate the opportunity to make this right. For further assistance, please contact our Shark customer support team at 1‑855‑427‑5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, so we can take a closer look and explore the options available to you.<br /><br />Kind Regards,<br />Shark Home

Nov 27, 2023
vrecs
1 out of 5 stars review

Doesn't connect

Could not get this to connect to the app. Have had other Sharks that had no problem connecting, but this one just won't. Cannot access all of the features. Will be returning.

Helpful?598I5Q5EO99T13728761374
Sep 21, 2023
Rock
1 out of 5 stars review

Does NOT use standard mop solutions and the proprl

Shark® VACMOP™ Multi-Surface Cleaner IS NOT AVAILABLE AT SAMS! Nor is the hardwood Floor cleaner. The solution odes NOT say it kills germs. Which is why we bought the unit in the first place,

Helpful?598I5Q5EO99T13728761374
Nov 21, 2023
Kathy
5 out of 5 stars review

Verified Purchase

One of my best purchases THE SHARK MATRIX 2 in 1

The Shark Matrix 2 in 1 Robot is Best Purchase it make cleaning easy!! This vacuum and mopping Robot does an amazing job on my hard floors and carpet.

Helpful?598I5Q5EO99T13728761374
May 8, 2023
Roth
5 out of 5 stars review

Money Well Spent

We wanted this a while back, just didn’t want to spend that kind of money on it. Glad we picked it up on sale and love this robot. It works really well and easy set up!

Helpful?598I5Q5EO99T13728761374
Mar 30, 2024
Rboomer
5 out of 5 stars review

Verified Purchase

Great machine

Works great and scheduled time is really convenient

Helpful?598I5Q5EO99T13728761374