Hello,<br />Thank you for taking the time to leave a review.<br />Given the suction power you&#39;ve mentioned, it seems possible that the Matrix isn&#39;t functioning properly. Would you mind giving our team a call at 1-888-228-5531? We would be happy to assist you in making sure you&#39;re maximizing the use of your product.<br />Kind regards,<br />Shark Clean

Hi Nicole,<br /><br />Thank you for your feedback. We’re disappointed to hear your Matrix Robot has been getting stuck and the mop performance hasn’t met your expectations. We understand how frustrating this situation must be, and we truly appreciate you sharing these details with us. This isn’t our usual standard, and we understand how frustrating this must be; we’d appreciate the opportunity to make this right. For further assistance, please contact our Shark customer support team at 1‑855‑427‑5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, so we can take a closer look and explore the options available to you.<br /><br />Kind Regards,<br />Shark Home

Hello, Thank you for taking the time to leave a review. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need further assistance or wish to discuss your concerns, please contact our customer support team at 1-855-427-5127. We look forward to providing you with a better experience in the future. Kind regards, Shark Clean

Hi Jb,Thank you for sharing your experience with the Shark Robot Vacuum and Mop. We’re glad to hear you’re giving the product a try and understand how important it is for the mop feature to meet the demands of your floor size. Having to refill during a cleaning cycle can be inconvenient, and we appreciate you bringing this to our attention.The mop feature is designed for versatility, but depending on the size of the area being cleaned, refilling may be necessary. If you’d like, our team can provide tips on optimizing the cleaning process or assist you in adjusting settings to maximize efficiency. Please feel free to reach out to us at 1-888-228-5531.Your feedback is valuable as we continue to improve our products, and we appreciate you giving Shark a try. Please don’t hesitate to reach out if there’s anything else we can assist you with.Kind regards,Shark Clean