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Customer reviews for Shark Matrix 2-in-1 Robot Vacuum & Mop with Home Mapping, Bonus Dual Edge Side Brush for
Shark Matrix 2-in-1 Robot Vacuum & Mop with Home Mapping, Bonus Dual Edge Side Brush
4.3 out of 5 stars
stars268 ratings175 reviews
  1. 5 stars72% (192)
  2. 4 stars13% (35)
  3. 3 stars2% (5)
  4. 2 stars3% (8)
  5. 1 star10% (28)

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Showing 21-30 of 175 reviews
Dec 21, 2023
Nate
4 out of 5 stars review

Verified Purchase

Worth the Pay

Overall a great product. The app is still a little buggy and can be frustrating, but once configured, this is a HUGE convenience in cleaning your house!

Helpful?598I5Q5EO99T13728761374
Apr 19, 2026
anonymous
2 out of 5 stars review

Not a good value for the money, poor design.

This is my first shark robot. Although I own several other shark vacuums prior to this, I have always had the Bissell vacuum mop combination. My only complaint about it was that I have to replace the mop cartridge about every 6 to 12 months. The reason for the bad review on this one is that it does not clean as well as the Bissell; it is extremely hard to clean the vacuumed dust bin. Lots of stuff gets trapped and it’s very hard to clean; finally, it does not have the stamina that the Bissell does. The BISSELL is much more consistent in terms of mopping and vacuuming all the rooms in my home, and also runs for about two times or more the runtime of the shark if you want a good vacuum mop combo go with the Bissell, not the shark.

Helpful?598I5Q5EO99T13728761374
reply from SharkNinja Product Expert

Hello there, <br /><br />Thank you for sharing your review. We regret to hear that the Shark Matrix Vacuum didn&#39;t meet your expectations. We understand the frustration caused by low cleaning performance, the difficulty of cleaning the dust bin when debris becomes lodged, and a runtime that doesn’t align with what you anticipated. We&#39;ll share your feedback with the relevant team for future improvements. We’re here to help with any concerns about the cleaning performance, and we encourage you to contact us at 1-855-427-5127. We&#39;re available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET and Saturday from 9:00 a.m. to 6:00 p.m. ET.<br /><br />Kind regards, <br />Shark Home

Sep 5, 2023
rd
5 out of 5 stars review

Verified Purchase

Good mapping

Good suction

Helpful?598I5Q5EO99T13728761374
May 26, 2023
Penn
5 out of 5 stars review

Verified Purchase

awesome machine

Works better than expected. Has shortened my honey-do list!

Helpful?598I5Q5EO99T13728761374
Mar 19, 2026
Yuni
5 out of 5 stars review

Amazing!!!

Amazing! This deserves a honest positive review! I really love my Shark cleaner. It keeps my tile floors clean with way less effort, and I don't have to stress about stains anymore. I have white tiles, so keeping them clean every day used to be tough, but this has made a big difference. After using it for a week, I ended up buying a second one for upstairs where my birds are. They make a huge mess with fruits and veggies, and the Shark has been a big help with that, just make sure to keep the mopping pads clean after using it.

Helpful?598I5Q5EO99T13728761374
Jan 15, 2024
Buni
5 out of 5 stars review

Verified Purchase

Cant beat it!

I was skeptical about the mopping actually cleaning but it does a fantastic job of cleaning. I love this new bf of mine.

Helpful?598I5Q5EO99T13728761374
Mar 24, 2024
Jb
3 out of 5 stars review

Verified Purchase

IQ

Jury’s still out. The mop feature for the size of floor I have, can’t complete the entire floor without refilling.

Helpful?598I5Q5EO99T13728761374
reply from SharkNinja Product Expert

Hi Jb,Thank you for sharing your experience with the Shark Robot Vacuum and Mop. We’re glad to hear you’re giving the product a try and understand how important it is for the mop feature to meet the demands of your floor size. Having to refill during a cleaning cycle can be inconvenient, and we appreciate you bringing this to our attention.The mop feature is designed for versatility, but depending on the size of the area being cleaned, refilling may be necessary. If you’d like, our team can provide tips on optimizing the cleaning process or assist you in adjusting settings to maximize efficiency. Please feel free to reach out to us at 1-888-228-5531.Your feedback is valuable as we continue to improve our products, and we appreciate you giving Shark a try. Please don’t hesitate to reach out if there’s anything else we can assist you with.Kind regards,Shark Clean

Mar 7, 2024
Alisha
5 out of 5 stars review

Verified Purchase

Very convenient

I love that it’s Bluetooth and you can connect to it even when your not home. It’s very efficient. I am glad I purchased. It has made my busy life A-lot easier.

Helpful?598I5Q5EO99T13728761374
Dec 18, 2023
AL
3 out of 5 stars review

Verified Purchase

Mop mode does not work well on tiles

The shark on mop mode constantly gets stuck on tiles. Pet hair still gets wrapped around roller because of the brush and fin combo. Battery seems then the older shark models

Helpful?598I5Q5EO99T13728761374
Jan 22, 2026
Lisa
1 out of 5 stars review

Sometimes it works, but not worth the aggravation

Model UR2450WD intermittently runs itself during the night. Yes you'll be waking up startled. After you turn it off, it's very difficult to turn back on. “Forgetting” the robot then adding it back in the app sometimes works. Other times you have to completely delete the app reload the app hoping this step might work. Add your Wi-Fi password, but it's still may not turn on. (I work in for the ISP, internet troubleshooting dept). Next you talk to the friendly customer service reps, they reprogram it. Saying it won't run again in the middle of the night… But it does a few months later. SMH! Today's friendly rep asked me to disassemble the robot to disconnect the battery. If I had used a broom %26 dustpan, the floor would be clean in less time. If I can find the receipt, I'll return it. Will not be purchasing another shark product……. So very disappointed.

Helpful?598I5Q5EO99T13728761374
reply from SharkNinja Product Expert

Hello Lisa, thank you for your review and for bringing this to our attention. We’re disappointed to hear about your experience. You shared that your Matrix robot vacuum intermittently turns itself on in the middle of the night, is difficult to power back on, and often requires forgetting and re-adding it in the app, deleting and reinstalling the app, or re-entering Wi‑Fi information just to get it working again. You also mentioned that customer service reprogrammed the robot multiple times, yet the issue continues, and most recently, you were asked to disassemble the unit to disconnect the battery. This is understandably frustrating, especially given your background in ISP internet troubleshooting and this is certainly not the experience we want our customers to have.<br />This isn’t our usual standard, and we understand how upsetting and inconvenient this situation must be. Your concerns have been noted, and we want to ensure that the issue is properly resolved. Please contact our customer service team at 1‑888‑228‑5531, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, and we’ll take the appropriate steps to get this resolved. Kind regards, Shark Clean