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Customer reviews for Shark Matrix 2-in-1 Robot Vacuum & Mop with Home Mapping, Bonus Dual Edge Side Brush for
Shark Matrix 2-in-1 Robot Vacuum & Mop with Home Mapping, Bonus Dual Edge Side Brush
4.3 out of 5 stars
stars
268 ratings175 reviews
  1. 5 stars72% (192)
  2. 4 stars13% (35)
  3. 3 stars2% (5)
  4. 2 stars3% (8)
  5. 1 star10% (28)

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Showing 21-30 of 175 reviews
Mar 19, 2026
Reviewer name: Yuni
5 out of 5 stars
5 out of 5 stars review

Amazing!!!

Amazing! This deserves a honest positive review! I really love my Shark cleaner. It keeps my tile floors clean with way less effort, and I don’t have to stress about stains anymore. I have white tiles, so keeping them clean every day used to be tough, but this has made a big difference. After using it for a week, I ended up buying a second one for upstairs where my birds are. They make a huge mess with fruits and veggies, and the Shark has been a big help with that, just make sure to keep the mopping pads clean after using it.

Helpful?598I5Q5EO99T13728761374
Feb 1, 2025
Reviewer name: Brisco58
1 out of 5 stars
1 out of 5 stars review

I Do Not Recommend

I rarely leave reviews but felt it necessary for this product. We received this vacuum as a Christmas gift. We set it up a couple of weeks ago and it seemed to map our home pretty accurately. It worked fine the first time but has been pretty much useless since then. It constantly gets stuck in the middle of the room with nothing around and just spins in circles until it shuts down. It rarely finds the dock and just constantly throws error codes. I have cleaned the sensors and tried everything the directions recommend. This product has done nothing but consume my time and I really have no option of returning it since I threw the box out a couple of weeks ago and received it as a gift. I do not recommend this product.

Helpful?598I5Q5EO99T13728761374
reply from SharkNinja Product Expert

Hi dear customer,Thank you for taking the time to share your experience with the Shark IQ Robot Vacuum and Mop. We’re sorry to hear that after initial success, the vacuum has been struggling with navigation, getting stuck, and displaying error codes despite your troubleshooting efforts. That’s not the experience we want for our customers, and we appreciate you bringing this to our attention.Since you've already cleaned the sensors and followed the recommended steps, we'd like to assist further to see if we can resolve the issue. Please reach out to our support team at 1-888-228-5531, and we’d be happy to walk you through additional troubleshooting or explore available options.We appreciate your feedback and would love the opportunity to make things right.Kind regards,Shark Clean

Dec 11, 2023
Reviewer name: Adri
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Love it

Works really good the vacuum and mop

Helpful?598I5Q5EO99T13728761374
Mar 23, 2024
Reviewer name: Sue
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

We call it Baby Shark, does great job vac & mop

Very happy with it. Wish it was self-emptying.

Helpful?598I5Q5EO99T13728761374
Apr 4, 2024
Reviewer name: tom
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

SHARK

SO FAR WORKING GREAT, MY WIFE LOVES IT

Helpful?598I5Q5EO99T13728761374
Sep 16, 2023
Reviewer name: CG
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Love it!

I love the matrix cleaning. It cleans every inch of the area. Is also very quiet.

Helpful?598I5Q5EO99T13728761374
Mar 7, 2024
Reviewer name: Alisha
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Very convenient

I love that it’s Bluetooth and you can connect to it even when your not home. It’s very efficient. I am glad I purchased. It has made my busy life A-lot easier.

Helpful?598I5Q5EO99T13728761374
Sep 21, 2023
Reviewer name: Rock
1 out of 5 stars
1 out of 5 stars review

Does NOT use standard mop solutions and the proprl

Shark® VACMOP™ Multi-Surface Cleaner IS NOT AVAILABLE AT SAMS! Nor is the hardwood Floor cleaner. The solution odes NOT say it kills germs. Which is why we bought the unit in the first place,

Helpful?598I5Q5EO99T13728761374
Jun 26, 2025
Reviewer name: 2in1
1 out of 5 stars
1 out of 5 stars review

Shark Matrix 2-in-1 robot vacuum

I purchased this product about six months ago and have only used it about 2-3 times a month. does not pick up around edges or corners and spits dust and dirt back out onto the floor, even when the canister is not full.

Helpful?598I5Q5EO99T13728761374
reply from SharkNinja Product Expert

Hello,<br />Thank you for taking the time to leave a review.<br />Given the suction power you&#39;ve mentioned, it seems possible that the Matrix isn&#39;t functioning properly. Would you mind giving our team a call at 1-888-228-5531? We would be happy to assist you in making sure you&#39;re maximizing the use of your product.<br />Kind regards,<br />Shark Clean

May 8, 2023
Reviewer name: Roth
5 out of 5 stars
5 out of 5 stars review

Money Well Spent

We wanted this a while back, just didn’t want to spend that kind of money on it. Glad we picked it up on sale and love this robot. It works really well and easy set up!

Helpful?598I5Q5EO99T13728761374