was never told when they would show up. The person came with there 4 year son. i had to help and correct him several times on the installation. he spoke little to no English. after telling him how high to mount the tv, i left the room cane back and he had the template on the wall for the mounting bracket. i had to continue to do half the work only to finally mount the tv and see it about a foot below where i told him it should be. he had strippef one of the bolts which took a better part of half hour to remove. i then had to measure where the bracket needed to go. Bottom line i did as much work as he did.

This was a disaster. Here's how this works: Walmart subcontracts this service out to "Angi" which is just like task rabbit. A contractor will take the job which can't pay much because the whole service fee is $80 for 1.5 hrs and you know both Walmart and Angi are taking a healthy slice. You get whatever random guy selects the job. Just one guy. In my instance, he needed my help to open the box, hold the wall mount in place while he screwed it in, lift the TV, etc. He was nice, but not at all competent. The contractor who came initially couldn't figure out where the studs were. He then wildly miss-measured and installed the TV way off center. My wife was furious. Drilled massive holes in the wall in the process. Foruntately, I have received a refund and we are going to hire a competent firm to install it. Do yourself a favor and either hire a real professional or do it yourself. You don't want to be dealing with these people.

The scheduling site (Angi) let me reschedule twice due to delayed delivery of my new TV. The installer, Marcus, was able to install my new TV using the existing wall mount. He took down the old TV, reused the mounting system for the new TV, connected everything, and set up my TV for me, to the point I could take over myself. He carried the new TV upstairs, put the old one into another room, and took away the packing materials. Very satisfied!

I’m so happy I booked this service. I purchased the mount and the service provider came out the next morning after I picked up the television from the store. The service provider was fast and efficient. I plan to use Angi whenever I need a television mounted.

Didn’t realized Angi services checkbox was checked during purchasing this mount, however they’ll do only basic mount for $79 had to pay addiotnal for cable concealing but while scheduling service appointment realized cable concealment was not selected again to re-select had to do several calls with customer representatives, finally they said they’ll sent senior who can do all these. Angi contractor guy came and he was doing multiple small/medium holes on the wall though he had stud finder, crazy my wall messed up now, I finally had to rehire professional Contracor to fix all the mess did by Angi contractor. Issues: 1. Angi are not transparent what’s been asked and they sent beginner level Contracor 2. That contractor hesitated if I call Angi and ask for refund they said they’ll cut from that contractor paycheck. 3. Finally never use Angi and Walmart Angi never never 🙏🏻

Luckily I asked someone to come over just in case help was needed. There was only 1 guy that came (for a 65in TV mounting over a fireplace), and my boyfriend had to assist him with getting it mounted. Luckily he was here. The TV was mounted too low. It sits literally right on top of my sound bar and there isn't space from the mantel and the TV.. I also can't tilt it down (although I have a tilt mount) like I could with my old TV, so my light glares on the TV. I don't think my sound bar is connected properly either because it hasn't played with the TV since I got it mounted, and there was no troubleshooting to make sure it worked. I also had to clean up all the drywall dust on my fireplace mantel afterwards. I'm going to have to pay another company or try to figure out how to re-mount the TV and try to reconnect the soundbar connection. I might have paid Best Buy over $250 to mount my last TV, but at least it was just right, 2 people came to do the service, everything worked the way it's supposed to, and they cleaned up the mess.

Very quick and pleasant on my cancellation. When I ordered my 58" Roku tv I also ordered the Mounting and installation. Through no fault of Handyman, Walmart failed to advise tv purchaser (me) that over 45", this 1 is 58", would require extra charge ($50) for a helper, or I would need to provide help to mount. As my husband and I are in our 70's and each weigh about 135 lbs. in ill health, we couldn't help and didn't know anyone that could. Handy was very gracious when I cancelled, so for now we'll be watching it on the floor.

This is worst service ever. I paid for the service upfront… this point the service has not happened. The service was scheduled and cancelled 3 times by a “Pro”, I’m laughing… The off shore customer service is awful. I spoke to several agents that had no idea how to hep me. Now let’s see if I can get a refund. What’s the catch phrase Angi it… no, don’t!

You can’t reach them to talk to anyone. Only chat. They changed their scheduled appointment 6 minutes before it was to start and then changed it to a weekday. This won’t work but I just received a notification they are coming today anyway with no way to reach out. Would not recommend this servuce

Minus 5 stars. This was a horrible experience! Two scheduled appointments missed, no call or explanation as to why. Contacted Handy asking why they were no shows and a foreign individual, whose english was barely discernible, said the professional had a problem with the address. After asking why they didn't call to verify address and directions, he said there was also a problem with the phone and asked me to hold. Several mins later I was told they would have to reschedule. I explained that was not acceptable, especially as this was the second time I was inconvenienced and put off. I further stated that I had given them the correct address and phone and was available, waiting, and it was not my fault the professional was given the wrong address and phone number. At this point, he gave me the professional's phone number. The professional explained he had attempted to call the number given him in regards to the service call this morning, only to find out it was a wrong number. He said he would be glad to work me in that afternoon. The professional was extremely polite and efficient with his service. The problem is with the 3rd party vendor scheduling and transmitting the correct information to the professional! If Walmart is going to outsource this service, they should at least find people who speak plain english and are competent. Definitely would not recommend to anyone.