Hello Marocuba, it's unfortunate that you are experiencing an issue with the Midea 10,000 BTU Room Window Air Conditioner, we would like to request if you could please contact us at 866-646-4332; our business hours are Mon-Fri from 9:00 AM to 7:00 PM EST & Sat 9:00 AM to 5 PM EST or at customerserviceusa@midea.com. in order to get a better understanding of your situation. Thank you. -Midea Customer Support.

Hi, Jerry. We're grateful for your review of the Midea 10,000 BTU Window Air Conditioner. We're excited to hear that you're enjoying your AC's performance! Have a wonderful day. Midea Customer Care. (BBB A+ Accredited Business)