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Customer reviews for Swissgear 3760 ScanSmart Laptop Backpack for
Swissgear 3760 ScanSmart Laptop Backpack
4.6 out of 5 stars
stars
1,564 ratings545 reviews
  1. 5 stars84% (1,310)
  2. 4 stars7% (108)
  3. 3 stars3% (49)
  4. 2 stars2% (28)
  5. 1 star4% (69)

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Showing 41-50 of 545 reviews
Sep 21, 2022
Reviewer name: CML
1 out of 5 stars
1 out of 5 stars review

Horrible!!!!

I bought this backpack for work and leisure travel. The first time using it was on 09/19/22. Let me tell you, all compartments kept coming unzipped as I walked. I lost my headphones due to this. I’m not happy at all. My iPad and purse also fell out because of the poorly made bag. I was able to retrieve those items thankfully. This bag will remain in Florida as I travel home on Thursday. Very disappointed!!!!

Helpful?635C6YSXQEUF13726958734
Apr 6, 2025
Reviewer name: tomcruze
3 out of 5 stars
3 out of 5 stars review

Have to use Carefully

The laptop pouch is bound to just fall off if the zips are on the top.One has to make sure both the zips are on the bottom. I had a few times forgot to bring it down and the when I zipped it, both of them stayed on the top. The zips just unzip themselves due to the weight of the laptop and the bag just falls down.

Helpful?635C6YSXQEUF13726958734
Aug 28, 2024
Reviewer name: Kellwill91
2 out of 5 stars
2 out of 5 stars review

Bad Zippers

I love Swiss Gear and have used their products faithfully for almost 20 years. I've never had a concern about the security of my belongings. But this one is different. The zippers are horrible and cheap. I have a Swiss Gear backpack from 2010 that I can position both pulls at the top and it never comes unzipped. I could load it up with textbooks or pack for a week and the zippers never gave. Not the case with this one. Just busted the screen on my work phone because not one but two compartments unzipped on my walk from the car to work. I will be returning it.

Helpful?635C6YSXQEUF13726958734
reply from SwissGear

We're sorry to hear about your experience with our product. We have a limited warranty on all our products and would like to resolve this for you. Can you please contact us at customersupport@swissgear.com?

Jun 21, 2023
Reviewer name: Bobs Wife
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Amazing Backpack

Love this backpack! I don't normally carry a backpack but wanted to give this a try. It is amazing! Fits my back so well. All the pockets make organizing great - not just a dump bag. Not only do I love it but I got my husband one too and he uses it daily.

Helpful?635C6YSXQEUF13726958734
Sep 9, 2024
Reviewer name: tolgac
1 out of 5 stars
1 out of 5 stars review

Zippers are too loose ! Be Careful

I bought this backpack few months ago. It is a nice backpack but Zippers are very loose and it unzips itself. My laptop has a nice flight out of the back pack as the zipper was unzipped; luckily I had a small damage on it. Once again; it is a nice looking and useful laptop if the Zippers were stayed closed.

Helpful?635C6YSXQEUF13726958734
reply from SwissGear

We're sorry to hear about your experience with our product. We have a limited warranty on all our products and would like to resolve this for you. Can you please contact us at customersupport@swissgear.com?

Aug 10, 2021
Reviewer name: Tracey
5 out of 5 stars
5 out of 5 stars review

Swiss Army Backpack

Amazing quality. This will last for years! I was going to buy my son the under armour backpack but because i compared the swiss army to the under armour the under armour was far inferior and very poor in quality and construction compared to the swiss army, by far swiss army wins any day hands down!!!!

Helpful?635C6YSXQEUF13726958734
Jul 23, 2024
Reviewer name: Lorrie
5 out of 5 stars
5 out of 5 stars review

Looooong lasting!

My 18-year-old used one bag all through high school. 4 years!! Carried tools and books in it. Threw it around in the bag by a senior year. Look like crap but it took it for 4 years. They are an amazing bag. My 30-year-old also had one bag and he used it for several several years. Great, Great bag!

Helpful?635C6YSXQEUF13726958734
Feb 2, 2023
Reviewer name: Mav
5 out of 5 stars
5 out of 5 stars review

Zippers

For those that have wrote reviews about the zippers that unzip while walking, you need to put both zippers for each compartment both to one side. You cannot zip the compartments up and leave the zippers at the top or it will come unzipped as you walk. Pull both zippers to one side and it will be fine.

Helpful?635C6YSXQEUF13726958734
Jun 11, 2022
Reviewer name: Aragorn1978
1 out of 5 stars
1 out of 5 stars review

DANGER: Terrible fatal flaw! Do NOT purchase!

While this backback is wonderful in many ways it has one terrible, fatal flaw. The part that can fully zip open for an "easy TSA inspection" is also something that EASILY unzips on its own! That is what happened to me! That same space has a pouch (without a protective flap) that is designed to hold a tablet. OK, I had my Lenovo Yoga 9 in the main laptop compartment (an ultrabook, it is light) and my VERY expensive Samsung Tab S7 256 Gb in the tablet pouch in the vulnerable "TSA" zipper part. I had a power adapter and some small cables, along with a lightweight jacket. That is it. No heavy load on this thing at all. I was extremely careful to make sure everything was zipped up. it was. I'm walking with it slung properly around both shoulders at my back. Not running, not bouncing, just a normal walk down the sidewalk. Suddenly, I hear a very long-sounding "Zippppppppppppppp!" Felt a jerk and hear something hit the sidewalk. I looked behind me to find this stupid backback completely unzipped at the "TSA friendly" zipper and my Samsung S7 (attached to the official $149 Samsung keyboard case) laying on the ground. I picked it up and to my horror the screen was hopelessly shattered. THANKS, Swissgear! for FAILING in your most basic responsibility with such a backpack: to protect the delicate electronics inside. Do NOT get this DEFECTIVE product. Sooner or later, this WILL happen to you! I am EXTREMELY disappointed with Swissgear, after being a very longtime faithful customer of many of their products. No more! They have FAILED in their most basic duty.

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Oct 12, 2022
Reviewer name: mick
2 out of 5 stars
2 out of 5 stars review

Keeps coming unzipped

I really want to like this bag. It has lots of places to stash things. There’s a sturdy stash area for sunglasses. There’s a reinforced yet cushioned carrying handle with a metal cable inside. And indeed, this backpack will open up entirely for TSA scan with the laptop inside. HOWEVER, it’s not big enough for my 17” MacBook Pro inside a cushioned case. And worst of all, what makes it a PITA for my every day use is that it keeps coming unzipped, dumpling the contents into the floor, my car, etc. Sure, I could conscientiously zip the zipper to one side entirely so there’s no stress on the sippers when I pick it up, but that’s not realistic for me. I had such high hopes. I love this brand. It’s clearly made with attention to detail. Checking out alternative at that A to Z online place, with brands that are just a mishmash of letters, I can see the difference in quality. But the problem with the zipper makes it 2 stars at best for e dry day (student or professional) use. If it unzipped with my laptop inside I would be beside myself, since I already know a drop of 2-3 feet will crack a MacBook screen. Caveat emptor.

Helpful?635C6YSXQEUF13726958734